Stubbe-Unibet
-
Posts
3,707 -
Joined
-
Last visited
-
Days Won
259
Community Answers
-
Stubbe-Unibet's post in My bonus rewards haven’t been given to me was marked as the answer
Can see you managed to find the chat and get it sorted 🙂
-
-
Stubbe-Unibet's post in Whitelabel Error Page was marked as the answer
We had issues for approx. 2 hours, unfortunately. Measures have been implemented to prevent this from happening again in the future
-
Stubbe-Unibet's post in Problem with account was marked as the answer
Welcome to the community, @srna10! You should have received at least 3 emails about this. As your account currency will no longer exist the 1st of Jan, we have had to close your account and withdraw your funds. Poker tickets, bonuses and BP have all been converted to cash, before the withdrawal was made.
On the 9th of January you will be able to create a new account. I do apologize for the inconvenience!
NB for full details, check your spam folder as I assume the emails ended up there
-
-
Stubbe-Unibet's post in 15 free spins at Gonzos Gold was marked as the answer
Please contact customer support through the live chat. They can probably sort it out for you quite fast. I am not able to help with anything freespin related
-
Stubbe-Unibet's post in Bet: arg-fra world cup final yellow card was marked as the answer
For bets on player performance, player needs to be in the starting 11. Normally, this is very much a good thing for the customer (and would normally have been for you as well, considering how late Acuna came on).
-
Stubbe-Unibet's post in Didn't receive best odds in horse racing was marked as the answer
Please contact customer support again. They're much better equipped for handling this kind of query and it'll just take much longer through here 🙂
-
Stubbe-Unibet's post in Account frozen - documents sendt was marked as the answer
In cases where we see violations of the terms and condition, there is an added waiting time - they go to the back of the queue. There is nothing we can do on here to speed things up. If I were to guess, I would say it could take another week (we received the last document a week ago from what I can see)
-
Stubbe-Unibet's post in Unibet is stealing my money was marked as the answer
Please contact customer support by live chat. If a mistake has been made, it will of course be rectified.
I don't know enough about UFC to be of help here. Assume the bet type included a draw option as well and odds reflected this, but just speculating here.
-
Stubbe-Unibet's post in I did not received my payout was marked as the answer
Welcome to the community, @IamA10! You cashed out the bet and received €1.80 when doing so
-
Stubbe-Unibet's post in Poker Playthrough bonus was marked as the answer
Can't extend this one, sorry. But a new bonus will be added tomorrow 🙂
-
-
Stubbe-Unibet's post in Contacting Unibet was marked as the answer
https://unibet-uk.helpsite.cloud/results?query=chat click the contact us and then choose whatever option you prefer
-
Stubbe-Unibet's post in Mobil internet issue was marked as the answer
For now, there is no solution, but we're of course looking into it. If we let you in, we potentially take the site down.
This situation is of course far from ideal, but I'd rather you please yourself than we turn it into a full on orgy with every customer involved.
-
Stubbe-Unibet's post in King of flips removed a day early? was marked as the answer
Apologies for this. Unfortunately not the first time it happens, as mentioned earlier in the thread. We'll make sure to really stress this in the specs next time:
Flip game to be available in client 24 hours after promo is over
It is unfortunately no easy task to enable the game again, so I've given you bonuspoints instead 🙂
-
Stubbe-Unibet's post in Where can you contact unibet? was marked as the answer
You can send an email to info-hu@unibetsupport.com or contact live support on the chat 🙂
-
Stubbe-Unibet's post in How do I change my avatar picture without creating a new one completely? was marked as the answer
We can help with this as well, so you don't need to wait the 30 days. However, it's only something we offer to do once 🙂
-
Stubbe-Unibet's post in 50E Supermoon ticket was marked as the answer
Revived this one time 🙂 No guarantee that flips will run; use it in regular qualifier instead to avoid expiring ticket
-
Stubbe-Unibet's post in Accidentaly had WAY too high stake was marked as the answer
Welcome to the community, @Roupi! Unfortunately, the above quote summarizes things quite well. It doesn't really matter what you personally would have done. If we compensate you, we'd have to compensate everyone with a similar case.
Unfortunately, not everyone is honest or even try to stick within the rules of the law. Some people try to make a profit finding loopholes; not just in gambling, but in life.
So, I'm sorry this happened to you, but there's nothing I can do 😞
-
Stubbe-Unibet's post in cant download poker app for iphone was marked as the answer
Afraid there is not much you - or we - can do. Apple decide which countries the app is available in (generally ones where we have a local license). Mobile web client still works of course
-
Stubbe-Unibet's post in Photo verification was marked as the answer
Just resize the photo. Pretty much all photo apps have this feature. If you're on desktop, use paint.
-
Stubbe-Unibet's post in Help with verification was marked as the answer
Withdrawal has been paid and account suspended indefinitely. Afraid I can't comment further on it here 🙂
-
Stubbe-Unibet's post in Log in white screen was marked as the answer
The issue where you can't close it, that should now be fixed. The issue where it appears for a brief moment for then to close, that is apparently by design, but they're working on a better design.
-
