Stubbe-Unibet

19 hours ago, jwill5555 said:

HexaPro Extreme promotions starts at 15:00 CET.

@jwill5555, the counter is for "game available", not the actual jackpots 🙂 

Tomorrow will be the last day the Ukrainian and Bulgarian residents can play on Unibet, and I thought we should bid them farewell with a small community tournament. 

The tournament "Community Farewell to UA and BG" will start at 20:00 CEST and has a buyin of just €0.1 (and a €100 GTD).

The password is: willmissyou

As mentioned in the below thread, it'll for instance be the last day at Unibet poker of @GothMoth and @SShcherbyna 😞 

@SkilfulPoker all the €2 should now be set to show one day in advance as well 🙂

Edit: went through all live qualifiers and fixed a few more at other buyin levels.

Just confirming what @GR1ZZL3R says above. It is indeed intentional, for the reason mentioned above. As it's hard to miss the number of flops in the shop (as shown on your picture), I think it's fine to keep it as is 🙂 

8 hours ago, SkilfulPoker said:

hmm ok that's dissapointing. If i could have registered to the tournaments, and didn't have time commitments i wouldn't have asked in the first place! But ok noted! I don't think the monetary value of the ticket is relevant, regarding the 40cent vs 40 euro comment, the ticket is representative of time spent playing. By way of some feedback, I think it would be nice if the length the tickets are valid for was noted on the games they are awarded in. Just so people have a headsup. A week isn't a huge amount of time if something crops up in the middle of your week 🙂

The value does matter, even though I get your time angle. I frankly just have too many things that are more important than manual goodwill compensation of a couple Euro (check the new bug reports section for a bit of context 😉 ).

Fair point with the expiry date in the tournament description. Only issue I see here is that we've been avoiding putting this kind of info, as it's all manual and ticket expiry times have changed on multiple occasions. I'm also not sure who it'd really help. People with many tickets will obviously be aware of the expiry times and I just don't see a recreational deciding to play a qualifier for a €0.4 ticket and then not be available at all, for the next 7 days (and even if that would be the case, one could just register for a flip). So there's probably very little value in adding it, as 7 days for these tickets is very reasonable, with the many tournaments available.

Another round of bonus points added. If you have any questions, just let me know here or drop me a PM 🙂 

Next batch of bonus points will come either tomorrow or Friday 🙂

I've been on vacation and now back, but sick, so haven't updated many of the reports yet. They will all be reviewed and updated with status and priority, but it might take a week or two.

https://www.unibetcommunity.com/bugreports/

Feel free to add it to the bug reports section, then it'll be reviewed and feedback added. I've got some thoughts on identities and leaderboards I'll share 🙂

Sorry @SkilfulPoker but can't extend these. As mentioned above, you could just register to future tournaments with the tickets 🙂

23 minutes ago, Livertool said:

I don't know how i do it but everytime perfect mash: silky smooth yet not liquid shit. And the taste, ooh mama 😄

What's the menu tonight? Only potatoes? 😆

Updated the Unibetpoker.com page again - mostly the FAQ at bottom that changed.

4 hours ago, Livertool said:

Totally agree with these points. Those multipliers are totally useless as they are just confusing. Why not simply show level 1 raceback as 0%, level 2 as 2%....level 6 as 12% and so on. It is quite clear that this raceback is on top of level bonuses

Then why do you use it in some places? Don't quite get it.

Maybe "still" instead of "only" would be better word here?

• Players who reach Level 7-9 are eligible only for 18% rakeback in bonus points. These accounts will be manually assessed by the poker team, at the end of each quarter. Any further rewards above 18% rakeback are discretionary and not guaranteed.

Might be cutting hairs here but to me only means you are missing out on something while truth is that you are king of the hill with getting all the rewards there is to get and maxing everything up but still carry on getting at least 18% rb in bonus points until next quarter.

 

Unibet is a big company, and I'm not in charge of everything 😉 Again, for the promo pages, there's a copywriter involved, many local teams for translations etc. And the promo pages also have lots of technical limitations, when it comes to content display. I have full ownership of the unibetpoker.com domain, so I can change things however I see fit, and it's just one language.
I was obviously involved in the design inside client, and while it was improved with the most recent redesign, I agree it could be better. However, simply using 2% instead of 2x could also be confusing, and we don't want to give the impression that the total rakeback is just 2% (as I recall, that was the main reason behind it).

Yes, I agree it can be confusing to anyone, if you read both of the pages, due to different terminology 🙂 hopefully less so now with most recent changes 

I also agree the page on main site needs to be rewritten. It's a bigger project (primarily because of all the different languages) and something we don't control in the poker team.

Will make point 4 more clear later today. It's roughly paid every time you pay €1 in rake (it depends on the level, with lower levels paying more frequently than higher ones, but it's basically happening all the time).

I've updated the page on unibetpoker.com, to try and clarify this further. I really think it was quite clear before, but if you've first read the promo page on the main domain, it can be confusing, as I don't want to use the multiplier word, as it's just confusing (as evident from this thread).

Feedback very welcome, as I really want that page, https://unibetpoker.com/unibet-poker-loyalty-program, to be crystal clear 🙂

16 minutes ago, itsadisguise said:

I'm at level 3 but can't find the password, how do I find it? 

It's the community rank, not the loyalty level 🙂

1 hour ago, Rugrat said:

Sorry. I'll go through it in detail again.

To summarise all I'm asking now is  if I'm on a 12x multiplier then what is the base number that is being multiplied and where can I see that?

Yes, ofc it will wait till tomorrow .. cheers 

Nothing is multiplied as such. It's the % continuos rakeback paid in bonus points. See the two reward types described on the page I linked to, where it's explained in more detail. The multiplier for each level is shown on the loyalty page in the client (and on the page I linked to) - 12 multiplier = 12%. If something is still unclear, let me know!

I've tried to explain it in the easiest way I can on https://unibetpoker.com/unibet-poker-loyalty-program.

I can try and describe in a different way tomorrow 🙂

12 minutes ago, Rugrat said:

Fairly new to Unibet and been trying to get to L6 in order to get the carry over of multiplier and then I see it's not L6 but L6.1 .... tssk when Unibet say there are 7 levels of loyalty it appears there's actually 34. 

But that aside. Now I'm at L6 I've got a week to get to L6.1 and when I work out what I need to do I discover the points I get for playing a particular game (lets say 50 Hexapro) are no different than at the lower level. Its 343 at both L5 and L6. So what is the points multiplier all about and how do I track what it means in real terms? 

Oh and I ain't getting to 6.1 anytime soon 😞

It's lvl 6. Terms on some promo pages still need to be amended.

The points multiplier is essentially = rakeback percentage in bonus point that is continuously paid as you play.

There's a better explanation here https://unibetpoker.com/unibet-poker-loyalty-program 🙂

Changed min players to 3, so it should at least run 😄 

I'm considering PKO change as well, as they generally just get more players 🙂 

+€250 in bonus points paid already, and more to follow soon 🙂 Keep the reports coming!

It’s only been a few days since my previous “bug hunt” announcement, so this one might seem a bit odd, but I was impressed by all the good feedback submitted, and I didn’t feel the existing bug reports section did you guys’ justice. So, I reached out to the community platform supplier to hear what could be done, and they have – in record time – set up a brand-new bug reports section that should help with a much better overview, better guidance when submitting a report and more. I can for instance set bug status as well as priority, and everyone can easily filter by these values. You can find the new section here:

https://www.unibetcommunity.com/bugreports/

I’ve also decided to improve the rewards a bit, so for the next 3 months (March, April, May), you will have the opportunity to get:

• 2500/5000 (€25-€50) bonus points for each submitted report that gives us enough info to realistically reproduce the issue or find the root cause. 2500bp will be for smaller issues and 5000bp for bigger ones. Typos, promo terms etc. are not included here, but we’d of course still love to hear about them.
• Valuable contributions to existing reports (if you for instance help identify steps to reproduce the issue) will also trigger this reward.
• 2500/5000 (€25-€50) bonus points again when we manage to fix the issue.
• Invite to a €500 (bumped up from €250) monthly centroll for everyone that contributed the past month. First one will run early April.

It’ll be decided, at my sole discretion, when something is deserving of the bonus points reward, and it’ll generally be paid on Fridays. It might sound a bit vague and unclear, but it’s rather simple. If you experience an issue once and there’s no way for us to identify why it happened, then I can’t reward with bonus points. It could for instance be the client crashed once, but it seemed random and there’s no dmp file with details (dmp file=crash detail file generated by special client version I’ll share on here after every release).
We appreciate all reports, and I will try to be nice about the rewards, promise 😊

Terms & Conditions

Players from Sweden, Belgium and Denmark can not receive the bonus points rewards.

Eligibility for a reward is decided at the sole discretion of Unibet 

Bonus points rewards will be paid every Friday

We reserve the right to change the promotion at any time

General Unibet terms and conditions apply

1 hour ago, ragnarok said:

4 years without update. I would say that I busted :D.  Anyway, I deposited 250euro last week playing hexas, so lets track how it goes now.

@ragnarok set an alarm for 2028 to check for next update 🤣

Looking forward to hear how it goes 🙂 

It is definitely a bug 🙂 and also one I've seen several times before, but don't have a reliable way to reproduce it, so haven't been able to fix it 

@Livertool really excellent stuff! I can confirm it indeed does seem to be linked to the use of autofill (confirmed on a few different devices).

I think it'll require exactly what you mention in the beginning: a small miracle in penalties. Can't see Finland winning in first 90 min, but bigger miracles have happened before 🙂 I'm afraid we might be looking at a 2-0, but hope I'm wrong

2 hours ago, domin6790 said:

 

@Stubbe-Unibet Could you please send me detailed hexapro history for the period December 2023- March 2024? 

 

Please reach out to live chat support. The issue they were having was resolved a long time ago 🙂