Jami-Unibet

Hey @Ravi Bhuva, I've passed this on to higher ups, I'll give you an update once I have one. 

Thanks @TennisCorner, I'm looking at the same transaction on our side and it says "Approved". As it is a bank withdrawal it should be processed shortly and then be on it's way to you. Lets give it a few hours and I'll contact the team if the status doesn't change. 

Hey @TennisCorner, I can see you've successfully made a withdrawal, is it safe to assume everything is ok now?

The cases taking longer are outliers and a very very tiny percentage of the cases. 

Hey @jjbarber, from what I can see the latest ones are in "approved" state on our side, does it show something else for you?

Hey, apologies we've had some quite pressing issues today. I'll get back to BAU later today and will follow up on this again.

@Ravi Bhuva I'm trying as we speak, but as I've mentioned elsewhere, all cases are different. Trying my best to get it resolved ASAP. 🙂 

In some cases it does unfortunately take longer. I'll try and get an update for you. 🙂

@Meraman your case is being handled by a different team, they'll update you ASAP. 

3 hours ago, Donsjubi said:

Can this be sorted?

 

This is sorted now, let me know if there's any issues. 🙂

Hey @Ravi Bhuva, a follow up is on my to-do list for today. I'll let you know when I know. 🙂

Hey @jjbarber! This is not due to the verification. They forgot to click the "approve" button so it shows the documents are still being reviewed when in reality it's already done. Also the withdrawals have been approved. I've asked them to sort out the verification part. Let me know if there's any issues! :)

Hey, I'll take a look at this shortly. 🙂 

Hey! Sorry I'm not at my work computer anymore but I was told the account is reinstated. Let me know if there's any issues. 🙂

I can only see the status of it, nothing more. I'll send them a message. 🙂

Hey @SausageDog! Could you give me the coupon ID? From what I can see you've 2 chess bets pending that are for Match 3.

Hey @jjbarber. The case took longer than usually as you've used other than your own personal payment methods which is against our T&Cs. This lead to a different kind of verification and as more documents needed to be requested and verified the "waiting time" also restarted. 

21 hours ago, jjbarber said:

I feel like I'm never going to get my funds paid out and this is all just a scam.

With all this being said, I can confirm the case has been closed and the funds originating from other payment methods have been paid back and should arrive within a few business days. The rest of the funds are on your account and you can withdraw them to your bank account. 

Please note you can only use payment methods that are in your name and are yours personally, if any other methods are used the account will be blocked again. Let me know if there's anything else I can do for you. 🙂

I'll take a look. 🙂

@Ravi Bhuva I'm asking for an update again. Just wanted to let you know this is not forgotten. 

Hey @NorbertN, have you contacted our CS via live chat? You can do so Here.

Hey @Ravi Bhuva, unfortunately I have no update yet. I'll give you one as soon as I have one.