JeppeL

Definitely agree @Joco, did you end up making the cash out and getting the correct amount? Or did you just notice it while checking out the status of the bet? /Jeppe

@CharismaMan Just curious, are all people in the group from here or is it a mix? :)

The Community Freeroll at 19:00 is going to be played in a bit different format than usual, so if people could start coming to the tournament area around 18:45 or so, it would be just great :) To put it simply, we're going to play in pairs, meaning two people for every stack - so each table will be with 5 stacks maximum and 10 people :) The pairs will be random and we'll draw for them before the tournament, hence why I'd be great if people are there 20-15ish minutes before we're scheduled to start. We have up to three tables at the far end of the room close to the bar so you guys don't have long to walk should you like any beverage :) @MoreTBC @Neumanriel @Brocky @Janek @DoktorAvalanche @Support4 @jonny2192 @miziel @whereisrivaldo @pirahn @radge1 @NMPfan @DaBookie @ibrul @MrGarfield @Hotzonicu @Marco007 @Psycho79 @Iceman @ZuDwa @XY @KostenBerg @Pinchuksson @Johnnycash007 @Nordahl @iidsor @FARMYX @Purpler

@TDW Will be looking into this and whether it's an error, or if Belgium is indeed opted out of the promotion. /Jeppe

The Malta Unibet Open event is under way and day 1B is in full swing with day 1C running this evening as well. We'll try and catch up with members who make it to day two and provide updates from the weekend, but anyone is of course welcome to post any kind of update at any time they'd like :) For the community freeroll tomorrow, I think all members who are here have their name on the list, so to join you must register at the registration desk prior to the event. I'd appreciate if you would let us know here in the thread though whether or not you think you'll be playing, just for the sake of knowing about table space and what not :) This is the list of members we have here in Malta, if you are here but not on the list, feel free to give a shout! @MoreTBC @Neumanriel @Brocky @Janek @DoktorAvalanche @Support4 @jonny2192 @miziel @whereisrivaldo @pirahn @radge1 @FeelsBadMan @DaBookie @ibrul @MrGarfield @Hotzonicu @Marco007 @Psycho79 @Iceman @ZuDwa @XY @KostenBerg

@psrquack Do you remember where you saw this kind of job advertised? I've never seen anything like it anywhere, and sometimes wondered where they got the people to do the scores :)

@WilliamBlake I don't want to remove it, but at the moment your post is in breach of community guidelines for posting personal identifiable information, as well as mentioning a "review" of other sites with very bad language. I can't have said accusastions of another site on here like this, so please edit your post so it fits with our guidelines, or I'll have to remove it - no matter if it goes viral or not. /Jeppe

Hi @Nerijus999 and welcome to the community :) Just want to be sure I understand the situation correctly: You won money on freespins, but the money doesn't show on your account? If you open the same game again, are the money visible on the slot itself? Thank you, Jeppe

https://www.unibetcommunity.com/t5/Promotion-Passwords/Community-Poker-Passwords-September-10th/td-p/271889

@A_bexell @ebitdaddy Last update I have is that issues with poker and bingo not working is still being investigated by Relax, that's 15 minutes old - have definitely not heard anything about a hack or breach of security. /Jeppe

@Florian76 We're really sorry about this and I definitely agree that it's a very unfortunate error, there were quite a few people playing here tonight and many of the prime tournaments were reaching final stages when it happened - once again apologies to all players! /Jeppe

Since the poker client is down, if any of you hadn't seen - we have a free Football Supertoto competition going for the weekend and it only takes a few minutes to full out the coupon: https://www.unibetcommunity.com/t5/Sports-Promotions/Community-SuperToto-Ay-Caramba/td-p/265697

@Essoxx @WuDu I wouldn't count on it, usually the server has to be restarted or the tournaments manually closed. I believe the burden of inconvenience should be on us as much as possible, so if you or anyone else decides to shut down the client at the this moment while the tournaments do start up agaiin later, I'll still be sure to offer you a refund or prize value for any tournament you where playing when the error happened - please put any refund claim here: https://www.unibetcommunity.com/t5/Poker-Help/August-16th-late-night-crash-put-your-refund-claims-here/m-p/266275#M850 /Jeppe

Please put any reny refund for a crashed tournament related to tonights poker client crash in the thread here. There's no need to post the alias you were playing with, but please do mention the tournament(s) you were in while the client froze. /Jeppe

Apologies everyone, but unfortunately the poker client isn't working at the moment and it's been reported to the developers. There isn't much we can do at the moment but to try and restore the connection, though I know it's very frustrating especially getting towards the end of tournaments.If tournaments were in payout hands, we've done ICM calculations in the past to divide the payouts. As someone mentioned, let's try and not push on customer support - the matter is already reported and will be looked at soon as possible. Is there anyone who has connection either through the client or the online play site?

@new1 Sorry but the tournament was made in error, so no password will be released.

@TDW We'll definitely adress this and have it fixed, thanks for the screenshot - it is indeed correct that we have a filter against Dutch words, we're required to do so for the time being 😃 In terms of compensation, I feel something should be given here as time was spent making it an easy fix for us - would a €10 bonus be fair?

@Jensr We're currently experiencing problems with the live betting section, and it's exactly as you describe - greyed out for a lot of players. We're really sorry about this, our sportsbook team is already looking into fixing it! /Jeppe

@0dividedby0 I have it active as well on my test account which is connected to Unibet.com, so I'm fairly certain that the game has been removed from actives in your country. We'll try and dig up some information as to why, but usually when this happens it's due to certain features within the game not being allowed in some countries due to local regulation. Apologies for the inconvenience, was it the only game you played? /Jeppe

@cris1285 Interesting and I partially agree :) I can appreciate the tactics, skill and dedication needed to succeed in the game and enjoy watching it from time to time, probably also because I've played a bit of CS 1.6 :), but I think you are right on the money in that the games are way too long and it needs change to be a better experience to watch!

@Gvr @bn9 Just to confirm, if you try accessing the betting history through the account menu in the top right: History ---> My Bets, does it also go back to the main menu?

@bn9 If you press the menu button in the top right, and then History ---> My Bets, it goes back to the main menu?

Hi @Keke89 and welcome to the community! :) I see a case has already been created and is being looked into by the sportsbook, you'll receive message once they've had a look - apologies for the inconvenience! /Jeppe

Thank you @Gorbi87, I'll look into it. Would you mind posting or sending me the coupon numbers of the bets? /Jeppe

Hi @Gorbi87 and welcome to the community! Did you see this commercial on TV in your own country? The reason I ask is that when I check, I cannot find it in the available promotions on your local Unibet site. I'll definitely check up on this and have it fixed if possible, but I'd need to know the answer to the question I asked please :) /Jeppe