Stubbe-Unibet

1 hour ago, hwieu said:

Hello.

When we get money for leaderboards mtt?

 

Should have been paid now

I don't think it's a bad idea, as long as the items aren't the ones you can achieve through missions, MTT series, community events etc.

Offering additional backgrounds, card designs and avatars for a few bonus points, I don't mind. Whether the complexity is worth it, that's another discussion  

 Previous release notes can be found here.

Release date: 20th March
Next release: 23rd April

In addition to the below release notes, I'd like to mention the launch of https://unibetpoker.com/, where you'll find promo calendar, live events calendar, blog posts and more.

Don't forget the last days of the 10-year anniversary celebration which culminates this weekend!

 Promotions

Still running/upcoming from previous release(s):

• None

Included in this release:

• March Momentum, 22 Mar – 31 Mar
• HexaPro Races, 1 Apr – 5 May
• High Hand, 1st Apr – 5th May
• April Mission

Coming in next release (preliminary):

• €200,000 Chip Race Series, 5th May – 12th May (8 days)
• XP Race, 29 April – 2 June (5 weeks)
• Banzai Black Belt Battle, 29 April – 2 June (5 weeks)
  • Reach black belt to get an exclusive ticket
• May Mission

New features/Improvements

• -

Bug fixes

• •Saved State in MTT lobby filter is no longer disabled if you move between lobbies in the client and return to MTT lobby.
• When in HexaPro/SNG queue: we decreased the delay in removing players from queue, but more importantly we're now awaiting confirmation of queue removal, before actually closing the table. This does not apply when you just close the client.
• Fixed issue where playing multiple tables of HexaPro Extreme could cause the client to close.
• Fixed issue where player experienced crash when checking tournament lobbies (might still be some remaining issues related to this). This fix should also fix some MTT crashes that happen on first MTT hand.
• In recent month, a few customers have experienced issues on client launch; with loading assets. This issue should now be resolved.

Downtime 

We are updating Unibet Poker server side on Tuesday 20/03/2024 05:00-06:00 UTC.

Games will be paused during update.

New SNG tournament creation disabled 1 hour before update.

Update may be finished earlier

Sorry about the lack of info when it happened again, but as it was in the night, I was sleeping. Also worth mentioning I'm currently on vacation.

I'm following up on this one now, but everything seems to have been canceled alright (we fortunately had a developer able to pick it up in the night).

Cancelation policy can be found here: https://cf-mt-cdn1.relaxg.com/chew/rules/com/en_GB/tournament_cancellation_policy/

Again, sorry about the issue!

MTT's have been resumed

HexaPro lobby is back.

Paused HexaPro and SNG will be canceled according to cancelation policy (refunds will happen automatically).

MTT's should resume any minute now

See the "announcement" at the top of the page. We're working on it and hope to resume tournaments again shortly. Apologies for the inconvenience!

Assume it's been fixed by now, but if not, please reach out to customer support on the live chat 

The above should have been sorted yesterday   Sorry about the delay in getting it fixed, but had to prioritize other work 

@Steffmoll, there is rakeback, see: https://www.unibet.com/poker/unibetpokerloyalty

These bonuses are added on top of the "core loyalty". The bonuses will depend on your personal data, and they'll be more generous for someone dependent on the rakeback for profit  

Welcome to the community @Mahakala. What issue have you experienced exactly? I'm happy to take a look 

Customer support might be able to answer this one

Just now, startelver said:

It worked 

Good stuff

There's a cookie file in the folder and it's technically sufficient to just delete that, but as Purps said, it's fine to just delete entire folder as it'll be downloaded upon launch anyway 

@startelver you absolutely can use the downloadable client. That page is shown if you've got a cookie stored locally, which sends you to old domain. If you delete the cookie file, it should work. C:\Users\xxxx\AppData\Roaming\Unibet Poker\cef

Quickly checked your case and all seems to be in order. New account closed and withdrawal processed. You'll be able to use the original account when you're back home.

NB appreciate this one 

Support definitely messed up in this case, and they shouldn't have asked you to create a new account. I'm sorry about that!

I believe the Georgia account is suspended for good, as you shouldn't create a new account without a permanent address aka if you're on vacation. As for your old account, you might not get access to it before you're back. If you send in whatever they request, it should be alright, but let me know if you end up in a deadlock!

Issue has been resolved. If you're still experiencing issues, please let me know!

Issue has been identified and is being worked on. Should hopefully be a matter of minutes before we're back on desktop as well.

No estimate on when it'll be fixed, but should know more soon.

I can add that mobile app and web client are still working okay. Windows and Mac only affected this time.

Quote

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Please note that we do not provide any official help or support with betting or sports queries. If you need help from our team, just reach to us on the live chat.

Indeed down again. We're on it. Sorry!

Should be working again now

Thanks guys. It's a global issue and we're working on it.

FYI web client works if you don't mind using that in the meantime

Completed for you all