Jami-Unibet

Hey @Bogdan89,

Unfortunately it's not. This is the latest information: 

Proof of Address declined - printout. Need Bank Statement, Utility Bill or any government issued letter dated in the last 3 months. Original PDF or received through the post.

Please let me know if you need something more and I'll be happy to assist.

Hello all,

This one confirmed as not collusion. No other signs pointing to foul play but one hand which can be written off as a mistake. :)

Hey @Noah12 and welcome to the Community!

Unfortunately due to regulatory reasons this language change is not possible. We can change it to french but that's it, please let me know if you'd like to switch it to french. 

Hey @CowboyDan and welcome to the Community!

Your account is open and you can use it as normal. 

Please let me know if you need something more and I'll be happy to assist. :)

Hey @Sch1978 and welcome to the Community!

Unfortunately the bet you have made does not qualify to release the freebets. Some of the requirements are as follows:

- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00).
- Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus.
- Once your qualifying £10+ bet is settled you will receive your 4 x£10 free bets.

The good part of this is, that the bonus is still active. So you can make a qualifying bet now which will still release the freebets, just make sure they follow the criteria above. 

Please let me know if you need something more and I'll be happy to assist. :)

Hey @Hellmuth and welcome to the Community!

From what I can see you have 3x 200NOK freebets pending in your account. This is the welcome bonus you chose upon registration. Would you rather have take the casino bonus or?

Let me know if you need something more and I'll be happy to assist. :)

Hey @MuhammadNasir, 

First of all no reason to apologise for writing, that's why the Community is here! What I can say about the case is that it will take longer than just a normal verification, due to 3rd party payment methods. Anyway I've now raised the priority of your case to get it sorted faster, unfortunately I can't give out any timelimes when this might be done. 

Let me know if you need something more and I'll be happy to assist. :)

Thanks @Dennis_  for a detailed report! 

I will take a look at the hand history and accounts and most likely send it to Relax so they can confirm if it is collusion or not. Keep em coming guys, only way we can battle the bad guys! 

Hey @steppek77,

There is a FAQ and a Help Center before Live Chat as that eliminates a lot of questions people would otherwise contact CS for. Providing answers faster and without the hassle of contacting CS is more efficient than just having a chat. Obviously the chat option is still there if the answer is not found via Help Center. 

Also the Community here is a place that will provide answers, by members and staff. 

Thread up to date again.

@StepAsideSon, the files are Excel sheets. 

@Zivermiver, do you want the results for those stakes? 

@ChapInAChair, fixed. Try to use them as soon as possible. :) 

Hey @Hellis and welcome to the Community! 

As @AndreiBN already explained, the bet was voided due to goal scorer being a non-starter. Unfortunately this results in voiding of the bet. 

Let me know if you need something more and I'll be happy to assist. :)

Hey @Nahawand76,

How can I help?

Hey @Napoleon and welcome to the Community!

I've sent this forward and you should be able to place bets shortly. I'll let you know if there's any more issues or changes. 

Please let me know if you need something more and I'll be happy to assist. :)

Hey,

On my end the bonus does say FREE_SPINS_CASH so they are cashspins. I'll pass on the message so we'll write it there accordingly. 

Hey @98878108,

As @AndreiBN mentioned the goal scorer bet was voided due to a non-starter. Dortmund winning part was settled as won. Hope this clears it up.

Let me know if you need something more and I'll be happy to assist. :)

Hey @ChapInAChair, you think you manage until 17.2?

Hey @Bird and welcome to the Community!

I see you were already in touch with our Customer Support. It looks like you did not make the required deposit after opting in on the bonus and that is why the free spins were not activated. It did however activate on the next deposit you made.

Please let me know if you need something more and I'll be happy to assist. :)

Hey @MuhammadNasir,

Unfortunately no updates as of yet. I'll chase this and let you know ASAP. :)

Let me know if you need something more and I'll be happy to assist.

Hey @Belle welcome to the Community!

When you have an active bonus that has wagering requirements, you can see the progress in "Bonuses" tab. Also when wagering is done the money can be withdrawn. 

Let me know if you need something more and I'll be happy to assist. :)

Hey @Kevin3 and welcome to the Community!

We do not charge a fee on your withdrawal. What I'm guessing here is that your bank charges for the transaction and for EUR -> CAD conversion but I can not be sure. I can check with our payments department to be sure, could you in the meanwhile send me a PM with the exact amounts you've received so I can check how much is gone there? 

Hey, 

Doesn't say "cashspin" and I can't find the particular promo in the backoffice. You have a name or something for it? How was it offered?

Hey @claudiuwsss, unfortunately it's not possible in thi case. :( Ray has explained some of the reasons above so I wont go in to detail.

Hey @UpizGaNy,

From what I can see you have been an active user in the past few months, but it's certainly not the case that no bonuses or such have been offered. You have used (Opted in) and completed 26 different offers, including Cash freespins. Most of these are as you said, "Bet X and receive X" but that is still a bonus offer. There is also quite a few exclusive offers, which shows that the tailored system works as it should. 

No. If you have been invited to this tournament, you will know it. The password is not shared nor tickets given.