Jami-Unibet

Hey @David g! As far as I know BOG only applies to horses. 

"Our Best Odds Guaranteed offer is available daily from 8am on the day of the race on selected UK and Ireland horse racing bets. It applies to single and multiple bets."

Hey @mattyd, the stake should be refunded pretty fast as it's an automatic process. I'll take a look tomorrow and let you know if it hasn't been refunded yet. 🙂

Hey @Zaro111! The best course of action would be to contact our CS via Here as they will be more equipped to help. 🙂

They sent you here from chat @rav148? Could you please send me a PM? 🙂

@rav148please contact our customer support Here, they will be able to assist further. 🙂

@LeonNestestog you can contact them via Here🙂

Hey @Warko, please contact our CS Here and they will be able to assist. 🙂

12 minutes ago, Juney55 said:

So I’m stuck with my chat username? It’s my mums name and she has just passed away and it’s upsetting me to use it 

I'm sorry for your loss. If you're talking about the name here on Community (Juney55), that's something I can change, just let me know what you wish the new username to be.

THIS STILL DOES NOT CLEAR IT UP UNFORTUNATELY, PLEASE BE IN CONTACT WITH OUR CUSTOMER SUPPORT VIA HERE AND THEY WILL BE ABLE TO HELP AND EXPLAIN IT FURTHER. 

IF YOU HAVE HAD AN EXCLUSIVE SPORTSBOOK BONUS, THEN THE AMOUNT WAGERED IN CASINO WILL NOT COUNT AND VICE VERSA. PLEASE CONTACT OUR CUSTOMER SUPPORT AND THEY WILL BE ABLE TO SEE THE BONUS IN QUESTION AND GIVE MORE INFORMATION.

30 minutes ago, gichi said:

there will be more ? i want to play some poker..  i have achieved loyalty 2

Possibly. 🙂

Just now, BrendanMcHugh said:

BONUS PAGE  TOLD ME THAT 6.12 WAS THE AMMOUNT NEEDED TO RELEASE BONUS FUNDS BUT KEPT PLACING ALL MY WINNINGS INTO THE BONUS WALLET NOT THE MAIN WALLET

IT DEPENDS ON THE BONUS, DID YOU TRY TO CONTACT OUR CUSTOMER SUPPORT IN REGARDS OF THIS? DEPENDING ON THE BONUS THE WAGERING REQUIREMENTS MIGHT DIFFER, IF YOU HAVE A SPORTSBOOK BONUS THAT REQUIRES A 10X (for example) TURNOVER THEN THAT BONUS CAN NOT BE WAGERED ON CASINO AND VICE VERSA. 

Hey @Ian davies, could you please contact our CS via Here as they will be more equipped to help with this. 🙂

Also please note that depending on the bonustype the wagering requirements might differ. So if you try to wager some bonuses on casino they will have different wagering requirements than they would on sportsbook. This is all visible in your bonus page.

I STILL DON'T UNDERSTAND WHAT YOU'RE TRYING TO SAY. YOU MADE A DEPOSIT AND GOT FREE SPINS WITH THAT? THEN WON WITH THE SPINS AND THERE WAS A WAGERING REQUIREMENT IN THE WINNINGS? THIS IS A STANDARD PRACTICE AND IS ALSO MENTIONED IN THE BONUS TERMS AND CONDITIONS. 
EDIT: FOR MORE INFORMATION REGARDING BONUSES, PLEASE TAKE A LOOK AT OUR HELP CENTER HERE

Hey, I'm currently not at my work PC so can't do anything. Best would be to contact CS via Here and they will be able to assist further. 🙂

That does not sound quite right @BrendanMcHugh. Have you been in contact with our customer support?

Hey @Juney55! Are we talking Community username or Unibet account? If it's your unibet account, that can not be changed unfortunately. For Community you can just let me know what you wish it to be and I can change it for you. 🙂

You have not sent in the requested documents @Piotr Rudzinski.  Please check the communication sent to you and send the requested documents and we can process the account verification. 

@Caza100You have to contact our CS Here please, they will be able to assist further. 🙂

@Maljay It's been less than 24 hours since the document request was triggered on your account. Lets wait until the docs are processed shall we. 🙂

Hey @Piotr Rudzinski! Please post the same message in English as the Community is English only. Please do not post any private information as this is a public forum. 🙂

It's insane how good Livakovic is!

Thanks! Let me know if there's anything else I can do for you. 🙂 Best of luck! 

16 minutes ago, Savann73 said:

Hi, certainly yes..the 7/1 horse was All In The Hips 2.00 Wolverhampton and the 5/1 horse was Anyharminasking 3.00 Cheltenham. Both settled underneath what they should normally have been so am curious as to the reasoning. Thankyou ! 

The response I got was that the Uniboosts only apply to the win part, not the place. If it is placed, the original (non boosted) odds are paid. Does this make sense? 

Edit: There's more information about Uniboost Here