Stubbe-Unibet

@RichardB for now, Discord remains an "unofficial" channel, even if we are present on the server. Discord will never be an option for any kind of support or help, as it's a third party platform and you aren't logged in with your Unibet account.

So if it's one or the other, it'd have to be the community only. However, I think the two platforms complement each other quite nicely. Generally, I do prefer Discord, but it has its limitations. The new bug reports section on here is the perfect example of the community platform being superior in some ways.

@P0kerM0nk have you tried to estimate your true rakeback from the killer whale promo? Curious to hear how the PVI impacted you as my assumption is you are extremely far from the advertised value 🙂 

Omaha HexaPro as a daily special is very likely to happen this year 🙂

Blocks should have been removed a couple of hours ago 🙂

Really sorry it took this long! As mentioned earlier, I'll look into this.

You don't need to plead your innocence here - if you're innocent, you'll of course be fine. I don't have the case details, so I can't comment on any specifics, but I believe the problem is you've been on the receiving end rather than the one dumping to someone else. Then it could of course be you were just lucky/unlucky to be on the receiving end. If that's the case, it'll be quite clear from the data and gameplay, and you'll be fine.

I'll make sure to review it, when I've got the case details.

Should also add that the long case handling time of course isn't acceptable here. I'll look into that separately, when the case is closed.

Just now, ilariUNIBET said:

Chip dumping?? 99% of my games are heads up sit and go's where chip dumping is not possible. When have I done chip dumping?? Can you provide one single hand of that? WTF

Again, I don't have the full case details, but I've requested an update today. If you haven't done anything wrong, you'll of course be fine 🙂 

Chip dumping is not allowed. I don't have the full case details, but I've requested an update today, so believe you'll hear from the relevant team either today or early next week 🙂 

57 minutes ago, Stejames315 said:

No worries and thanks for the reply. Not sure that I think it’s particularly good that a worse hand beats me to the ticket, seems unjust. But I appreciate the reply

I do agree that hand strength would be less confusing than it being random, which is also why we've explained this aspect in the tournament description of the flips, where relevant. It's unfortunately not an easy change, so there're no plans to change it for the time being.

It's secondary finishing positions, as there's one winner of the hand and the two others essentially finish on equal terms (bust same hand with same stack), when we look at usual poker rules: hand strength is not used here. 

Secondary finishing positions in case of equal stacks are not decided by hand strength but rather at random. Elsewhere you might see seat/position, being the deciding factor, but as this is practically only a thing in flips, we decided to keep that random element of flips. 

@Livertool can confirm that the total for the two days combined is correct. Having money at tables midnight UTC can make daily data look a bit odd, but the total is fine 🙂 

Absolute high stakes crusher 😄 

It's possible, but you'll need to contact live chat support through the help section 🙂

On 22/04/2024 at 08:56, miziel said:

It's not about not allowing interaction, I mean, it's the readers that the blogs are for. It's about improving "readability", grouping the comments to each blog's entry.

I went to some of the older threads, and after reading first entry I need to screen pages of comments in look for the second one, and so on (I know, I know, first world problems 😁)

 

This way you can see all Blogs. But after you click any thread, you get blog's entries mixed with commentary. I am after seeing all specific blog's entries (or only authors entries) without comments - if I want to read them or comment on the specific entry I click again.

Looked into this yesterday, and I think it'll be a complete mess with the blog component. It's not really designed for many different people running their own blog. With some serious customization, it could work, but for now I think it's better to stick with the forum format. I'll do some more testing later this week 🙂 

Live chat support might be able to do this for you. Just click the help link on the main site and start a chat 🙂

Bonus points for top 5 have been paid 🙂

The avatar I'll sort next week.

See you all in the summer league - which might have a special format

@Timocashout as mentioned in the terms of use as well as the guidelines, this community is strictly for poker related support. 

11 hours ago, ill-lukket said:

Hi, users MDOJ and Holdontight are working together all day in deepstack legend, you should not pay out the ticket until you investigate. Thank you.

Confirmed chipdumping between these two, so I'll take necessary action on the accounts.

Promo ticket also paid to the runner up instead 🙂

Just so it's clear: your previous report did not show any signs of chip dumping or collusion 🙂

I'll have the above reviewed as well. Thank you for the report!

Big 👍 for sharing that data! Obviously A LOT of players with far worse or similar data, but it's rare anyone will share it, as everyone wants to look like crusher 🙂

1 hour ago, Samba said:

Rake is very high at micros.

On other sites, definitely (+5% generally). Not here though. 2% with 0.5 cap at NL4 🙂 

Yes, appreciate the info! Just wanted to make it clear that there will be a reply in the actual bug report, it's just that it's not added to the backlog yet 🙂 

22 minutes ago, Costelpnk said:

The issue it's back again

Monthly server and software update today 🙂

It's got no response because it isn't prioritized at the moment. I'll update the bug report when we get to this one 

Next series can be seen here: https://unibetpoker.com/event/e200000-chip-race-series

Don't think we'd be able to migrate things over. I'll look into it this week, to see what the options are. I'm not a fan of not allowing reader interaction, but I agree the format could be improved at the same time 

@searchdog you mean the level number or the current blinds? It could be added, but I'm curious about the use case and value, considering what's shown already. I guess you're primarily playing on mobile or web client?