Uni-best Posted February 19, 2020 Share Posted February 19, 2020 Hi! @RayLI bet Ciudad de Logroño - Ciudad Encantada match: (Handball: Spain: Liga Asobal) My bet: First half: DrawFirst half result: 16:16 and my bet lost.Liga Asobal Official twitter result: 16-16 https://twitter.com/ASOBAL/status/1229845458727636992/photo/1Flashscore HT result: 16-16Please correct my betting slip.Thank you for help!Best regards, Uni-best Link to comment Share on other sites More sharing options...
Uni-best Posted February 19, 2020 Author Share Posted February 19, 2020 Update:In the official report probably is incorrect, second half time 00:00 the results changed from 15-16 to 16-16https://asobal.es/estadistico/accion_por_accion.php?id_partido=35403702 Link to comment Share on other sites More sharing options...
Uni-best Posted February 19, 2020 Author Share Posted February 19, 2020 Match highlights:Time on video: 1:40https://www.cmmplay.es/en-play/balonmano/resumen-asobal-logrono-liberbank-cuenca-temporada-19-20_vHalf time result: 16-16 Draw, my bet is winner, please correct it.Thanks for help! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 21, 2020 Share Posted February 21, 2020 Hey @Uni-best and thanks for the detailed description! I've forwarded this to our traders, I'll let you know when I know more. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 21, 2020 Share Posted February 21, 2020 Hey @Uni-best,The response is in and I'm afraid I'm bearing bad news. Bet is settled as lost as per official report showing first half 15-16. "We can confirm that the 1st half of the match ended with 15 - 16.Please see the official link below for the match report:https://asobal.es/estadistico/estadistica_ampliada.php?id_partido=35403702And customer bet that it would be a DRAW.Hence, bet has been settled as Lost."Please let me know if I can be of more assistance and I'm happy to help. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Uni-best Posted February 22, 2020 Author Share Posted February 22, 2020 Thanks for reply!Obvious Error in Official match report: https://asobal.es/estadistico/accion_por_accion.php?id_partido=35403702Play-by-Play in Match Report: Second Half Time: 00:00 24 Lazar Kukic (CE) LOG 00:00 GOL DESDE 6M POR 3 16-16Lazar Kukic (24) shot on goal first half: 29:57-58, the goal is valid, Half Time result 16-16.https://twitter.com/ASOBAL/status/1230153206765903872 Please check other sources.All other websites HT results: 16-16Unibet Statistics: https://s5.sir.sportradar.com/unibet/en/6/season/69462/gamecast/18889322https://as.com/masdeporte/2020/02/18/balonmano/1582058666_321948.htmlhttps://www.sofascore.com/hu/cb-ciudad-de-logrono-liberbank-cuenca/pAcsmKjhttp://www.bmciudadencantada.club/index.php/noticias/10-cd-ciudad-encantada/447-hasta-que-duraron-las-fuerzas-logrono-la-rioja-liberbank-cuencahttps://twitter.com/cbmlogrorioja/status/1229845085203902465https://twitter.com/ASOBAL/status/1229845458727636992/photo/1https://twitter.com/BMCdadEncantada/status/1229845254406311939Please watch this match highlights:Thank you for help! Link to comment Share on other sites More sharing options...
RayL Posted February 22, 2020 Share Posted February 22, 2020 Hi @Uni-best, thanks for returning with all this info, it helps allot :), I've contacted our traders again and will chase this down with our Sportsbook as well. Hang in there, we're on it. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
steppek77 Posted February 22, 2020 Share Posted February 22, 2020 What happens with the sportsbook? Nothing at the frontpage of the sportsbook move, not when I click on football, nor "My bets"..Do anyone of you know about this problem, @RayL or @ReCorpH ? Link to comment Share on other sites More sharing options...
Solution RayL Posted February 23, 2020 Solution Share Posted February 23, 2020 Hi @steppek77, are you still experiencing this error or was it something temporary? @Uni-best, I'm having a good feeling about our case, I've sent it to be processed and a refund will be issued soon. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Uni-best Posted February 23, 2020 Author Share Posted February 23, 2020 Hi! Big thanks @RayL.I received the refund. Thanks again! Link to comment Share on other sites More sharing options...
RayL Posted February 23, 2020 Share Posted February 23, 2020 I'm glad we worked it out @Uni-best, big congrats on the winnings. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
NikolasCruz Posted June 5, 2020 Share Posted June 5, 2020 Hello , i have same problem with incorrectly settled bet. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 5, 2020 Share Posted June 5, 2020 Hey @NikolasCruz, I'll pass this on to our traders. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
NikolasCruz Posted June 5, 2020 Share Posted June 5, 2020 Thank you! Link to comment Share on other sites More sharing options...
NikolasCruz Posted June 5, 2020 Share Posted June 5, 2020 Bet is corrected in won.Thanks again Link to comment Share on other sites More sharing options...
JeppeL Posted June 6, 2020 Share Posted June 6, 2020 Apologies for the trouble @NikolasCruz, should it ever happen again please feel free to post here again! Former Community Manager Link to comment Share on other sites More sharing options...
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