JeppeL

@AG2525 It was settled as a loss by mistake, I apologize on behalf of our Sportsbook: "Apologies, we have now unsettled the bet. The match was abandoned due to weather condition. We are still waiting for the official update when this match will resume. If the match does not resume until August 9, 21:04 CEST then all undetermined results will be settled as void/postponed." I checked now and it's been voided since :) /Jeppe

@OliD Sorry for the poor experience with the disconnect, though that shouldn't affect the outcome of the bonus rounds in any way. Do you remember around what time this happened? We need to find the specific round in your account history in order to check up on it. @Rushbie Thanks for posting the screenshot, we're reporting this to the casino team. Just for good measure, did you try removing cookies and temporary files?

Hi @AG2525 and welcome to the community :) Edit by Jeppe-Unibet: You're right @AG2525 , that was wrong information - apologies! I'll put the correct rule here instead: Rule B.5.4: In case of an abandoned event, all bet offers that have been decided prior to the abandonment and could not possibly be changed regardless of future events, will be settled according to the decided outcome. Should the abandoned event not resume within 12 hours of its start time, all pending offers related to the event will be settled as void. You'll still get the other part of your bet out of course, but not until the match in question is settled as per these rules.

@WileyHack We'll check up on this with the sportsbook and get back to you. Is it the only voided bet in your account recently?

Sorry @DylanDogg @Suljaga, I'll make a push on this with our security team to check these accounts faster.

@justkoko Mine worked fine, could you try and clearing cookies and temporary files in the browser before giving it another go please? If that doesn't work, we'll start investigating.

@Merenitsu That's correct, each bet placed of €20 or more counts :)

You'll get from all the games played today and tomorrow as long as you follow the description in the offer, that is correct :)

Hi @Unibettor202020 and welcome here on the community :) You only need to bet on one of the games in order to collect the spins :)

Thanks for posting this @Livertool, I've passed it on so it can be fixed soon as possible and added small Free Bet on your account as a token of appreciation :)

@Livertool Do you have a link for that promotion? I can't find it :wonder: @cris1285 No SuperToto for these rounds, maybe next week, but only maybe. @Merenitsu Free bet was added on your accoint a couple of hours ago, good luck :)

Hi @Harry77 and welcome to the community :) While I don't really appreciate the "threat" so to speak and calling us "bad news" before there's even been a chance to explain, I had our Sportsbook team look at it and they have confirmed the correct rule 4 was applied to your bet. Rule 4's are a standard deduction that all bookmakers apply when there are withdrawn horses ( Done as the remaining horses have a much better chance of winning, and in your case a 4/5 and 9/4 were withdrawn which obviously is a major % ). Taking into account the sp of your horse the traders do recognise however that you have been rather unlucky here, and in this case we'd like to do a one time show of goodwill, thus we have paid you out in full at the sp of 11/1. ( £57.15 is the difference which has been added to your account just now ). /Jeppe

Sometimes I take part in community freerolls, now I'm fairly decent at poker, but wouldn't call myself a supersuser ;) I'm qurious though, why do you think we'd put bots in the freerolls?

Most welcome @Reno :) So just to be clear, it did happen as previously described: the bet being settled automatically using stats from DBU, but they stats were faulty at season end leading to the incorrect settlemet. What we've done to fix it is we're letting everyone who bet on Mortensen to keep their winnings even though he finished 2nd(as I mentioned previously and we don't find this fair), but we've added the missing amount for players who bet on Schwartz like yourself. Glad to see it got sorted, was a rather bad error!

Hi everyone :) We have quite a few new Champions League offers for the re-start happening tomorrow, some of them are available in all countries, while others may not bet, so please be sure to check the promotions section of your local Unibet site if you don't use Unibet.com :) Troll Hunters 2 Free Spins: https://www.unibet.com/promotions/sportsbook-promotions/champions-league-free-spins-2020 Extreme Odds, a great chance to boost your winnings:Cash: https://www.unibet.com/promotions/sportsbook-promotions/extreme-odds BetBuilder Live Free Bets: https://www.unibet.com/promotions/sportsbook-promotions/champions-league-return And lastly we have our free to play Unibet Game of Champions: https://www.unibet.com/promotions/sportsbook-promotions/quiz-game Post your Game of Champions picks in the community games thread and see how you stack up against other members :) https://www.unibetcommunity.com/t5/Betting-and-Sports/50k-Kick-Off-Series/m-p/343491#M43448 If you have any questions or feedback on the promotions, shoot away :)

@FunckyFish There's currently a promotion runnning, though no specific loyalty system.

I am afraid that is true @FunckyFish .HexaBingo is "winner takes all" format. Nice one @XY 👍:cash: This goes for any multiplier, the winner takes it all. @P0kerM0nk You can play either from desktop or mobile browser, if you'd like it in a mobile client, you should put it in the feedback thread :) @cris1285 Rounds played in HexaBingo won't count towards the Grand Slam room or Loyalty Wheel, but in the future who knows. I'd put that in the feedback thread as well :)

@kullfitre Announcement was probably a bad word to use as it indicated something public, but I meant an annoucement from them towards us as to who they are declaring division winners. On NBA bets that's still the situation at hand, that we're awaiting confirmation from the NBA. A big group of bets has been settled though: To reach Playoffs: Charlotte Hornets - No Chicago Bulls - No New York Knicks - No Detroit Pistons - No Atlanta Hawks - No Cleveland Cavaliers - No Minnesota Timberwolves - No Golden State Warriors - No • Total team wins: Charlotte Hornets (23-42): from 23.5 to 39.5: void, from 40.5 and above under Chicago Bulls (22-43): from 22.5 to 38.5: void, from 39.5 and above under New York Knicks (21-45): from 21.5 to 36.5: void, from 37.5 and above under Detroit Pistons (20-46): from 20.5 to 35.5: void, from 36.5 and above under Atlanta Hawks (20-47): from 20.5 to 34.5: void, from 35.5 and above under Cleveland Cavaliers (19-46): from 19.5 to 35.5: void, from 36.5 and above under Minnesota Timberwolves (19-45): from 19.5 to 36.5: void, from 37.5 and above under Golden State Warriors (15-50): from 15.5 to 31.5: void, from 32.5 and above under These are the 8 teams that won’t be returning and as such we have settled that they won’t be making the playoffs. Their total wins have been settled according to the logic as mentioned below: if they could reach over x number of wins in an 82-game season that line has been voided, while if they mathematically couldn’t, that line has been settled as under. • H2H markets called "Team to have more wins - Excluding Pre Season & Playoffs": Golden State Warriors vs Boston Celtics: Boston Celtics Golden State Warriors vs LA Clippers: LA Clippers Golden State Warriors vs OKC Thunder: OKC Thunder Golden State Warriors vs Toronto Raptors: Toronto Raptors Houston Rockets vs Golden State Warriors: Houston Rockets LA Lakers vs Golden State Warriors: LA Lakers LA Lakers vs New Orleans Pelicans: LA Lakers New York Knicks vs Boston Celtics: Boston Celtics New York Knicks vs Miami Heat: Miami Heat These have also been settled with the same logic: any team that couldn’t reach the other’s wins even in an 82-game season, that’s now been settled. There’s some others that are still open, as they haven’t been decided yet. Division winners are defintely announced and recognized outside of the website checkmarks though, some teams celebrate them on banners:

@Joco You're added :)

@FunckyFish The problem is that the result of two players sharing the top scorer title was on the site of the DBU(Danish football governing body), I believe for at least a couple of days until they corrected it. The bet was settled, and subsequently the decision not to re-settle was based on that. @Reno Hang tight please, I'm hopeful I'll have an update on Thursday. /Jeppe

Thanks for clarifying that @Reno, I've seen the chat and I'm looking into it all. So just to clarify, the information I gave from the Sporstbook about the settlement of the bet is how it stands at the moment. - They see DBU as the official sports body from where bets should be settled. - DBU first announced two players finishing with 18 goals. We settled from that in accordance with our T&C. - DBU has since corrected their result of the top scorer. /Jeppe

I forgot to put the link in there, apologies: https://www.dbu.dk/resultater/pulje/304604/topscorer That is the link for the official results which our Sportsbook did the settlement from, the screenshot in my previous post was from that link, showing both Mortensen and Schwartz with 18 goals after the season had ended. So as per the information from our Sportsbook, they're saying the mistake was not from our side(in that case we would have changed the settlement to the correct one), but from the DBU who initally posted the season results as featuring two 18 goal scorers. I don't fully understand what you describe about the customer service contact. Which rule did they give you? If you contacted them before the game was played, it couldn't have been the one I've put here in the thread, as that only count towards the first official result. /Jeppe

Didn't know you were interested @Juli.. You're on the list now and link should work 😃

Opened up a thread on a closed board where there's a bit more information about how we'll be testing the game, you'll find it here: https://www.unibetcommunity.com/t5/HexaBingo-Test/bd-p/Hexatest :)

Hi @Reno, apologies for the late reply! The feedback from the Sportsbook is that this was settled from the first official announced results: "Please be advised that we have settled the bets based on the First Official Results published by the Official Site. Any changes in the First Official Results are not considered in accordance with our Rule B.5.2: Settlement of bets will not include any changes deriving from and/or attributable to, but not limited to: disqualifications, penalisations, protests, sub judice results and/or successive changes to the official result after the event has been completed and a result has been announced, even preliminarily. For bets referring to competitions which span over more than 1 round/stage (E.g,:.Season Bets), only amendments effecting bets which settlement has not been decided yet will be taken into consideration. Such measures must be announced by the governing association before the last scheduled round/stage will be considered. Any changes effected after this date, or else referring to bets which have already been settled based on events happening during the event/competition will not be considered. See screenshot below for the First Official Result" It's a bit of an unfortunate situation, because since then they've corrected the list, but since we settled and paid out winners from the first officially announced results, we don't think it's fair to change that back af the fact as the winnings could have already been withdrawn or used maybe used to place another bet. /Jeppe