Jememe Posted October 18, 2019 Share Posted October 18, 2019 Got 3 Bonus symbols on final countdown on my last 10€.Bonus never started, lasts symbol did not "light up".Tried refreshing and nothing happened.Am I able to play this bonus? I was hyped for my first 10€ bet bonus ever and then this happened.. Link to comment Share on other sites More sharing options...
Jememe Posted October 18, 2019 Author Share Posted October 18, 2019 Also those aces did pay 0 cents so... Link to comment Share on other sites More sharing options...
RayL Posted October 18, 2019 Share Posted October 18, 2019 Hi @Jememe, welcome to the Community :) I see my colleagues have already intercepted your contact and raised this possible issue to our provider this morning, however there is no answer yet. As soon as we know more they will be reaching out to you via e-mail with the answer. Please let us know if there's anything we can do from our end though. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Lukaszubek Posted March 12, 2020 Share Posted March 12, 2020 Hello Jerome I have similar problem with them. My question is how have you been waiting for the answear from provider since that happened. Because I already waiting more 3 days and still nothing Link to comment Share on other sites More sharing options...
Lukaszubek Posted March 12, 2020 Share Posted March 12, 2020 Hello Jerome I have similar problem with them. My question is how have you been waiting for the answear from provider since that happened. Because I already waiting more 3 days and still nothing Link to comment Share on other sites More sharing options...
Livertool Posted March 12, 2020 Share Posted March 12, 2020 I guess it depends on provider and problem but it could take months so don't hold your breath. #beentheredonethat Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 12, 2020 Share Posted March 12, 2020 Hey @Lukaszubek,As @Livertool mentioned, it depends on the supplier. I did check your case and unfortunately there is no update yet. There is also a note that our CS will call you once there is an update. I don't expect it to take too long now.Edit: And just for reference, the case started in this thread was sorted within 6 days. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Lukaszubek Posted March 15, 2020 Share Posted March 15, 2020 Thank you for your answer. One more thing what was the resolve In that mention thread pl3 Link to comment Share on other sites More sharing options...
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