JeppeL

As a new year begins, so does a new time for the Unibet Community. Over the next months there should be a whole new crew here, which should be able to provide better coverage and more attentative service throughout the day. It's a good setup and something I've pushed on for quite a while as things have gotten too big here for just two guys 😃
For myself, it's time to move on to a new challenge. It's been a great run here and without singling anyone out and forgetting anyone else, I want to thank ALL of you amazing people for the good times both online, but most certainly also at live events like the Unibet Open, where we probably met a few hundred of you throughout the years - I had a great time every event, except the time I got a concussion Snowboarding in Sinai, that hurt 😃

And all the great colleagues :) A big thank you and appreciation to @Stubbe-Unibet for ever coming up with the idea of opening this place, it's been great opportunities to develop for Marco, Ray, ReCorph and myself, all of who'm I've had the pleaeure of working with here over the years ❤️
A big shoutout also goes out to @Leo-Unibet, @Andy-Unibet and @Kris-Unibet, all part of running the poker product which I hope I can get to try out soon properly and compete a bit on the felt against some of you :) 
Outside of the people online here, I also want to give kudos to a few people most of you don't know, but have been instrumental in getting the community and Unibet itself to be an attrative place to hang out and play. That includes my boss Kalev, former boss Ryan, and colleagues Ben, Louis, Katherine and Pierluigi - a wonderful group of people who do amazing work for all Unibet players :)

Once again thank you to all the members here for the good times, I hope the best is yet to come for all of you :) ❤️

Jeppe

@deanspleen09 I doubt it, but can't say for sure. There wasn't too much energy for this one though, so I'd be surprised if it's one that picks up again.

Merry Christmas everyone! I hope all of you have a great evening with your loved ones ❤️

I had the Bills to win this weekend, couldn't believe the ending :teardrop:

@rocky31 Thanks for posting about this, we'll ask with the team who did the promotion if they won't consider a change for the players, who actually made use of the bonus and spent the time clearing it!
Mistakes can happen and I don't think there's anything wrong with removing the bonus when it wasn't supposed to be added, though it's obviously not a good situtation and I do apologize to everyone affected. 

/Jeppe

---

@Karmasuper wrote:

Somehow did not recieve an automatic €10 Free Bet

---

Sorry for the lack of updates guys, it's been quite the hectic week, we'll be fully on from tomorrow.

New round is live as well: https://www.unibetcommunity.com/t5/Passwords-and-Signups/NFL-Oracle-Round-9-signup/m-p/361503#M1631 

Best of luck to everyone!

---

@TheStrongMan wrote:

round 8?

---

Here you are :)

https://www.unibetcommunity.com/t5/Passwords-and-Signups/NFL-Oracle-Round-8-signup/m-p/360915#M1603 

And we're off, good game everyone :)

Check out the Barcelona - Real Madrid competition: https://www.unibetcommunity.com/t5/Community-Promotions/30-minute-prediction-El-Classico/td-p/360271 :)

Guess the correct score for the Barcelona - Real Madrid match starting at 16:00 CET - Anyone with a correct guess wins a €10 Free Bet!

Predictions cannot be given after 16:05 :)

Hi @AmyH88 and welcome to the community!

The note I see on your account from our Player Safety team, is that they're asking for a proof of address separately from the drivers license and it needs to have been sent to your address within the last 90 days.
In order to complete the process, could you please send an email to your local customer support, or to us here on the community at contact@unibetcommunity.com with this proof of address. It can be a utility bill, tax return, bank statement or an official government letter - all 4 corners need to be visible on the document.

Best regards,

Jeppe

@JAPPE_99 So it appears the proof of address you sent in at the time couldn't be approved and thus the verification couldn't be completed.

In order to complete the verification, could you please send an email to your local customer support, or to us here on the community at contact@unibetcommunity.com with a proof of address that's no more than 90 days old. It can be a utility bill, tax return, bank statement or an official government letter - all 4 corners need to be visible on the document.

/Jeppe

Hi @JAPPE_99 and welcome to the community :)

I'll check up on your account and have a look at the situation.

/Jeppe

Thanks you for this report @FunckyFish , I've added a small Free Bet to your account as a goodwill!
I highly doubt you'll be able to claim all bets placed on this back. Translation errors can happen with all the text that is translated throughout our sites and in the sportsbook, and it seem you were aware that it was nothing but a small error in the text.

/Jeppe

So sorry about that @WileyHack,  it'll be coming right up and on your account in a couple of minutes!

/Jeppe 

Miami and Jets facing off tonight, memories.. Good luck everyone :)

@FunckyFish We'll defintely get one in there very soon :)

---

@DerekAgar wrote:

Furthermore, when the Contact Us button is pressed, all that happens is that you find out meaningful contact is impossible. The site is an utter mess.

---

@DerekAgar @foxy1  What exactly happens when you press the button? It should give the opportunity to go to the chat. You can send me a private message here and I'll make or fix a case for you!

@yaverr They'll be coming shortly, many apoligies for the delay!

@gyepedro 'Had to mix them up a little bit due to not being able to add €40 in your currency, but it should be all there :)

@XY @LeVsKaRa PM's sent :)

@Purps You're right it's not looking good at all, I've added Washington - Baltimore to the list instead and added a new signup thread:

https://www.unibetcommunity.com/t5/Passwords-and-Signups/NFL-Oracle-Round-4-signup-updated/td-p/356788 

Good luck to all :)

Hi @Urszula and welcome to the community, though it's under these circumstances where you're waiting to documents reviewed.

We'll try and see if we can't have it looked at soon as possible, though we're experienceing a bit more pressure than usual in the team that handles these kinds of cases. Sorry for the long wait though, we'll put an update for you here when we hear something back so you don't need to go through the live chat again for an update.

Best regards,

Jeppe

Definitely @HonorTheGame :)

@XY @gyepedro @Pesek We're excited to have you in the group , still have room for a couple more as well :)

---

@Purps wrote:

---

@JeppeL wrote:

How to compete

To be eligible for the competition rounds, you must place a pre-match bet on any NFL market in the same week as the round taking place, post a screenshot of it in "The Oval Office - NFL Betting" thread before the first Sunday game starts,

---

@XY 

I don't think there's anything I can do about it, unless Jeppe tells me to. :Disappointed:

@Purps @XY I think it's fine, obviously it was just small misunderstanding of the rules and the required bet was placed before the games start - so all good on my end to include the score in the overall leaderboard :)