Guldet Posted October 16, 2022 Share Posted October 16, 2022 I'm seeing a lot of players disconnect and reconnect atm, including myself. (This is not happening on other poker sites or in my regular browser.) I'm assuming there is issues with the servers? Could be a good idea to pause tournaments until this is figured out. Link to comment Share on other sites More sharing options...
Fat-Sunny Posted October 16, 2022 Share Posted October 16, 2022 keep disconnecting all mtts, obvs not effecting all players as ive gone from chip leader to 6th in one mtt blinded out of others without playing a hand, seems a little unfair the tournaments should be paused in situations like this to make it fair on all players 2 Link to comment Share on other sites More sharing options...
Janek Posted October 16, 2022 Share Posted October 16, 2022 Same here. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 16, 2022 Share Posted October 16, 2022 Hey guys. Yes, there's indeed an issue which started about 30 minutes ago (was really bad initially but then improved and shouldn't have too much of an impact right now). The ISP is having some connectivity issues which they're working on fixing. Really sorry about this one! Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
OTTO Posted October 16, 2022 Share Posted October 16, 2022 2 hours ago, Stubbe-Unibet said: Hey guys. Yes, there's indeed an issue which started about 30 minutes ago (was really bad initially but then improved and shouldn't have too much of an impact right now). The ISP is having some connectivity issues which they're working on fixing. Really sorry about this one! We are not buying in with free money and I hope your sorry means getting reimbursed, When you are aware of issues, Tournaments should be cancelled. I watched as a set of 3s got folded, because of Unibet's connection issues, while all other sites I am playing work just fine, is just not right Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 17, 2022 Share Posted October 17, 2022 We'll of course review all compensation requests and issue compensation accordingly - we'd need tournament or hand ID's. Unfortunately, we can't issue automatic compensation in this case and everything will require that manual review. If you play on other sites, you'll know that this kind of issue happens everywhere (only a few weeks ago GG had a much more serious issue). It's obviously not in our interest for issues to ever occur and it's a top priority to make sure they don't. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
cris1285 Posted October 17, 2022 Share Posted October 17, 2022 1 hour ago, Stubbe-Unibet said: We'll of course review all compensation requests and issue compensation accordingly - we'd need tournament or hand ID's. Unfortunately, we can't issue automatic compensation in this case but everything will require that manual review. If you play on other sites, you'll know that this kind of issue happens everywhere (only a few weeks ago GG had a much more serious issue). It's obviously not in our interest for issues to ever occur and it's a top priority to make sure they don't. ID 31559953 UO satty. I couldnt log in, lost some chips, got in, lost some chips, disconnected constantly, so shoved (and lost) at the first OKish hand. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 17, 2022 Share Posted October 17, 2022 11 minutes ago, cris1285 said: ID 31559953 UO satty. I couldnt log in, lost some chips, got in, lost some chips, disconnected constantly, so shoved (and lost) at the first OKish hand. You got it in good; slightly ahead. You had 2383 chips at this point. You lost 400 chips earlier in a hand you weren't disconnected. In total, you lost just 217 chips while disconnected. I'll refund you 25% of the buyin as BP. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 17, 2022 Share Posted October 17, 2022 Should add that I'll bring up the idea of a global refund, but probably not super likely to happen Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
cris1285 Posted October 17, 2022 Share Posted October 17, 2022 50 minutes ago, Stubbe-Unibet said: You got it in good; slightly ahead. You had 2383 chips at this point. You lost 400 chips earlier in a hand you weren't disconnected. In total, you lost just 217 chips while disconnected. I'll refund you 25% of the buyin as BP. Thanks, seems ok. However, A6o is not a hand you shove early in a satellite unless you are a complete donk or you cant rely on the software because of the disconnections what makes you play the do or die game. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 17, 2022 Share Posted October 17, 2022 48 minutes ago, cris1285 said: Thanks, seems ok. However, A6o is not a hand you shove early in a satellite unless you are a complete donk or you cant rely on the software because of the disconnections what makes you play the do or die game. I think you and I both know it's not exactly a rare occurrence in the UO/Live sats, up to and including the €10 level 😉 Thereby not said I disagree with you, but it's not so much about this. It's primarily about not setting a precedent where a disconnect/connection issue means any player can just shove with a decent hand and if he/she lose, the buyin will be refunded. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
marlini2 Posted October 18, 2022 Share Posted October 18, 2022 Is it just me or there is somekind of delay in seeing the flop after today update? I can see faster strentgh of my hand before cards are dealt Link to comment Share on other sites More sharing options...
Xerka23 Posted October 18, 2022 Share Posted October 18, 2022 It is the same for me. It is a little annoying. Link to comment Share on other sites More sharing options...
Turbo_Boy Posted October 18, 2022 Share Posted October 18, 2022 Experiencing little dalay before flop as well Link to comment Share on other sites More sharing options...
marlini2 Posted October 18, 2022 Share Posted October 18, 2022 In that case paging @Stubbe-Unibet 🙂 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 18, 2022 Share Posted October 18, 2022 Thanks for the reports, guys! Looking into it Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
jerry Posted October 18, 2022 Share Posted October 18, 2022 33 minutes ago, Turbo_Boy said: Experiencing little dalay before flop as well Same here. Its little tilting so im not playin now 😜 the greatest trick the devil ever pulled was convincing the world he didn't exist Link to comment Share on other sites More sharing options...
Swissje Posted October 18, 2022 Share Posted October 18, 2022 Hey Unibet. I cannot connect to the software - white screen after click "Yes" for question "Unable to identify your location. Access declined. Retry?" Whats happening again? Frequent thing after every update. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now