Andy-Relax

On the main Unibet site you can go into your account > History and few a transaction history. You can also request a game stats reports from CS. We've never had any reports of there being a delay in the crediting of mission rewards after the missions are completed so you'd need to provide some evidence of it happening for us to investigate. CS will be able to tell you if you've got pending free spins and what happened to any previous free spins.

Should be fixed

It's a Unibet site related issue, rather than a poker client issue, affecting certain markets. They're working on it just now.

I knew this would happen! I paid the Jan 2022 Bootcamp LB instead of the Jul 2022 one. The payouts have been reversed and the correct payouts made shortly

Italy is a ringfenced market so you can't play from there.

A non-update that attacks are still ongoing, so the location errors and possible disconnections may still occur.

The tickets are expired now and your BP restored.

Sorted

You'll lose the value of it. The T&Cs are very clear and the description in the lobby for the final is also clear and states you should not register if you already have two seats.

€150. Payouts are incorrect on promo page (we're paying out €1,000 more than we should be). The promo pages will be updated with the correct payouts shortly. Week 1 has just been paid out using the incorrect payouts.

Hi @Dr-Hookman1, the reason you can't unregister from these direct buy-in holding tanks is because when a customer registers, their details are added to a list that goes to the casino ahead of the event. It becomes very easy to lose track of who has registered and unregistered if customers can do that at will so de-registration is disabled. I've manually de-registered you and made the assumption that as you registered the 1B holding tank, you'd like to play 1B, rather than 1A, using the seat you won earlier in the year and ]have made a note of that on our player list. If this is not the case, let me know and I'll move you back to 1A I've deleted your duplicate post in the other thread.

Update 10/07 - Attacks are still ongoing so you are likely to continue to be affected by login and connectivity issues.

Check your graphics card drivers are up to date, it's usually the cause of white screen issues. Windows 7 is no longer supported so if that doesn't resolve you're problem you'll need to use the web client or upgrade your OS.

Only paused tournaments from 06/07 were automatically refunded. You were given 1000 BP at lunchtime

Customers missing a refund from Tournament ID: 30260350 - €5 buy-in €400 Omaha Deep Space have now been credited their buy-in back.

Customers with missing cash game stacks and tournament winnings should now have received them. Let me know if you want something double checked.

We're going to use this thread to post updated regarding the ongoing server issues affecting the poker product. On Wednesday (6th) evening around 18:25 CEST, the ISP that provides connectivity for the poker server started experiencing a degradation in service due to a number of DDOS attacks. This caused connection issues for players and triggered the automatic pause of all running tournaments (MTT/SNG/Hex), the pausing of new Hex/SNG games being generated and the automatic pause of any scheduled MTTs as soon as they started. The ISP put in place measures to defend against the attacks and server stability improved. In order for the tournaments to be restarted, a manual intervention was/is required by the software developers but they were unable to reach the poker server to action this. The decision was made to manually cancel all active tournaments and scheduled tournaments until 09:00 CEST on the Thursday (7th) and SNG/Hexapro game creation remained off for the same period. Cash games were unaffected by the pause and were active overnight. On the morning of the 7th reports started coming in that customers were having issues logging into the poker client with "Unable to identify your location" errors. Unfortunately, these errors are a result of the DDOS mitigation tools the ISP is using to defend against the still ongoing attacks and are resulting in legitimate customer login attempts being blocked. If the ISP disables the the tools, the affects of the DDOS increase and all players get disconnections. If the tools stay on, the login attempts are going to fail for players sporadically. The attacks are ongoing so we have to keep the tools active which unfortunately will cause login issues for some customers for the time being. Most customers are managing to log in after a number of retries and for some, restarting their router to get a new IP (if your ISP assigns them dynamically) can improve your chances of a successful login. There are still small spurts of degradation in connection stability to the poker server so if you do lose connection during your session and believe you require a refund, then please either post in this thread or contact CS and we'll issue compensation as required. 08/07/2022 - We're now also experiencing a delay in winnings from tournaments and buy-outs from cash game tables reaching players accounts. These transactions are being recorded on the poker server, they're just not reaching the Unibet server to put the funds on your account. We're aware of this and working on it. We have a record of everything so you will receive your funds once the issue is resolved. - RESOLVED Update 10/07 (15:00) - Attacks are still ongoing so you are likely to continue to be affected by login and connectivity issues. Apologies for all the inconvenience caused. We'll continue to update this thread as and when we have updates

XP reset every quarter. They reset Apr 1st too.

I posted a response yesterday and yes, it is hard to resolve this problem, which is why it's not resolved. Thank you for your question.

Server is fine. You just need to retry a few times on login just now