Canadawideevent Posted April 22, 2021 Share Posted April 22, 2021 (edited) I am also withdrawing from same payment i deposited in and my account is verified I made a withdrawl on the 18th and each time the rep keep saying.... " Upon checking with our Payment's department, your withdrawal should be processed today or tomorrow. Kindly monitor for the Password in order to claim the funds from Interac. If you haven't received it within 2 working days, kindly get back to us." I am starting to get worried and i seen alot of reviews from this site online ........ Edited April 22, 2021 by Canadawideevent Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2021 Share Posted April 22, 2021 @Canadawideeventwelcome to the community 🙂 I wouldn't be so worried about reviews of gambling sites, if I were you: look up any bookmaker and it'll be terrible. A few years ago I was responsible for replying to reviews on one site, and 90% of the unhappy ones were customers that didn't read the terms, committed fraud, used parent/partners/friends account or the like. Of course we make mistakes as well, but that's not the reason for the bad ratings. If we really were as terrible as the reviews would indicate, do you think we'd invest in a public platform like this, where anyone can share their experience? 🙂 Anyway, I'm afraid I don't have much relevant experience in this case, as it's different from country to country. When I was a customer, it generally took less than 24 hours before I had the funds, when I made a withdrawal to my card. As you can see in the below and other threads, other customers have a similar experience to mine, but again, it depends on the country (in some markets it's almost instant today). Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 22, 2021 Author Share Posted April 22, 2021 ^ the issue for me isn't when the money is coming to my account.... The issue is unibet processing the payment i made a withdraw on the 18th ... The very moment they process the payment i should get the money from my provider same day or within a few hours. Link to comment Share on other sites More sharing options...
FunckyFish Posted April 22, 2021 Share Posted April 22, 2021 In Romania we are getting withdrawals from Unibet on debit cards in maximum 4 hours. So I make the withdraw and in max 4 hours it's accepted by Unibet and I got instantly the money in my bank account. Nice right? 😍 So I agree it's different from country to country. 1 Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 22, 2021 Author Share Posted April 22, 2021 The issue i want to say again is not them sending the money but processing the payment.... They simply have to add funds into the merchant and then i can get the funds... I don't know why they are delaying this long.... Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2021 Share Posted April 22, 2021 I don't have access to the right systems and none of the moderators are online, but a delay in processing is usually due to pending KYC checks, larger than usual backlog or a technical error. Regardless of the reason it should be processed within 1-2 days as CS told you. I do apologize for the inconvenience. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
GaborSz Posted April 22, 2021 Share Posted April 22, 2021 51 minutes ago, Stubbe-Unibet said: @Canadawideeventwelcome to the community 🙂 I wouldn't be so worried about reviews of gambling sites, if I were you: look up any bookmaker and it'll be terrible. A few years ago I was responsible for replying to reviews on one site, and 90% of the unhappy ones were customers that didn't read the terms, committed fraud, used parent/partners/friends account or the like. Of course we make mistakes as well, but that's not the reason for the bad ratings. If we really were as terrible as the reviews would indicate, do you think we'd invest in a public platform like this, where anyone can share their experience? 🙂 Anyway, I'm afraid I don't have much relevant experience in this case, as it's different from country to country. When I was a customer, it generally took less than 24 hours before I had the funds, when I made a withdrawal to my card. As you can see in the below and other threads, other customers have a similar experience to mine, but again, it depends on the country (in some markets it's almost instant today). It is nice to read that at least you are happy with yourself 😄 In fact, there are some things you do fine, compared to other sites in the business, and there are some serious problems. In fact, the quality of your customer support goes down day by day. This community is a nice thing for chit-chat but no use for real help for real problems in most cases. A little more self-criticism/self-reflection would not hurt your business... Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2021 Share Posted April 22, 2021 5 minutes ago, GaborSz said: It is nice to read that at least you are happy with yourself 😄 In fact, there are some things you do fine, compared to other sites in the business, and there are some serious problems. In fact, the quality of your customer support goes down day by day. This community is a nice thing for chit-chat but no use for real help for real problems in most cases. A little more self-criticism/self-reflection would not hurt your business... I think I was pretty blunt in my previous post, saying we do make mistakes as well. But yes, overall I think Unibet is a great company with a great product experience - I've been a customer myself, so I have seen and experienced both sides. It's also not just my own opinion, it's based on hundreds of thousands of survey responses and being in contact with customers daily 🙂 I used to work with survey research a few years ago, so I dare say I've got a better understanding of the company performance and customer satisfaction than you 😉 The satisfaction with customer support - and the company in general - is increasing. The community is a great place for help, if you're stuck with regular support - has been challenging for a while on here, as there's only been one moderator, but that's about to change and there'll be a full team. Furthermore, both Andy and I from the poker team are here every day, so you can get support from the guys actually being involved in the software development and deciding on the prioritization, and you can give feedback straight to us, rather than having to go through several links - that's unique and pretty cool if you ask me 🙂 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 22, 2021 Author Share Posted April 22, 2021 2 hours ago, GaborSz said: It is nice to read that at least you are happy with yourself 😄 In fact, there are some things you do fine, compared to other sites in the business, and there are some serious problems. In fact, the quality of your customer support goes down day by day. This community is a nice thing for chit-chat but no use for real help for real problems in most cases. A little more self-criticism/self-reflection would not hurt your business... its actually quite normal i am surprised unibet would even delay payments on purpose check out the thread there are people who had to wait 6 weeks and blamed the payment provider (used the same excuse in my case😄 ) ..... even the reps admit its fault on there's. What's even shocking i find funny is why would unibet allow this thread but i give them thumbs up for being transparent. I am just glad i didn't deposit alot of money on this site.... Now the waiting game begins. I hope they don't tarnish there reputation by delaying my payment but i will give it the benefit of the doubt. @Stubbe-Unibet Right now its not looking too promising but i will give it the benefit of the doubt this is the third time the rep made a promise initial they said it takes 1 day then they said 24-48 hours after 48 hours i contact them they say again wait another 24 to 48 hours.... Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 22, 2021 Share Posted April 22, 2021 I'm afraid I'm not qualified to comment on that thread, as I simply don't know enough about payment methods in general, and especially not Canadian ones. I agree with you that it doesn't look great, but keep in mind it's just a few customers out of many million. The average withdrawal processing time is pretty amazing, at least it was the last time I saw the figures (will see if I can find the report and share with you). Hopefully @ReCorpH can help you out when he's back from his days off, should it not be resolved by then. 8 minutes ago, Canadawideevent said: What's even shocking i find funny is why would unibet allow this thread but i give them thumbs up for being transparent Again, mistakes do happen, and a handful of customers is not what I would categorize as a serious issue, but I will agree that it shouldn't happen. Also noticed one customer said the account was blocked, which means it's likely a completely different issue. So while you see it as a sign we aren't doing great, I'd actually say it's the opposite, and I'm proud to be working for a company this transparent 🙂 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 22, 2021 Share Posted April 22, 2021 Hey @Canadawideevent I'm not at my work computer but I know that previously we had delays with Canadian Bank withdrawals. We are processing (Approving and sending the money) the withdrawals within a few hours but the processing between our payment processor and Canadian banks is what takes time. This is not something we can change right away but will be done once we find another processor for the payments. I will take a look at your specific case when I get to my work computer. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
GaborSz Posted April 23, 2021 Share Posted April 23, 2021 9 hours ago, Stubbe-Unibet said: I think I was pretty blunt in my previous post, saying we do make mistakes as well. But yes, overall I think Unibet is a great company with a great product experience - I've been a customer myself, so I have seen and experienced both sides. It's also not just my own opinion, it's based on hundreds of thousands of survey responses and being in contact with customers daily 🙂 I used to work with survey research a few years ago, so I dare say I've got a better understanding of the company performance and customer satisfaction than you 😉 The satisfaction with customer support - and the company in general - is increasing. The community is a great place for help, if you're stuck with regular support - has been challenging for a while on here, as there's only been one moderator, but that's about to change and there'll be a full team. Furthermore, both Andy and I from the poker team are here every day, so you can get support from the guys actually being involved in the software development and deciding on the prioritization, and you can give feedback straight to us, rather than having to go through several links - that's unique and pretty cool if you ask me 🙂 Again, it's so uplifting to see that you are so satisfied with yourself. 😄 As you "dare to say that you have a better understanding of the company performance and customer satisfaction", I may also dare to say that I have a better understanding of consumer behaviour and dealing with them in general as it is my special field. 🙂 And when talking about those wonderful numbers in your wonderful surveys, it is also lying to yourself to an extent as you try to measure everything with quantitative measures and this will not show a lot of deficiencies. But the main thing is that saying "we also make mistakes" is an absolute understatement when your customer service is no use at all, and now they are not even try to show at least the will to help as this thread also tells. The fact, that you are not having a big enough team to make the odds in time in sports betting - other sites are a lot quicker - is also not falling into the "we also make mistakes" category. Moreover, it is nice to chit-chat with you here, but when I had a technical issue noone bothered to even look into the matter, neither your customer support, nor anyone here on this forum. The consequence is that you lose money, because I partially went back to one of your biggest competitors. I know, I am a very little fish in your big ocean 😄 but with your attitude, it will happen to many of your users as well - and then those pretty numbers you see in your wonderful surveys will not look suddenly so optimsitic 🙂 All in all, to be fair, you still stand out in some areas in this dodgy business, and I am fairly happy here, as the others are not saints as well, all I am trying to point out is that you have room for improvement but this attitude not help things by any means - and who knows, one day a better business may come and you will not understand all those wonderful numbers suddenly going wrong... Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 23, 2021 Share Posted April 23, 2021 1 hour ago, GaborSz said: when your customer service is no use at all Feel free to expand on this. 1 hour ago, GaborSz said: The fact, that you are not having a big enough team to make the odds in time in sports betting We do have quite a big team, and we have a decent selection in odds. 1 hour ago, GaborSz said: but when I had a technical issue noone bothered to even look into the matter, neither your customer support, nor anyone here on this forum Please expand on this, it is most likely my fault as I was the sole moderator here and missed quite a few posts since I was busy with the re-launch. But if you've reported it to our CS they have most certainly looked in to it. 1 hour ago, GaborSz said: all I am trying to point out is that you have room for improvement Absolutely we have room for improvement and that's what we are trying to do. 1 hour ago, GaborSz said: all I am trying to point out is that you have room for improvement but this attitude not help things by any means We're obviously trying to improve our service every day as mentioned above. We more than welcome all suggestions for improvements. I still fail to see how this post can be viewed as something to improve on. If you have some examples that you could give me I'm more than happy to review them and make improvements based on them. Edit: Also I used your post as a test platform to try out the "quote a selection" part. 🙂 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 23, 2021 Share Posted April 23, 2021 7 hours ago, GaborSz said: Again, it's so uplifting to see that you are so satisfied with yourself. 😄 As you "dare to say that you have a better understanding of the company performance and customer satisfaction", I may also dare to say that I have a better understanding of consumer behaviour and dealing with them in general as it is my special field. 🙂 And when talking about those wonderful numbers in your wonderful surveys, it is also lying to yourself to an extent as you try to measure everything with quantitative measures and this will not show a lot of deficiencies. But the main thing is that saying "we also make mistakes" is an absolute understatement when your customer service is no use at all, and now they are not even try to show at least the will to help as this thread also tells. The fact, that you are not having a big enough team to make the odds in time in sports betting - other sites are a lot quicker - is also not falling into the "we also make mistakes" category. Moreover, it is nice to chit-chat with you here, but when I had a technical issue noone bothered to even look into the matter, neither your customer support, nor anyone here on this forum. The consequence is that you lose money, because I partially went back to one of your biggest competitors. I know, I am a very little fish in your big ocean 😄 but with your attitude, it will happen to many of your users as well - and then those pretty numbers you see in your wonderful surveys will not look suddenly so optimsitic 🙂 All in all, to be fair, you still stand out in some areas in this dodgy business, and I am fairly happy here, as the others are not saints as well, all I am trying to point out is that you have room for improvement but this attitude not help things by any means - and who knows, one day a better business may come and you will not understand all those wonderful numbers suddenly going wrong... We're obviously not only focused on quantitative measures and research - like survey scores, withdrawal times etc. - but qualitative research is a poor indicator of trends in this regard and I didn't deem it relevant in response to your initial claims 🙂 Yes, I've worked with both as well. I'm not really sure what you're trying to say with the rest of your post. No, we don't achieve satisfaction scores of 100%, nor are all withdrawals processed within a few hours, so there's obviously room for improvement. I thought this was a given, and I don't believe I ever made it sound like we're perfect. I merely said I'm extremely pleased with our transparency, that trends in the areas you highlight are going the right way and we have a great product experience. That doesn't mean there isn't room for improvement: of course there is 🙂 Again, I work with the poker product, but I don't quite get your odds availability comment. I used to be an expert tipster on the largest Danish betting community (and had my own betting blog as well), so I'm used to looking for really early odds, and Unibet actually stood out back then. I don't place early bets quite as often these days, but my impression is the same, and I do use other sites with the same odds provider. There's a huge difference between the different sports and leagues, so it'd be useful to know what you're usually betting on? - I'm sure there're some markets where we're far from being among the best in this regard. I have no doubt @Jami-Unibet - I can do it as well, if I see the guys at the office - would be more than happy to pass on your feedback; it just needs to be tangible. I think I already covered the lack of response to your previous thread. One moderator and migration to new platform meant that anything non-poker related was a bit of a struggle - and no, that isn't good enough, I agree. This is about to change, as previously mentioned 🙂 Of course that doesn't apply to CS on the chat, but I can't really comment on that, as I don't have access to their system. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 24, 2021 Author Share Posted April 24, 2021 (edited) @Jami-Unibetcan you help me please [Incident: 210419-004433].. My issue i have right now i was told false info from the start. First i was told my withdraw takes 24 hours to process payment. Then after i ask i was told to wait 24-48 hours. Then i was told the same. Then i was told ""Since the funds have lost somewhere with Interac, our Financial team is chasing Interac providers and request to send money back yo your Unibet account" I then messaged the merchant they said "We have been in contact with Unitbet and have advised them that we do not see the withdrawal on our back end. We are currently waiting for their response back to investigate your funds further at this time." (Note: interac is a canadian payment system like skrill money is sent instantly or you need to wait 30 minutes to receive once money is sent) Edited April 24, 2021 by Canadawideevent Link to comment Share on other sites More sharing options...
GaborSz Posted April 24, 2021 Share Posted April 24, 2021 @Jami-Unibet Please, just give me at least one reason why I should go further into it, when I already gave you examples (like you are slow with putting together the odds in sports betting at many times) which you simply disregarded. Anyway, I had a problem with Rapid Transfer. At the time, it was my only deposit option. It would be too long to write down the details, but you could search for it here as well. I contacted your live chat support, they were pointing towards Skrill. Skrill is a joke and has even worse customer service than you 😄 so I was stuck. I also e-mailed the Hungarian CS, they were nice, but no help at all. I posted here, no response. I even e-mailed ReCorph, no response. Moreover when I was contacting the Hungarian live chat and later e-mail service, I also raised the issue that when the Hungarian CS is not available within the site, I cannot contact the English support. It says, I can, but no button or anything to do this. This problem was simply ignored. I asked it only out of curiosity as the English CS was always useless, while the Hungarian was of great help even 1-2 years ago. Now I got the feeling that they are the same. Not willing to look into the problems. But if you read this original post, it is the same, as CS keeps on repeating the same bullshit and nobody looks into the matter. (Apologies for @Canadawideevent for spamming this post, I hope everything turns out right for you.) I even read here another post where finally, after two weeks, the customer had to find out what is the bug in your software, to finally get his money, because you just kept on repeating the same basic useless infos time and time again. Nice, isn't it? 😄 Back to my initial problem, I would like to inform you here, that you have a business partner (Skrill), who took 1 full month to repair what went wrong, they did not offer any apology and during my e-mails they did not even acknowledged that the issue was on their side. So just to put it straight, my suggestion is that: - you should have a big enough (or quicker) team to get ready with odds a lot earlier - especially in case of tennis events - you should have a customer support which DEALs with problems instead of ignoring them - you should have business partners who are reliable (I will never want to use Skrill in the future and will not recommend to anyone either) @Stubbe-Unibet No, you did not sound someone who says everything is 100 per cent. You sounded like you think you are good enough, and everything is fine as it is. (And who contradicts it is obviously someone who is out of his mind, or simply an unhappy losing gambler.) 😄 Just one example for you what I meant when comparing quantitative and qualitative methods and why you could be mislead when looking at your wonderful trends. In your last but one survey, you were also asking a question about CS. The only choice was to give a number between 1-5 or 1-10, I don't quite remember. The problem is that you "forgot" to distinguish between the English CS and my native counry's CS. At that time on a scale of 1-5 I would have given for the English one maybe 2 and the Hungarian 5. So no matter which number I gave, you were mislead and could have made the wrong conclusions. And this is just one example and I could go on and on and on. But this is already terribly long and I am sorry to say (and it is honestly not meant to offend you by any means but this is still my general impression) that you are too happy with your wonderful business to take even serious problems into account. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 24, 2021 Share Posted April 24, 2021 Firstly I just want to apologize to OP as well, as it turned a bit off topic, but can't really move the posts to another thread either, so here goes. 4 hours ago, GaborSz said: You sounded like you think you are good enough, and everything is fine as it is. (And who contradicts it is obviously someone who is out of his mind, or simply an unhappy losing gambler.) 😄 I'm honestly puzzled as to how you'd get that impression. I quickly skimmed my posts and you're reading something between the lines which I don't. I stand by the comment that vast majority of online reviews (not be confused with our internal surveys) are from customers that don't have "clean flour in the bag", as we say in Denmark (they aren't innocent), didn't read the terms, or the like. Again, check reviews of basically any gambling site: people will generally need to have quite strong feelings to go to a 3rd party and write a review. That doesn't always mean it's all on the customer; maybe we could be better at highlighting key terms and conditions, maybe we could make it more clear that you shouldn't deposit with your friends card etc. For the record I don't think any company is ever "good enough". There's always room for improvement 🙂 4 hours ago, GaborSz said: Just one example for you what I meant when comparing quantitative and qualitative methods and why you could be mislead when looking at your wonderful trends. In your last but one survey, you were also asking a question about CS. The only choice was to give a number between 1-5 or 1-10, I don't quite remember. The problem is that you "forgot" to distinguish between the English CS and my native counry's CS. At that time on a scale of 1-5 I would have given for the English one maybe 2 and the Hungarian 5. So no matter which number I gave, you were mislead and could have made the wrong conclusions. And this is just one example and I could go on and on and on. But this is already terribly long and I am sorry to say (and it is honestly not meant to offend you by any means but this is still my general impression) that you are too happy with your wonderful business to take even serious problems into account. Not sure if this was the bigger experience survey, which includes product questions, or the one right after a CS contact? If it's the latter, it's linked to a specific contact/issue. There are rare cases - if we look at share of total responses - where there'll be an issue like you describe, with more than one CS team being involved, but the impact on team scores is insignificant: we can accurate measure the satisfaction at both team and agent level. Now you're probably reading between the lines that I'm saying everything is perfect then, so should make it clear that's not what I'm saying. Like with the other "serious problems" you've highlighted, I'm just providing some context, as you - in my opinion - exaggerate the situation quite a bit, and I want to set things straight 🙂 4 hours ago, GaborSz said: and I am sorry to say (and it is honestly not meant to offend you by any means but this is still my general impression) that you are too happy with your wonderful business to take even serious problems into account. Don't worry, I'm not offended at all, but I have to admit that I don't get how you come to that conclusion. Maybe you should read my posts again, without pre-determining what my stance on everything is 😉 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 24, 2021 Share Posted April 24, 2021 7 hours ago, Canadawideevent said: @Jami-Unibetcan you help me please [Incident: 210419-004433].. My issue i have right now i was told false info from the start. First i was told my withdraw takes 24 hours to process payment. Then after i ask i was told to wait 24-48 hours. Then i was told the same. Then i was told ""Since the funds have lost somewhere with Interac, our Financial team is chasing Interac providers and request to send money back yo your Unibet account" I then messaged the merchant they said "We have been in contact with Unitbet and have advised them that we do not see the withdrawal on our back end. We are currently waiting for their response back to investigate your funds further at this time." (Note: interac is a canadian payment system like skrill money is sent instantly or you need to wait 30 minutes to receive once money is sent) @Canadawideevent, managed to get ahold of a guy from the payments team. First a bit of info on the process. There's generally always a 3rd party (a "gateway") involved in the payments, and this is where it went wrong in this case: between the middle man and interac. There was an issue - it was resolved yesterday - and apparently we need a tech team involved which will have to manually cancel your transaction now. These guys don't work in the weekend I'm told - I don't have access to view the case, else I'd bother them anyway - so I'm afraid it'll be solved earliest Monday. Maybe @Jami-Unibet can work some magic, but I don't want to get your hopes up. Again, really sorry about this! Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 24, 2021 Share Posted April 24, 2021 Hey @Canadawideevent Thanks for the case number, I'll follow up on it but as Stubbe said, it is the weekend and I will not get a definite answer before tomorrow. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 26, 2021 Author Share Posted April 26, 2021 On 4/24/2021 at 7:23 AM, Jami-Unibet said: Hey @Canadawideevent Thanks for the case number, I'll follow up on it but as Stubbe said, it is the weekend and I will not get a definite answer before tomorrow. @Stubbe-Unibetcan you work your magic 🙂 it's monday Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 26, 2021 Share Posted April 26, 2021 Hey @Canadawideevent Latest information I've gotten that there should be a workaround for this by tomorrow. I will keep you posted. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 26, 2021 Author Share Posted April 26, 2021 My issue i have right now i was told false info from the start. First i was told my withdraw takes 24 hours to process payment. Then after i ask i was told to wait 24-48 hours. Then i was told the same. Then i was told ""Since the funds have lost somewhere with Interac, our Financial team is chasing Interac providers and request to send money back yo your Unibet account" I then messaged the merchant they said "We have been in contact with Unitbet and have advised them that we do not see the withdrawal on our back end. We are currently waiting for their response back to investigate your funds further at this time." Now unibet's response is we can't give a estimate time frame of when we will be able to resolve the issue. https://www.askgamblers.com/online-casinos/unibet-casino-casino-review/complaints https://thepogg.com/en-ca/casino-review/unibet/ (casino is so bad that pogg doesn't recommend and unibet refused to work with them) (sorry i lost faith i will make sure and do my part to prevent others from losing $$$ unless you process my withdrawl) Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 26, 2021 Author Share Posted April 26, 2021 29 minutes ago, Besic said: @Canadawideevent I hope it will be solved. I didnt do anything wrong, and its about like 8000 euros. Joke... Suggest is contacting the operators ADR, eCOGRA. i almost certain this site will keep stalling on you as that's alot of money in there pockets that's a great amount mine is only about $200 and they stalling so could imagine. Link to comment Share on other sites More sharing options...
Canadawideevent Posted April 26, 2021 Author Share Posted April 26, 2021 i am mad to a point that i want to put this site at blast. I own link removed 100k likes and 90k members i also have alot others. I am just going to give it another 24 hours as jami said it would take that long. But i know that's not going to happen but will see before i tarnish this site on forums and gambling forums and social media. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted April 26, 2021 Share Posted April 26, 2021 1 hour ago, Canadawideevent said: @Stubbe-Unibetcan you work your magic 🙂 it's monday Please stop spamming in every thread regarding your issue. We're keeping you updated in this thread and have shared all relevant information here. Creating new threads and spamming random ones is pointless and against the community guidelines. What's worse, don't make claims as if they're the facts, when you literally know nothing about it. Out support is all inhouse. I get it, you're frustrated, and the service hasn't been perfect, but I think I explained the issue fairly well in the previous post. Anyway, I have done a "dirty" workaround for you now and added the withdrawal amount as cash, so that you can make a new withdrawal. Once done, I'll then block withdrawals on your account as well as gameplay, until the original withdrawal is returned. I wasn't sure if both your withdrawals were missing, but I've given the value of both, and you can consider it a gesture of goodwill (if it's actually only one that's missing). 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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