Jami-Unibet

Hey all,

Apologies for the delay that occured during the holidays. (And a bit before and after).

Thread is now up to date, please let me know if I missed someone and I'll sort you out. :)

Unfortunately not, if you have not been invited in, it's not for you. :(

Hey @Elvinkoh1 , could you upload the same bill but a better quality picture of it? It's too blurry to actually make out the details from.

Hey @Denis1,

Just confirming that it's all good now, and the ID has been approved. Please let me know if there's something else I can help with and I'll be happy to assist.

:)

Hey again,

I already replied in the other thread regarding verification, all is sorted for now. :) 

Hey @Elvinkoh1 and welcome back! 

Not sure what the community members here consider "new to know" but regarding verification worry you not, all is sorted for now! Enjoy the games!

Hey @Kolarikalle  and welcome to the Community! 

I see there is a new request for the picture of  proof of address and some additional information. You should've received an email from our Customer Support. Please let me know if the email doesn't clear things up and I'll look in to it again. 

Happy holidays!

Hey,

Can confirm that you received 250€ as travel expenses. If you go to your account history you should be able to see where the money is coming from and what the transaction is, in this case something along the lines of "PREMIUM_POKER_DEPOSIT"

Leaving the idea for Stubbes consideration. :)

Got a confirmation now, placing bets is working. Sorry for the inconveniences caused.

Hey @Felix  and welcome to the Community! 

We are experiencing some technical issues right now which are being worked on and will be fixed ASAP. You can try to place a bet again now, should not take more than a few minutes to get fixed.

-ReCorpH

Yup. 

Hello @Bl3ss3dMMA!

Unfortunately at the moment we do not offer 2 factor authentication. This is something that we have discussed and are still discussing within the office and is possibly offered in the future.

We do offer a similar login method for certain markets that use a security token (Or banking details etc) but this is not for everyone.

Hey again @steppek77! 

Glad to hear the process was smooth and painless. This is how it should be when a standard verification is requested. :)

Please let me know if you have any questions and I'll be happy to answer! 

Have a nice day. :)

Hey @steppek77!

I understand that these requests might seem odd but it is due to new verification rules we have put in place. This is to make it safer (and be compliant) for the customers and for us as a company. 

If you'll go to your verification page you'll see that the request changed slightly, but there is still a document we'll need. Unfortunately I can't go too in to detail why exactly the requests are done, but rest assured, you  are not the only one with this request.

Feel free to ask if you have any questions and I'll answer them to the best of my ability!

01010100 01101000 01100001 01110100 00100111 01110011 00100000 01101110 01101111 01110100 00100000 01101000 01101111 01110111 00100000 01101001 01110100 00100000 01110111 01101111 01110010 01101011 01110011 00101110

@RayL,

Hello. I qualify to Rank 12+ tournament please? Can I please have a ticket please?

@Nestabear 10€, and highly possible that it will be doubled tomorrow as it was not won today. I need to confirm it with the big boys. :)

About the rules: The bounty is not given out to a player who did not play with their community alias or similar. There is not too many rules involved in these promotions, but they need to be followed. Obviously mistakes happen as well, but even then the rules must be followed, otherwise exception will lead to exception etc. 

GLHF for everyone remaining, may the cards fall in place for you! 

And out of the high with an unfortunate flop of QA8cc, top pair + flushdraw could not do it vs. AsAsAn's flopped set of eights. :(

Even more unfortunate is that this account did not follow one of the rules for the games:

4. You must play with a poker alias identical or very similar to your community nickname, if you play with a wrong alias you forfeit any potential prize. :speechless:

♥️ ♦️ ♠️ ♣️

That was fast. Out of the smaller one. :( 

Bounty still in play in 10K celebration High! Come and get it people!

Heya people! 

I'll be joining the PLO streets with you today, if you knock me out from the 10K celebration HIGH tournament there's a 10EUR bounty on my head! 

Good luck!

Hey @Zippyyy and welcome to the community! 

I took a look at your account and there is some document requests in place. You can upload these documents via your account and it'll be handled ASAP. :)

Feel free to ask if you have any questions!

Confirmed. The good ol' times.

Alias:                  Created: 

Shall I release it? :P

Hey @GothMoth,

This is pretty exemplary issue-post. You provided as much info as possible and as far as I can see there is no need for further documents. We'll ask if payments deparment asks for something more. :) 

For now only thing we can do is wait. Once again, apologies for the inconveniences caused. :(

Hey @GothMoth,

Thanks for reporting. I've sent this to our payments department and we'll update you as soon as we know more.

Sorry for the inconveniences caused.