Seb-Unibet

I have to jump into this thread… This year, it’s going to be Seb vs Stubbe in the 2nd Bundesliga! ULM VS SCHALKE My favorite team, SSV Ulm 1846, is back! They’ve achieved back-to-back promotions over the last two seasons. Last year, their promotion as a newly team in the 3rd Bundesliga was a huge surprise. Some of you might remember when SSV Ulm 1846 made a thrilling rise from the Regionalliga to the Bundesliga with consecutive promotions—only to drop back down to the Regionalliga afterward. Let's hope history doesn't repeat itself this time around. Next Saturday, I’ll be attending the match: FC Cologne vs SSV Ulm 1846. Ulm had a tough start to the season, but they've bounced back with two wins in a row. They’re the clear underdogs against Cologne, but you never know... Closer to the match, I will share some interesting (crazy and valuable) bets on the match!

Hi @Rupsu, Thanks for forwarding the issue. Indeed, it seems to be an issue with the current leaderboard. We are looking into it and try to get it fixed asap. Seb

Hi @LCW, You are absolutely right. Prizes are handed out immediately after the 20 minutes. If your hand hasnt been finished within the time period, it will count for the next sequence. If you think there was an issue with one hand, can you please share the hand ID with us? Because the setup looks alright and I can tell you that all eligible hands count - and if a hand starts in a first sequence but finishes in another one. It will always counted for the later on. Please let us know if you experienced any issue with a hand and we will check it. Thanks

Hi @Markopolo, Nice hand! I have credited your account with a €10 Cash Game ticket (= 100 BBs) - as stated, players win a 100BBs ticket on the same stake. You only need to see 30 Flops with the ticket to convert it to cash. Good luck!

Hi @Markopolo, Indeed, the Deep Stack Legend table is excluded from the promotion. As we forgot to state it on our TCs, I will reward you a ticket after I have checked the hand history and we will update our promotion page. Thanks for flagging and as said, you will get the ticket shortly Our mistake! Seb

No, I think everything has been said and once more, thanks for the feedback. Have some great Xmas time, @Livertool!

Hi @GothMoth, Sorry to hear that you hadn't spotted the tournament on time... but as said, we wanted to run this added tournament as Mystery freeroll for viewers on the stream + players who had been lucky enough to be online during the evening. Well... Better luck next time. Indeed, the big raffle has had amazing value. Unfortunately, Argentina won - however, there were just 944 players who completed the ARG-mission and we gave away 50 top prizes. This means that the chance of winning was over 5%! If I have learned one thing on this campaign, for the next time, I wont go group-by-group to collect teams but group the teams based on their likelihood of winning the competition. In this case, the chances that a team of the last group will win the competition will be high + there will be even more value for players who completed all missions. Good luck next time and thanks for your feedback! Valid points on the freeroll aspect as well.

I dont blame you, just read my messages carefully. 1. I know that the raffle should have been done on stream, but there had been special circumstances - therefore, we needed to come back with the best solution possible. How many times I have to repeat myself? 2. I don't mind how you communicate with people, but trust me, anyone would call it "whining" the way you did. Still you are whining about it and mentioning that it was the worst execution. Well, it ran as I wanted it to run - I explained my thoughts on the post before. As mentioned, it was a nice, little added tournament to players who are just lucky enough to be online during the stream. This is why any feedback is welcome and believe me, we take any feedback seriously and try to improve as much as possible. I think Unibet is doing pretty great. We can be proud of our poker product which is improved steadily. Especially, because we look at the feedback of players and try to improve our product wherever needed. The same applies for campaigns as well. Well... Better luck next time Over and out.

Once more, I think the solution for the raffle was good considering the circumstances. There can always be some issues that a campaign cant run 100% as planned, especially when it comes to regulations. First of all, you are whining. Just read your messages. Besides that, the freeroll execution was 100% on point - exactly, as I wanted it to be. Just read my message above. There can be different main objectives and I am sorry that you hadn't spotted the tournament on time. Did you also post threads about the mystery freerolls which we ran for some tournament series? That it was unfair because you were not logged in exactly when the "FREE" tournament popped up in the client? By-the-way, I really feel with you that you haven't won this time and I wish you good luck in future!

You can communicate the way you want but sometimes, it might be better to give it a second read and think about how you want to come across... just think about what you want to achieve with your message. Yes, we have had an issue with the raffle, so what? We worked on a solution and I think based on the circumstances it was a good solution. I have the impression that you are just unhappy that you didn't win this time + that you haven't spotted the freeroll on time. Believe me, I had added the twitch stream as part of the raffle because I want to be as much transparent to players as you can be. I agree, that the freeroll could have been communicated in the beginning of the stream, however, once more, it was just something added to players and therefore, I don't mind. In the end, you didn't get the information on time + logged off = bad luck! Better luck next time! We throw in some added tournament and we knew that just a small percentage of raffle-ticket-holders will be able to join it. Players play games with variances - we threw in some added rewards and based on variance (if you got the information on time or not) you got lucky or unlucky! The main objective of this added tournament was not to get as many players as possible but to reward players who are currently watching the stream or have been lucky to be active on site.

Hi @Livertool, Thanks for coming back I think one day, you will get there on how to communicate with people in a more gentle way... Good luck! Back on your points, yes, we had some issues with the raffle. Initially, Monica (previous Unibet ambassador) was planned to do it. However, we lost her as an ambassador due to regulations and we needed to find an ad-hoc solution. Luckily, Emily (riskitforabiscuit) jumped in and could share the post on which we published the winners. Besides that, we decided to go for some ticket giveaways on stream and add an extra freeroll which was not part of the campaign - it was just a nice little Xmas present. Next time we run a raffle, we will use the HexaPro lottery mechanic live on stream for sure! But issues can happen - and I think we found a proper solution this time. Regarding just 220 players showed up, I was surprised - I expected just 120-150 players And I still think you didn't understand it: The freeroll was not part of the campaign, it was a nice little present to players (who completed the Argentinian mission) added for free. All customers who watched the stream or who had been online during the specific time got lucky and found a nice little value. Targets can be different - next time, you might be among the lucky players. But thank you very much for sharing your feedback Keep it up! Seb

Sorry to hear. As said, this was just a Xmas surprise and we wanted to add another special freeroll to all raffle-ticket-holders who are watching the stream / who are online during the time. I know that it feels bad if you hadn't been online to the time, however, it was just something added for free to players

There was no freeroll planned We just throw it in as an added special to have a bit more fun during the stream! Hopefully, you made it?

The Finnish promotion page will be amended within the next hours. I agree there is a mistake and we should have spotted it before going live.

To make clear, yes we are talking about "Poker Points". I will make clear in future to have more detailed information about this one on the promotion pages.