RayL

Hi @RX7_Dagonet, welcome to the Community :) I believe the reason your ticket wasn't credited is because the bet was placed on racing. I know that generally speaking promotions like this can't be set up to include racing bets. I've added you the ticket as a one time goodwill gesture, next time make sure to use the "Sports" section instead of the "Racing" one :) Good luck. /Ray

Yup, Novomatic slots is what I meant in my previous response. Do you experience this crash only when you put it on "rapid mode" @Rushbie?

@Rushbie thanks for reporting this, it is a known issue and according to the last info received, a patch is being rolled out tomorrow which should fix the issue. :) /Ray

I must have banned the alias after you took the screenshot @XY because the player is the same like the one reported by @TTABKATA and it's not on the account anymore. Let me know if you see it around as it seems our friend here is somewhat crafty with it, he used i instead if an L to avoid detection :)

Hi @Mackster, welcome to the Community :) I've edited the title and moved it to the main help and support page for better search engine functionality. Having a look at the Terms of the promotion I see that it's mentioned: "Offer is not valid for Racing. If you bet on Racing, the bonus will not be credited and you cannot use any free bet received from other Sports on the Racing."| Unfortunately this is why your bonus was not added, but the good news is that the welcome offer is still active on your account which means that your next bet placed in the Sports section of your account will be perfectly eligible for this Bonus. /Ray

Hi @JohnBeton, and welcome to the Community. This seems to be more like a local issue with the PC than a stream error since the match is visible on the phone based on your explanation. It is most probably tied to the flash player though not confirmed yet. Have a look at the settings of the browser and make sure Flash is allowed to operate, updating the Flash Player to the latest version might also help. Let us know how it goes and in the case that it doesn't fix it, make a DXdiag of the PC parameters ( first 2 tabs) and attach them here. I'll be more than happy to ask for an opinion from the devs on what could possibly cause the issue. /Ray

@TTABKATA the alias is banned one :) Thank you for reporting!

Hi @workinclasshero :) Odds are requested, will be sure to get back to you once an answer is received. /Ray

Nice one @CharismaMan, I was actually testing the slot a couple of days ago and got a nice win, but not even close to what you have going on there. Congrats on the winings

Hi @LordOfPoka, generally speaking we don't advise playing from the US for the simple reason that their regulation doesn't allow us to operate there, however you will be able to access your account and play. There are multiple security classifications when it comes to playing abroad, and login should work however in the case of a deposit or a withdrawal automatic blocks might apply. I hope this answers your question :) /Ray

@Deidara have you tried this path? First click on reply After Photo And then you will be able to select the screenshot of your bet perviously taken from your Unibet account.

I'll send a request for consideration guys for the exchangers.. 👍

@WuDu, @Boby. I can confirm that it's not the same player trying to be smart. I can't say I agree or disagree with @WuDu on this one, but the avatar paired with the alias is indeed intuitive, no arguing about that, but at the same time like mentioned by WuDu and proven by one of the most famous episodes in South Park, misinterpretation can be the case here as well :happyshy:. Depends how you look at it, not defending and please don't take it as a challenge :pointing1: https://www.vocabulary.com/dictionary/nagger /Ray

Hi @PretzelMonies, I have deleted the alias now, indeed it is offensive and something that is not accepted within Unibet Poker. Thank you for attracting our attention to it. /Ray

Hi @afrikoko, sorry to hear about the inconvenience. I see you mention a ticket number tat you received from Customer Service. Could I ask you to share it? Based on that we would be more than happy to follow up on the case. :) /Ray

Just got a word back from the Sports traders @Pakan101 , it seems this is not an error after all. In this case, there were 11 participants sharing the same position in the table. When this happens, the dead heat rule applies, were the odds are divided equally among all winning options, but cannot be less than 1.00 In which case you basically get your stake back. :) /Ray

@Pakan101 I see what you mean :) I've sent the bet to be checked, it does seem strange that is shown as a winning one but the odds are reduced to 1 as a voided bet. We should have a response shortly. /Ray

Thanks for the report @FreedoM , it's sent for investigation. /Ray

Hi @Pakan101 and welcome to the Community :) I am not entirely sure about the exact Bonus you are referring to but it sounds allot as a Risk Free Bet if I am not mistaken which means that if your bet is a loosing one you get back your stake only and not the winnings. Could you help me out with a link to the promotion you joined or a broader explanation to what it was? I'll be happy to take a look and advise you .

@Purps, it's the blonde lady on the top left corner 🤣 /Ray

Hi @Siddhartha, congrats on the package :) We have started the exchange request for you and will confirm once the points are added to your account. /Ray

I will be forfeiting any of my winnings by the way to the player to finish one place lower than me in the final leader board :)

Hi @TeddyKGB , I can see that the second package was exchanged this evening at 05:20 PM and I can see 100.000 k points added to your account. it is not 2k the full value as we almost never exchange the full package value, given the fact that we do want our players to attend the UO's and the Hotel+additional charges are deducted from the original amount. Let me know if you have any questions regarding this exchange. /Ray