GaborSz

@Jami-Unibet Please, just give me at least one reason why I should go further into it, when I already gave you examples (like you are slow with putting together the odds in sports betting at many times) which you simply disregarded. Anyway, I had a problem with Rapid Transfer. At the time, it was my only deposit option. It would be too long to write down the details, but you could search for it here as well. I contacted your live chat support, they were pointing towards Skrill. Skrill is a joke and has even worse customer service than you 😄 so I was stuck. I also e-mailed the Hungarian CS, they were nice, but no help at all. I posted here, no response. I even e-mailed ReCorph, no response. Moreover when I was contacting the Hungarian live chat and later e-mail service, I also raised the issue that when the Hungarian CS is not available within the site, I cannot contact the English support. It says, I can, but no button or anything to do this. This problem was simply ignored. I asked it only out of curiosity as the English CS was always useless, while the Hungarian was of great help even 1-2 years ago. Now I got the feeling that they are the same. Not willing to look into the problems. But if you read this original post, it is the same, as CS keeps on repeating the same bullshit and nobody looks into the matter. (Apologies for @Canadawideevent for spamming this post, I hope everything turns out right for you.) I even read here another post where finally, after two weeks, the customer had to find out what is the bug in your software, to finally get his money, because you just kept on repeating the same basic useless infos time and time again. Nice, isn't it? 😄 Back to my initial problem, I would like to inform you here, that you have a business partner (Skrill), who took 1 full month to repair what went wrong, they did not offer any apology and during my e-mails they did not even acknowledged that the issue was on their side. So just to put it straight, my suggestion is that: - you should have a big enough (or quicker) team to get ready with odds a lot earlier - especially in case of tennis events - you should have a customer support which DEALs with problems instead of ignoring them - you should have business partners who are reliable (I will never want to use Skrill in the future and will not recommend to anyone either) @Stubbe-Unibet No, you did not sound someone who says everything is 100 per cent. You sounded like you think you are good enough, and everything is fine as it is. (And who contradicts it is obviously someone who is out of his mind, or simply an unhappy losing gambler.) 😄 Just one example for you what I meant when comparing quantitative and qualitative methods and why you could be mislead when looking at your wonderful trends. In your last but one survey, you were also asking a question about CS. The only choice was to give a number between 1-5 or 1-10, I don't quite remember. The problem is that you "forgot" to distinguish between the English CS and my native counry's CS. At that time on a scale of 1-5 I would have given for the English one maybe 2 and the Hungarian 5. So no matter which number I gave, you were mislead and could have made the wrong conclusions. And this is just one example and I could go on and on and on. But this is already terribly long and I am sorry to say (and it is honestly not meant to offend you by any means but this is still my general impression) that you are too happy with your wonderful business to take even serious problems into account.

Again, it's so uplifting to see that you are so satisfied with yourself. 😄 As you "dare to say that you have a better understanding of the company performance and customer satisfaction", I may also dare to say that I have a better understanding of consumer behaviour and dealing with them in general as it is my special field. 🙂 And when talking about those wonderful numbers in your wonderful surveys, it is also lying to yourself to an extent as you try to measure everything with quantitative measures and this will not show a lot of deficiencies. But the main thing is that saying "we also make mistakes" is an absolute understatement when your customer service is no use at all, and now they are not even try to show at least the will to help as this thread also tells. The fact, that you are not having a big enough team to make the odds in time in sports betting - other sites are a lot quicker - is also not falling into the "we also make mistakes" category. Moreover, it is nice to chit-chat with you here, but when I had a technical issue noone bothered to even look into the matter, neither your customer support, nor anyone here on this forum. The consequence is that you lose money, because I partially went back to one of your biggest competitors. I know, I am a very little fish in your big ocean 😄 but with your attitude, it will happen to many of your users as well - and then those pretty numbers you see in your wonderful surveys will not look suddenly so optimsitic 🙂 All in all, to be fair, you still stand out in some areas in this dodgy business, and I am fairly happy here, as the others are not saints as well, all I am trying to point out is that you have room for improvement but this attitude not help things by any means - and who knows, one day a better business may come and you will not understand all those wonderful numbers suddenly going wrong...

It is nice to read that at least you are happy with yourself 😄 In fact, there are some things you do fine, compared to other sites in the business, and there are some serious problems. In fact, the quality of your customer support goes down day by day. This community is a nice thing for chit-chat but no use for real help for real problems in most cases. A little more self-criticism/self-reflection would not hurt your business...