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Edit by Unibet-Official: Adding the poker tournament cancellation policy:

Tournament Cancellation Policy

In the unfortunate event of a multi-table or Sit & Go tournament being cancelled due to a problem in the Unibet poker software these rules will kick in depending on the state of the tournament:

  1. The tournament is canceled before the start:

  • The players will be refunded the tournament buy-in and fee in full including any multi-entries. In case of registration by a ticket, this ticket will be re-credited.
  1. The tournament has started but players are not “in the money yet” (reached the prizes):

  • The remaining players will be refunded their fee including re-buy and add-on fees
  • The player supplied pot is split into two equal pools. The first pool will be distributed equally between all remaining players. The second pool will be distributed between all players in proportion to their chip count.
  • Exception: if the Tournament is a freeroll the added prize pool is divided even if it’s not a player supplied pot
  1. The tournament has started and players are “in the money” (have reached the prizes):

  • The remaining players will be refunded their fee including re-buy and add-on fees
  • If players are not on the final table each player will receive the lowest remaining prize and the rest of the pot is distributed in proportion to their chip count
  • If players are on final table the prize pool will be redistributed according to the ICM (Independent Chip Model) chop, if they are in the money
  • If the tournament paid out non-monetary values (like tickets, free spins or seats), the prize pool will be converted to regular funds and distributed accordingly

In the unfortunate event of a HexaPro tournament being cancelled due to a problem in the Unibet poker software these rules will kick in:

  1. HexaPro tournament cancellation policy:

  • The fee is returned for all remaining players
  • All remaining players receive 10% of the prize pool
  • Remaining prize pool is distributed according to ICM (Independent Chip Model) chop

If cancelled tournament is a bounty tournament then player is given his own bounty value.

We reserve the right to alter cancellation payouts or to alter this policy.

In case of disputes, Unibet management decision will be final.

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We're gonna win on so many levels! We're gonna win, win, win. You're gonna get so tired of winning, you're gonna say: "Mr. President please, we don't wanna win anymore, it's too much!" And I'm gonna say: "I'm sorry, we're gonna keep winning because we're gonna make America great again!"
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@cris1285 wrote:


@TeddyKGB wrote:

yep same here. tables crashed and the money got stuck in the frozen tables. Now also the software doesn't open up. Says "unable to identify your location. Access declined. RETRY?"


You`ll never walk alone... same here. 


U guys got into registration??

Damn

But whatever you were doing, DO NOT FLOOD THE CS!

Customer support. They know. The responsible personnels are on it already.

 

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