Jami-Unibet

Unfortunately there's no update for me to give. I'll give the team a nudge to see if they can provide one as it's under their responsibility.

Hey, do you have a round ID or can you briefly explain what went wrong?

Hey, as I mentioned in the other thread, I'm on it. 🙂

Hey @EmmaB13, yeah I'll check with the team to see what's up. 

Edit: I'll send you individual responses once I get some. 🙂

I'm passing all of these to our payments. 🙂

Hey @vegard lemona, could you give me an example coupon ID and I can check with the traders? 🙂

I'll take a look shortly. 🙂

Hey @Seanj, apologies for the late reply. I see the blocks have been removed the day of the post. Please let me know if there's something I can assist with. 🙂

Hey @bizarre12, it shows as Failed on our side. Could you please contact our CS Here as they will be more equipped to help. 

We'll just have to let the team review the documents before there will be any updates. :S 

Hey @Swissje! What device are you using? Are you getting an error when trying to log in or?

Hey @ok123, as @Purps mentioned this will have to go through Customer Support. You can use the international chat from the link provided above.

Hey @Boggle87, the Gold Bar Roulette issue is known and being fixed. 

Are you saying you're missing winnings from gamerounds? Do you remember around what time so I can check?

Hey @Phatty! Apologies I've missed the thread, have you been in contact with our CS regarding this?

Send something as proof of ownership of the card, but as @Purps mentioned CS would be your best option. 🙂

I've sent the question to the team. 🙂

Hey, the Casino Club rewards are paid out now. Let me know if you have any questions or have not received it. 🙂

Hey @Bendcorp, which match was this? The current ones I'm checking all have the match centre available.

Hey, the issue has been reported a few times and is being looked into. I'll keep myself in the loop and let you know once I know more.

1 hour ago, Lee B said:

I love how you have gone through so much effort for me and you are all still on here triggered

Not triggered, I still work here.

I work here.

3 hours ago, Lee B said:

 Who are all you people getting triggered in defence of online poker? 

 

Not triggered, we've just had the same topic quite a few times.

3 hours ago, Lee B said:

 Did somebody actually get the odds calculator out? Seriously. 

 

Yes, I can't remember the exact % (with certain suits) without having it out. 

3 hours ago, Lee B said:

To start with you can argue there is no limit to variance.

Correct, you might get AA once a year, you might get it X times in a row. You might play the said X AA "GTO" or solver approved or "correct" every time but end up losing. 

3 hours ago, Lee B said:

Its possible to toss a coin in the air and it can land on tails 20 times in a row.

Absolutely correct. The probability of that happening is around 0.0001% according to google.

3 hours ago, Lee B said:

You cant prove anything is wrong without looking at the coin/software.

Also correct. 

3 hours ago, Lee B said:

It is very easy to manipulate games without anyone being able to prove otherwise

You did not read my last reply. First of all it would not be "very easy", and second it would not be worth it.

3 hours ago, Lee B said:

but when you studied probability and looked at variance and played texas holdem for decades you just know. 

It might be the language barrier here but this sentence is contradicting itself. If you've studied probability and looked at variance you know. It's not "you just know". 

Hey @Johnjd1966! I'm not at my work PC anymore so don't have access to our systems but I'll take a look tomorrow when I start my shift. In general the verifications are really fast but unfortunately some take longer than expected. Is it safe to assume you've already been in contact with our CS regarding this?

I'll entertain this once and only once. 

22 hours ago, Lee B said:

I know all online poker is rigged and i enjoyed winning the firat tournament. 

Incorrect. Not saying there are no rigged sites but saying all online poker is rigged is just incorrect. 

22 hours ago, Lee B said:

Just been bubbled with A high flush losing to straight flush . Then literally bubbled again  with AA to lose to all in kq . Before that i  lost with 5 x KK on the bounce over 3 days.

Even as a sample size it's insignificant.  is 12.40% to win preflop against . Losing with KK 5 times over 3 days the probability will be much higher. 

22 hours ago, Lee B said:

 I have also won with ridiculous outs many times but algorithm honeymoon period lasted just 1 tournament lol 

 

Good that you remember this, our brain tends to only remember the beats with ridiculous outs instead of the wins. "The algorithm" doesn't remember nor care about you. 

1 hour ago, Lee B said:

Ive played millions of hands on ipoker, 888, pokerstars and party poker.

Lovely, then you have surely seen a lot of beats and know how they work.

1 hour ago, Lee B said:

They are all rigged for action. Its a fact that more big hands like AA v KK happen online.

Incorrect like I said before. Why on earth would we risk our licenses (and with that our business) to rig something that is a really minor part of our business? And especially when said minor part provides rake without rigging it. 

1 hour ago, Lee B said:

Rake comes from quicker games which comes from lots of action.

The games are the same speed no matter the cards. I would even argue that the games would be slower if it was rigged with action cards. 

1 hour ago, Lee B said:

 You dont play on 9 sites regular. Thats bullshit. Who does that lol. 

Many poker players do play on multiple sites regularly.

I understand we all get frustrated from time to time especially if we are not running good in poker or anything else but I ask you to not take it out on other players just because you don't agree with their opinions or statements.