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Log in white screen


Livertool
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Go to solution Solved by Stubbe-Unibet,

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Anyone else got this white screen or white box when trying to log in to site? It's been going on for week or two already, both mobile and desktop, not everytime but more offen than not. Refreshing few times helps eventually to get in but annoying.

IMG_20220726_113748.thumb.jpg.d550fabe745b0f452e30112a4286ba15.jpgIMG_20220726_113737.thumb.jpg.1b3eddfa37fb68ef6d2f22ae4b183beb.jpg

To bet or not to bet, that is the question.
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Umm.. nope. Think i haven't got that with a tablet or phone a single time this year, actually 🤔

But i'm using the duckduckgo browser, and because they get automatically deleted and cleared after closing it, accept all the cookies everytime asked when logging in again. (Tried with the link on community page.)

 

Screenshot_20220726-120622_DuckDuckGo.jpg

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1 hour ago, Rushbie said:

and because they get automatically deleted and cleared after closing it, accept all the cookies everytime asked when logging in again.

 

27 minutes ago, Stubbe-Unibet said:

Have your tried deleting all cookies?

Nope but tried few devices and incognito too so i doubt cookies are problem. With opera site works just fine so it must chrome thing then if purps if having issues too?

To bet or not to bet, that is the question.
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Clearing history & cookies on Edge changed nothing.

 

@Stubbe-Unibet

Will try to do that after dinner ( gotta run for that already ). Never recorded anything, but the chrome built-in recorder should work I think. Will DM you the clip if succesfull... 👍

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18 minutes ago, Purps said:

Adding to this that also the poker client shows a similar white rectangle during login. No clue if it's like that for everyone or not 🤔

4 minutes ago, Rushbie said:

Works here alright 👌

Client works fin for me too. It just briefly shows that damn thing and has been doing so for ages already. Just figured it might be related to the issue with the sportsbook login, hence posting that too... 🙂

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Thanks for sending the screen recordings! I've created a case now for it to be looked into. I also have this on all logins (but like with Purps it's gone after a second) on the FI site and I've identified which element it is that's loading on top of the site like this. Hopefully not too complex to fix.

And thanks for reporting it 🙂

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Check the latest poker release notes. Have a look at our poker promotions

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Hi guys!

I have experienced this white box thing too about couple of weeks now with my (notorious 😎) iPad and Safari browser. Just been too lazy to report it, sorry! But now that I hear others having it too, it seems beneficial to inform our mighty team of UB superheroes about the issue! And @Stubbe-Unibet is already flying to rescue us, thanks!

BTW: Refreshing the page hasn’t helped in my case but shutting down the tab and opening Unibet again in a new tab usually does the trick. -> and gone is the annoying white box.

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4 minutes ago, urdeadpre said:

@Stubbe-Unibet can you help with my poker client problem in posts above please?

Afraid not. If your IP is blocked, there's not much to do on your end (other than use a different IP). We're looking into different solutions at the moment.

Check the latest poker release notes. Have a look at our poker promotions

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2 hours ago, GotKot99 said:

Hi guys!

I have experienced this white box thing too about couple of weeks now with my (notorious 😎) iPad and Safari browser. Just been too lazy to report it, sorry! But now that I hear others having it too, it seems beneficial to inform our mighty team of UB superheroes about the issue! And @Stubbe-Unibet is already flying to rescue us, thanks!

BTW: Refreshing the page hasn’t helped in my case but shutting down the tab and opening Unibet again in a new tab usually does the trick. -> and gone is the annoying white box.

The issue where you can't close it, that should now be fixed. The issue where it appears for a brief moment for then to close, that is apparently by design, but they're working on a better design. 

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Check the latest poker release notes. Have a look at our poker promotions

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24 minutes ago, Stubbe-Unibet said:

Afraid not. If your IP is blocked, there's not much to do on your end (other than use a different IP). We're looking into different solutions at the moment.

ok, thanks

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