Seb-Unibet

Hi @LCW, You are absolutely right. Prizes are handed out immediately after the 20 minutes. If your hand hasnt been finished within the time period, it will count for the next sequence. If you think there was an issue with one hand, can you please share the hand ID with us? Because the setup looks alright and I can tell you that all eligible hands count - and if a hand starts in a first sequence but finishes in another one. It will always counted for the later on. Please let us know if you experienced any issue with a hand and we will check it. Thanks

Hi @Markopolo, Nice hand! I have credited your account with a €10 Cash Game ticket (= 100 BBs) - as stated, players win a 100BBs ticket on the same stake. You only need to see 30 Flops with the ticket to convert it to cash. Good luck!

Hi @Markopolo, Indeed, the Deep Stack Legend table is excluded from the promotion. As we forgot to state it on our TCs, I will reward you a ticket after I have checked the hand history and we will update our promotion page. Thanks for flagging and as said, you will get the ticket shortly 🙂 Our mistake! Seb

No, I think everything has been said and once more, thanks for the feedback. Have some great Xmas time, @Livertool! 🙂

Hi @GothMoth, Sorry to hear that you hadn't spotted the tournament on time... but as said, we wanted to run this added tournament as Mystery freeroll for viewers on the stream + players who had been lucky enough to be online during the evening. Well... Better luck next time. 😎 Indeed, the big raffle has had amazing value. Unfortunately, Argentina won - however, there were just 944 players who completed the ARG-mission and we gave away 50 top prizes. This means that the chance of winning was over 5%! If I have learned one thing on this campaign, for the next time, I wont go group-by-group to collect teams but group the teams based on their likelihood of winning the competition. In this case, the chances that a team of the last group will win the competition will be high + there will be even more value for players who completed all missions. Good luck next time and thanks for your feedback! Valid points on the freeroll aspect as well.

I dont blame you, just read my messages carefully. 1. I know that the raffle should have been done on stream, but there had been special circumstances - therefore, we needed to come back with the best solution possible. How many times I have to repeat myself? 2. I don't mind how you communicate with people, but trust me, anyone would call it "whining" the way you did. Still you are whining about it and mentioning that it was the worst execution. Well, it ran as I wanted it to run - I explained my thoughts on the post before. As mentioned, it was a nice, little added tournament to players who are just lucky enough to be online during the stream. This is why any feedback is welcome and believe me, we take any feedback seriously and try to improve as much as possible. I think Unibet is doing pretty great. We can be proud of our poker product which is improved steadily. Especially, because we look at the feedback of players and try to improve our product wherever needed. The same applies for campaigns as well. Well... Better luck next time 🙂 Over and out.

Once more, I think the solution for the raffle was good considering the circumstances. There can always be some issues that a campaign cant run 100% as planned, especially when it comes to regulations. First of all, you are whining. Just read your messages. Besides that, the freeroll execution was 100% on point - exactly, as I wanted it to be. Just read my message above. There can be different main objectives and I am sorry that you hadn't spotted the tournament on time. Did you also post threads about the mystery freerolls which we ran for some tournament series? That it was unfair because you were not logged in exactly when the "FREE" tournament popped up in the client? By-the-way, I really feel with you that you haven't won this time and I wish you good luck in future! 🙂

You can communicate the way you want 🙂 but sometimes, it might be better to give it a second read and think about how you want to come across... just think about what you want to achieve with your message. Yes, we have had an issue with the raffle, so what? We worked on a solution and I think based on the circumstances it was a good solution. I have the impression that you are just unhappy that you didn't win this time + that you haven't spotted the freeroll on time. Believe me, I had added the twitch stream as part of the raffle because I want to be as much transparent to players as you can be. I agree, that the freeroll could have been communicated in the beginning of the stream, however, once more, it was just something added to players and therefore, I don't mind. In the end, you didn't get the information on time + logged off = bad luck! Better luck next time! We throw in some added tournament and we knew that just a small percentage of raffle-ticket-holders will be able to join it. Players play games with variances - we threw in some added rewards and based on variance (if you got the information on time or not) you got lucky or unlucky! The main objective of this added tournament was not to get as many players as possible but to reward players who are currently watching the stream or have been lucky to be active on site.

Hi @Livertool, Thanks for coming back 🙂 I think one day, you will get there on how to communicate with people in a more gentle way... Good luck! Back on your points, yes, we had some issues with the raffle. Initially, Monica (previous Unibet ambassador) was planned to do it. However, we lost her as an ambassador due to regulations and we needed to find an ad-hoc solution. Luckily, Emily (riskitforabiscuit) jumped in and could share the post on which we published the winners. Besides that, we decided to go for some ticket giveaways on stream and add an extra freeroll which was not part of the campaign - it was just a nice little Xmas present. Next time we run a raffle, we will use the HexaPro lottery mechanic live on stream for sure! But issues can happen - and I think we found a proper solution this time. Regarding just 220 players showed up, I was surprised - I expected just 120-150 players 🙂 And I still think you didn't understand it: The freeroll was not part of the campaign, it was a nice little present to players (who completed the Argentinian mission) added for free. All customers who watched the stream or who had been online during the specific time got lucky and found a nice little value. Targets can be different - next time, you might be among the lucky players. But thank you very much for sharing your feedback 🙂 Keep it up! Seb

Sorry to hear. As said, this was just a Xmas surprise and we wanted to add another special freeroll to all raffle-ticket-holders who are watching the stream / who are online during the time. I know that it feels bad if you hadn't been online to the time, however, it was just something added for free to players 🙂

There was no freeroll planned 🙂 We just throw it in as an added special to have a bit more fun during the stream! Hopefully, you made it?

The Finnish promotion page will be amended within the next hours. I agree there is a mistake and we should have spotted it before going live.

To make clear, yes we are talking about "Poker Points". I will make clear in future to have more detailed information about this one on the promotion pages.

I hardly disagree on this point. The value is still there just with a 1x turnover. It is a great added prize considering the total amount of players who will make it into the raffle. It is not like a raffle for hundred thousands of players. Your comparison makes no sense. Once more, with the bonus points tickets can be bought which have just a 1x turnover. I didnt expect so much negative feedback on this one tbh. As a (recreational) poker player, I still see some great value here and as a player I would be very happy to have 1k in Bonus points - to play on my favorite game format poker for free and win some cash with it!

We reward over 40k on the Team Collector. So the 40k total value is correct. Besides the 30k raffle, there are many rewards on the group stages including a €5k Team Collector Special tournament and weekly €1k tournaments. I will have a look for the specific markets and it will be amended to mention 40k on all promotion pages.

I think the raffle prizes are really great value for players! If you win bonus points, you can buy tickets on your favorite game format and grind it into cash. From a players perspective, winning €500-€1000 in bonus points should be very attractive and can easily be turned into some cash by grinding HexaPros or MTTs.

DK? Ahhh they qualified.... 🙂 Don't underestimate Tunisia!

Hi @dJ_b0rG, Thanks for the feedback and you are absolutely right. The tournament was supposed to run a few weeks earlier, but because we needed to push the UOS, the Belgian Summer Cup was pushed as well. We wanted to keep the Summer Cup as lead-up tournament for the UOS and spotted too late the overlap with the BPC (after having pushed the local tournament twice). Of course, in the end it was really bad timing and I apologize for the inconvenience for not being able to take part on this one (in case you have been at Blankenberge). Some Belgian player who could play it got very lucky with the great overlay.... Looking into Q4, I can already tell today that more local tournaments will follow and the timings will be much better! Seb Seb

Hi @FaiDeaEmo, Hi @Purps, Hi @100HourChallenge, Thanks for forwarding it. I have noticed it on Friday as well but it was too late to fix it. We will sort it tomorrow and everyone who placed an eligible bet will get a ticket. It is a bad user experience and I want to apologize for it. But you can be sure that this won't happen again for upcoming sport betting freerolls. We will improve the dev-setup, so that this kind of incidents cant be happening again.

You should have received a ticket with your login today. I will check it tomorrow morning. The freeroll will be played tomorrow evening.

1000 Bonus points credited! GL on the grind!

seems this mission was way too easy? 😄 Well done, @jerry! Prize will be credited within the next hour! 🥳

This is why this challenge had a second part with the Chip Race tournament. But I agree with you that players from the Nordics have a bigger chance to complete it. I will amend the mission and remove the Nordics tournament part. I hope one of the community members will reach the FT of the Chip Race tournament on Friday anyways - and then, the challenge will be completed 🙂

New missions for the current week added now - Good luck to all! Week 5 (starting 14th Feb) Be dealt 4 cards of same value in PLO cash game (e.g. ) Reach 150bb starting stack on two Banzai tables, same stake, same time Get into 2 * 100x HexaPro games during the week Reach the final table of the exclusive Chip Race tournament (next Friday) or reach top5 of the Nordics Cup next Saturday. Play 3 hands at blind level 13 in a HexaPro game (250/400). If villain(s) is sitting out - or was sitting out for several minutes - the screenshot does not qualify Be dealt a pocket pair on 3 tables simultaneously (screenshot must be provided, it doesn't have to be the same pocket pair!) 5-HANDED SNG: win 5 in a row (by start time) Lose with pocket Kings to pocket Aces on any Cash Game table twice Knock out the cactus (avatar) from any MTT or win an all-in on Cash Games / HexaPros against this avatar Flop Quads while holding a pocket pair (NLHE cash game only) or flop a straight flush (PLO cash game only) ADDED: Finish top5 of any UOS event (UOS kicks-off this Sunday)

As Stubbe mentioned, and I can promise that there will be at least one betting freeroll every month. We will start in January with a great €2,000 Betting Freeroll - all information will be published by the end of next week (also information on the Betting Freerolls in Feb and March). I will open a thread once the promo page is live 🙂