Jami-Unibet

Hey @eldie57, it's a #1 priority but no date has been set yet. 🙂

I can see this has been handled yesterday. Please let me know if there's something I can do for you. 🙂

Hey @Poro28,

This is the weekly free chip for xxxtreme lightning roulette. It's either waiting for you in Evolution lobby or then it's just stayed active. I can cancel it if you wish? 🙂

E: There has been issues with this bonus (the free chip) and it's being looked into. Some of them are unusable and will be cancelled in batches. 

Hey @nemci! Unfortunately I for some reason am not able to change your language. Could you please be in contact with our CS via Here?

I'll give the team a nudge and see what they say. 🙂

Hey @Greig allan, please do not post any private information on a public Community. Please contact our CS  Here and they will be able to assist you further. 🙂

Hey @MEMPHIS, which device are you using?

Hey @Lucien Declercq, you have an ongoing verification case. You should've received an email regarding this. Please contact our CS if you need further assistance.

Hey @SamuelB07, these bets were placed from your account:

It looks like they match the timeframe and the amounts. If you have not placed these bets please contact our CS for further assistance.

Hey @SarahTooke! I'll escalate the case but in the meanwhile I'll send you a private message with pictures of your current open bets.

Thanks, I'll give the team a nudge and see if we can get an update for you.

Hey @Rayanb50! The latest document request that I can see was made on 21st, have you sent in those documents?

Hey @Richard short! 

To me it looks like the bet you've placed did not meet the criteria of a qualifying bet. 

"- Place a single €10+ bet on football, minimum odds 1/1 (2.00) or greater.

- If you decide to place your €10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00)."

Unfortunately this can not be manually triggered, but it will be done automatically once qualifying bet has been placed.

18 hours ago, fele007 said:

still nothing in my account

I'll check this shortly. 🙂 

Please let me know if someone has not been credited. 🙂

1 hour ago, Whoever said:

guess i need glasses and/or magnifying glass to locate my gift ..

I need to double check this tomorrow. I'm pretty sure everyone was credited and there was one gift unclaimed. But worry you not, if you've claimed one then you shall receive one!

Hey @Devilfiiish, could you link me the promotion this came from? I know we had the promotion earlier but not sure which markets it's continued in. Also does the help center not load at all? Have you cleared your cache and cookies?

I'll take a look at this but just so I'm clear. Did you place a bet with bonus funds from a casino bonus?

3 minutes ago, HardGain said:

claim
?

 

Lets wait for someone who has not been able to claim one yet 🙂 You were the fastest though so if no claims come in you got it!

Psssst... Who will be the fastest? 😉

Gifts credited in 2 hours

Happy New Year everyone! This is sorted tomorrow!

Hey @GR1ZZL3R, indeed was. Looks like there's 3 available in the picture, not sure if that's the counter there where it says "3x available". I'll check this with our SB.

E: meaning the counter changes once it's applied to bet.