Geen Posted October 10, 2022 Share Posted October 10, 2022 So yesterday I signed up to Unibet due to seeing the sign-up bonus deal. I put on £10 and staked that on a qualifying bet, that being Crystal Palace to win so was 2.0. The bet won and I received the money from winning but I never received my original £10 stake so instead of getting £30 I just had £20. However, the bonus said it was been completed and the bonus money should be in my cash balance. How to I go about solving this issue? Any help is appr eciated Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted October 10, 2022 Share Posted October 10, 2022 (edited) Hi @Geen and welcome to the community. Unfortunately you are interpreting the odds incorrectly. The actual odds you took were 26/25 in fractional odds which is 2.04 or 1.04 to 1.00, in decimal, slightly over even money, so £10 staked returns winnings of £10.40 plus your stake of £10, a total of £20 40, which is what you have been paid. For future reference all decimal odds include winnings and returns, so odds of 5.00 would mean fractional odds of 4/1, indicating staking £1 would return £5 in total, winnings of £4 and £1 stake. Hopefully this answers your question and you remain an active member of the community. Edited October 10, 2022 by GR1ZZL3R "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
Geen Posted October 10, 2022 Author Share Posted October 10, 2022 @GR1ZZL3R okay I understand that. However, the bonus says also including your stage back. So I assumed that was £20.40 for winning the bet plus £10 extra that I staked. Otherwise it is not a bonus it’s legit just a normal bet ? Have I missed something here Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted October 10, 2022 Share Posted October 10, 2022 Ok @Geen Sometimes terms and conditions are not too specific on UB which can lead to some misunderstandings, I'll tag @Jami-Unibetand see if he can shed some light on the matter. 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 10, 2022 Share Posted October 10, 2022 It's sort of a risk free bet - without it being completely risk free as the potential bonus has a wagering requirement - where you get the bonus if you lose - Place a sports bet of minimum £1 with odds 2/5 (1.40) or greater. - Each leg of a multiple bet must be over 2/5 (1.40) for the bet to qualify. - Bets placed on horse racing, greyhound racing, trotting and/or virtual sports will not qualify for the money back as bonus offer. - If your first sports bet wins, you have completed the bonus, you will receive your winnings and your stake. - If your first sports bet loses, you will receive your stake back up to a maximum of £40 in bonus money. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Geen Posted October 10, 2022 Author Share Posted October 10, 2022 @Stubbe-Unibet I’m still confused as to why it says bonus completed but I haven’t received a bonus. As I said prior, I received the winnings but not the stake back as a bonus bet. I’m not sure what I missed as I followed all the instructions when I signed up for the bonus. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 10, 2022 Share Posted October 10, 2022 6 minutes ago, Geen said: @Stubbe-Unibet I’m still confused as to why it says bonus completed but I haven’t received a bonus. As I said prior, I received the winnings but not the stake back as a bonus bet. I’m not sure what I missed as I followed all the instructions when I signed up for the bonus. Ah, now I understand what you mean. Well, it simply means that you get the full winnings. This is due to many offers - both on our site and others - not giving the stake back as part of welcome offers/risk free bets. The added value is basically that you get the stake back (as a bonus) if your bet is lost. If you win, you just get the full amount from the bet and bonus is completed/removed. @Jami-Unibet perhaps one you can forward, as there's potential for some misunderstandings here 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Geen Posted October 10, 2022 Author Share Posted October 10, 2022 @Stubbe-Unibet Oh okay I think I understand. That’s not much of a welcome offer if it’s just a regular bet, the way it’s worded gives the impression you get you stake back as an extra bonus. So I’d have 20.40 from the bet, as well as £10 bonus. Otherwise its only beneficial if you lose your bet. Winning just translates into a regular bet ? Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted October 10, 2022 Share Posted October 10, 2022 @Geen The longer you stay here the more offers you will see, some simple, some simply confusing. 😂 1 "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
Jami-Unibet Posted October 12, 2022 Share Posted October 12, 2022 I'll take this up with the team, I see how it can be confusing. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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