Seb-Unibet

9 hours ago, LCW said:

As far as I can tell, the prizes are dealt immediately after the 20 minute timer goes to zero, so hands that have been dealt during that 20min period are obviously still going on as the prizes are dealt. But then, those ongoing hands that end too late don't seem to count towards the next 20 minute race either. Seems unintended?

Hi @LCW,

You are absolutely right. Prizes are handed out immediately after the 20 minutes. If your hand hasnt been finished within the time period, it will count for the next sequence. 

If you think there was an issue with one hand, can you please share the hand ID with us?

Because the setup looks alright and I can tell you that all eligible hands count - and if a hand starts in a first sequence but finishes in another one. It will always counted for the later on. Please let us know if you experienced any issue with a hand and we will check it.

Thanks

9 hours ago, Markopolo said:

Hi,

With today's High Hand Promotion from 23:20-23:40 I played a straight flush, but the winnig hand was a poker of Queens.

Game #2070119237

In the Terms and Conditions I cannot see that the Deep Stack Legend tables do not count.

Thank you

Hi @Markopolo,

Nice hand! 

I have credited your account with a €10 Cash Game ticket (= 100 BBs) - as stated, players win a 100BBs ticket on the same stake. 

You only need to see 30 Flops with the ticket to convert it to cash. 

Good luck! 

9 hours ago, Markopolo said:

Hi,

With today's High Hand Promotion from 23:20-23:40 I played a straight flush, but the winnig hand was a poker of Queens.

Game #2070119237

In the Terms and Conditions I cannot see that the Deep Stack Legend tables do not count.

Thank you

Hi @Markopolo,

Indeed, the Deep Stack Legend table is excluded from the promotion. As we forgot to state it on our TCs, I will reward you a ticket after I have checked the hand history and we will update our promotion page. 

Thanks for flagging and as said, you will get the ticket shortly 🙂 Our mistake!

Seb

1 hour ago, Livertool said:

The day you realize that this feedback that i've given ain't about me but your product and that shall be the day we can move forward, waiting for it.

You can call me whiner or what ever you like, i'm teflon towards it, but i don't think we are getting anywhere with it are we?

No, I think everything has been said and once more, thanks for the feedback. 

Have some great Xmas time, @Livertool! 🙂 

19 minutes ago, GothMoth said:

I was little dissapointed when saw the expired ticket, esp. when I log-in almost daily. However all of this day I spent reading and missed the flip. However it's not something deserving complaints. First of all comparing it to the buy-ins and bad-beats I've experienced lately I found it's value neglectible. On the other hand for someone with just few bucks it would have meant a lot. I guess such was the target group for this freeroll.

The bigger mission, however was great, interesting and very generous. I have no luck in the raffle or the bigger freeroll, but despite this gained more than enough tickets and free-spins and with very little effort, as I wasn't in a grinding mode most of the time.

Thank you Unibet and continue with this promos 🙂

Hi @GothMoth,

Sorry to hear that you hadn't spotted the tournament on time... but as said, we wanted to run this added tournament as Mystery freeroll for viewers on the stream + players who had been lucky enough to be online during the evening.

Well... Better luck next time. 😎

Indeed, the big raffle has had amazing value. Unfortunately, Argentina won - however, there were just 944 players who completed the ARG-mission and we gave away 50 top prizes. This means that the chance of winning was over 5%! 

If I have learned one thing on this campaign, for the next time, I wont go group-by-group to collect teams but group the teams based on their likelihood of winning the competition. 

In this case, the chances that a team of the last group will win the competition will be high + there will be even more value for players who completed all missions. 

Good luck next time and thanks for your feedback! Valid points on the freeroll aspect as well.

2 minutes ago, Livertool said:

This is exactly what i mean, blame the customer (one that participates of paying your wages, well not recently cause i think i'm bit up from here). I've tried polite, not polite, understanding, giving hints but nothing seems to improve so forgive me if i've chosen frustrated not so nice way.

I dont blame you, just read my messages carefully.

1. I know that the raffle should have been done on stream, but there had been special circumstances - therefore, we needed to come back with the best solution possible. How many times I have to repeat myself? 

2. I don't mind how you communicate with people, but trust me, anyone would call it "whining" the way you did.

9 minutes ago, Livertool said:

Nice, questioning what i say too 😄 Trust me, i am not. Top price was something like 120, right? So don't affect my finance at all and couldn't play at such short notice at all even if price would have been million.

Still you are whining about it and mentioning that it was the worst execution. Well, it ran as I wanted it to run - I explained my thoughts on the post before. As mentioned, it was a nice, little added tournament to players who are just lucky enough to be online during the stream. 

12 minutes ago, Livertool said:

This is the thing you don't seem to realize that customers may not wait next time due bad experiences which means less customers to Unibet which means less revenue which might mean you are out of job one day. Maybe then you realize meaning. But whatever, over and out 🙂

This is why any feedback is welcome and believe me, we take any feedback seriously and try to improve as much as possible. 

I think Unibet is doing pretty great. We can be proud of our poker product which is improved steadily. Especially, because we look at the feedback of players and try to improve our product wherever needed. The same applies for campaigns as well. 

17 minutes ago, Livertool said:

But whatever, over and out 🙂

Well... Better luck next time 🙂  Over and out. 

54 minutes ago, Livertool said:

Please give me 1 poker point for everytime that i've seen excuse (or straight up lie)in this forum and i got close to thousand points in my account. Just start digging for Jeppe*s post for starters and i reckon you'll find first 100-200, i'll help you with rest if you still are suspicious,

Once more, I think the solution for the raffle was good considering the circumstances. There can always be some issues that a campaign cant run 100% as planned, especially when it comes to regulations. 

54 minutes ago, Livertool said:

Ain't whining about missed froll but idk, something just don't often add up with your promos or goodwills in this case 😉

First of all, you are whining. Just read your messages.

Besides that, the freeroll execution was 100% on point - exactly, as I wanted it to be. Just read my message above. There can be different main objectives and I am sorry that you hadn't spotted the tournament on time.

Did you also post threads about the mystery freerolls which we ran for some tournament series? That it was unfair because you were not logged in exactly when the "FREE" tournament popped up in the client?

By-the-way, I really feel with you that you haven't won this time and I wish you good luck in future! 🙂

20 minutes ago, Livertool said:

Good feedback and i reckon i might be able to do that (thou this is the way that i've been communicated in work life so don't think it is big deal)....but tbh why should i be the one to step it up if Unibet don't do their share? Excuse me for bundling you up with other products, teams or persons (some do better than others) but for someone who uses most of your products and year after year fuck ups do happen constantly then image and willing to improve ain't too good from customer pov.

You can communicate the way you want 🙂 but sometimes, it might be better to give it a second read and think about how you want to come across... just think about what you want to achieve with your message. 

Yes, we have had an issue with the raffle, so what? We worked on a solution and I think based on the circumstances it was a good solution. I have the impression that you are just unhappy that you didn't win this time + that you haven't spotted the freeroll on time. 

Believe me, I had added the twitch stream as part of the raffle because I want to be as much transparent to players as you can be.
I agree, that the freeroll could have been communicated in the beginning of the stream, however, once more, it was just  something added to players and therefore, I don't mind.

In the end, you didn't get the information on time + logged off =  bad luck! Better luck next time!

We throw in some added tournament and we knew that just a small percentage of raffle-ticket-holders will be able to join it.

Players play games with variances - we threw in some added rewards and based on variance (if you got the information on time or not) you got lucky or unlucky! The main objective of this added tournament was not to get as many players as possible but to reward players who are currently watching the stream or have been lucky to be active on site. 

26 minutes ago, Livertool said:

Execution 10/10 once again. Raffle had "unexpected tech problems" so why watch something like that. Idea nice, execution fucked up as 220 players in freeroll out of +900 ticket holders proves. But i'm sure one day you'll get there...

Hi @Livertool,

Thanks for coming back 🙂 I think one day, you will get there on how to communicate with people in a more gentle way... Good luck!

Back on your points, yes, we had some issues with the raffle. Initially, Monica (previous Unibet ambassador) was planned to do it. However, we lost her as an ambassador due to regulations and we needed to find an ad-hoc solution.

Luckily, Emily (riskitforabiscuit) jumped in and could share the post on which we published the winners. Besides that, we decided to go for some ticket giveaways on stream and add an extra freeroll which was not part of the campaign - it was just a nice little Xmas present.

Next time we run a raffle, we will use the HexaPro lottery mechanic live on stream for sure! But issues can happen - and I think we found a proper solution this time.

Regarding just 220 players showed up, I was surprised - I expected just 120-150 players 🙂 

And I still think you didn't understand it: The freeroll was not part of the campaign, it was a nice little present to players (who completed the Argentinian mission) added for free. All customers who watched the stream or who had been online during the specific time got lucky and found a nice little value. Targets can be different - next time, you might be among the lucky players.

But thank you very much for sharing your feedback 🙂 Keep it up! 

Seb

On 12/19/2022 at 8:01 PM, FaiDeaEmo said:

Just logged to see I missed the late reg by like 20 min 😞 Had no idea about this tournament also sadly last time I logged in the poker client was like just a couple of hours before the ticket was given 😞 Luckyme

Sorry to hear. As said, this was just a Xmas surprise and we wanted to add another special freeroll to all raffle-ticket-holders who are watching the stream / who are online during the time. 

I know that it feels bad if you hadn't been online to the time, however, it was just something added for free to players 🙂

On 12/19/2022 at 6:43 PM, EatMoreNaga said:

I just logged in to see 1h left in the ticket. I had completely forgotten there was a freeroll.

There was no freeroll planned 🙂 We just throw it in as an added special to have a bit more fun during the stream!

Hopefully, you made it?
 

Just now, Purps said:

It is, when you do have the "raffle prizes" tab the way you have it on both .com and .hu. Finnish page doesn't have that tab, just the mention of a €30k cash raffle and no additional info about the raffle prizes or the amount of potential winners, nothing:

And we can't really expect every Finnish customer to navigate to the .com page to find out what the actual prizes are, can we?

 

The Finnish promotion page will be amended within the next hours. 
I agree there is a mistake and we should have spotted it before going live. 

14 hours ago, Livertool said:

99% sure that they are poker points which is fine, don't make raffle any worse imo but they sure have funny way of promoting value of prices. But maybe it is maltese way, you can go to Lidl and pay with poker coaching or poker points 😄

Personally i don't see any benefit of doing things this way but might bring dissapoinments if noobs who ain't aware of how things roll expect to get cash and end up with points but they have chosen this way and despite critisism (mainly by me) they are holding on to it

To make clear, yes we are talking about "Poker Points". 

I will make clear in future to have more detailed information about this one on the promotion pages. 

28 minutes ago, HardGain said:

as i see it, this is really unfair. you can't promote a giveaway in € and then give  chocolate bars 😒
Is this good for ecology, or how they love to call it

I hardly disagree on this point. The value is still there just with a 1x turnover.

It is a great added prize considering the total amount of players who will make it into the raffle. It is not like a raffle for hundred thousands of players. 

Your comparison makes no sense. Once more, with the bonus points tickets can be bought which have just a 1x turnover. 

I didnt expect so much negative feedback on this one tbh. 

As a (recreational) poker player, I still see some great value here and as a player I would be very happy to have 1k in Bonus points - to play on my favorite game format poker for free and win some cash with it!

23 hours ago, Iceman said:

.com says €40,000 World Championship Team Collector, and Finnish page MM-kisojen palkintopotissa 35 000 euroa.

Where does 5K go?

We reward over 40k on the Team Collector. So the 40k total value is correct. Besides the 30k raffle, there are many rewards on the group stages including a €5k Team Collector Special tournament and weekly €1k tournaments.

I will have a look for the specific markets and it will be amended to mention 40k on all promotion pages.

23 hours ago, Purps said:

.com has the raffle prizes: https://www.unibet.com/promotions/poker-promotions/team-collector#tab:tabview-7-1448305-tab-3

None of it is in cash though as it states on Finnish page, so I dunno...🙄

I think the raffle prizes are really great value for players! If you win bonus points, you can buy tickets on your favorite game format and grind it into cash. 

From a players perspective, winning €500-€1000 in bonus points should be very attractive and can easily be turned into some cash by grinding HexaPros or MTTs.

On 11/6/2022 at 12:07 PM, Stubbe-Unibet said:

Hey! It's the current number 10 on the FIFA ranking you're talking about! 😄 Better than teams like Germany and Croatia and not far behind Portugal and Netherlands.
Maybe you'll see the light the 26th, when Denmark trash France (for the third time in 6 months).

I didn't even know the DK mission was that easy. I'll need to have a serious word with @Seb-Unibet 🤯😄

DK? Ahhh they qualified.... 🙂 

Don't underestimate Tunisia! 

On 8/27/2022 at 8:55 PM, dJ_b0rG said:

So Unibet is organising an online tournament, only for Belgians, on 3 SEP 2022, on the same day that there is a big UNIBET live poker tournament in the casino of Blankenberge?

Why do you organise the online tournament on the same day ? Can it not be delayed with one week?

Many Belgians will or cannot play the online, because they are in the casino of Blankenberge...

Would seems logic to change the online date, no?

https://nl.unibet.be/promotions/poker-promotions/the-belgian-summer-cup#tab:tabview-7-1437171-tab-1

 

@Andy-Unibet

 

 

 

Hi @dJ_b0rG, 

Thanks for the feedback and you are absolutely right.

The tournament was supposed to run a few weeks earlier, but because we needed to push the UOS, the Belgian Summer Cup was pushed as well. 
We wanted to keep the Summer Cup as lead-up tournament for the UOS and spotted too late the overlap with the BPC (after having pushed the local tournament twice). 

Of course, in the end it was really bad timing and I apologize for the inconvenience for not being able to take part on this one (in case you have been at Blankenberge). 

Some Belgian player who could play it got very lucky with the great overlay....

Looking into Q4, I can already tell today that more local tournaments will follow and the timings will be much better!

Seb

Seb

2 hours ago, GR1ZZL3R said:

 

It's really easy when there's nothing extra to be won for it, and on the wrong site and hardly getting paid for it and...(droning recedes into distance). 

woww, even on Holdem! Congrats on that hand!

Why the opponent hasn't had the nutflush 😄 

2 hours ago, GotKot99 said:

Thanks once again for the absolutely great and generous promo! Thanks @Seb-Unibet first and foremost, and @Stubbe-Unibettoo (and everyone else possible at UB) for this!

And thanks to my fellow Community members too! And good luck to all! See ya at Supermoon!

One (stupid) question: Should we play with the same avatar/name as in these missions or is it up to us to choose?

Up to you to choose, because it is a big one 🙂 

However, it would be beautiful to recognize some community aliases 😄 but your decision!

21 hours ago, ValueHeavy said:

4. GET A STRAIGHT FLUSH AT NLHE OR PLO CASH GAMES (JUST ONE CARD FROM YOUR HOLE CARDS IS NEEDED TO BE USED in Holdem)

PLO is too easy Seb! 

Congrats @ValueHeavy! 

Ticket is on its way!

4 minutes ago, Seb-Unibet said:

That was quick 😄 might have been too easy!
Ticket has been credited to your account now, @GotKot99!
GLGL!

Now, that was a mistake by myself - not checking this thread accordingly. But instead of removing the ticket from your account... I decided to give you a shot on the Supermoon as well... 

That is super generous and I hope you will make the best out of it!

GLGL!

17 hours ago, GotKot99 said:

I also got my    

 

4. GET A STRAIGHT FLUSH AT NLHE OR PLO CASH GAMES (JUST ONE CARD FROM YOUR HOLE CARDS IS NEEDED TO BE USED in Holdem)

Why am I always late; @ValueHeavy seemingly beat me (just my luck, never get straight flushes anyway 🙃).

 

That was quick 😄 might have been too easy!
Ticket has been credited to your account now, @GotKot99!
GLGL!

All tickets credited! There are still two open missions, maybe someone gets lucky with a straight flush on Cash Games or finishing TOP5 of today's Summer Games events.

These are the open missions:

2. FINISH TOP3 TOP5 OF A SUMMER GAMES CHAMPIONSHIP EVENT (€5 and €50 stakes count)

Winner:

4. GET A STRAIGHT FLUSH AT NLHE OR PLO CASH GAMES (JUST ONE CARD FROM YOUR HOLE CARDS IS NEEDED TO BE USED in Holdem)

Winner:

To make it a bit easier, you just need to reach the top5 of today's Summer Game Championship events and PLO is included for the Straight flush mission as well now!

GL!

And congrats to all the winner: @OmNomNom; @Uni-best, @JokerJames95, @100HourChallenge, @Purps, @FeelsBadMan, @comanimal! Fingers crossed that some community members can make it into day2 / on the final table! Keep us updated how you are doing!

17 hours ago, Uni-best said:

5. BE DEALT 3 CARDS OF THE SAME VALUE IN PLO CASH GAMES TWICE (e.g. AAAx)

 

I'ts ok or 101010 twice or JJJ twice?

 

This would have been enough 🙂

Optimistic calls with your hands (you just needed to get dealt these hands :D) - but hey, a €250 Supermoon ticket is coming your way!