Community

Glad to be of service @bot4us ... View more

I've sent you all stats since registered @Ryder101 ... View more

Cheers for the suggestion @TTABKATA    I like the idea. No promises on timeframes yet but I'm prioritizing this idea and the MMA idea for future sports promotion. ... View more

Hi @bot4us, "Best Odds Guaranteed" its from whenever the bet is placed, so it could be night before or anytime time of race day, if we have odds out and you place its best odds. /Ray ... View more

Hi @Hater, welcome to the Community first of all. A browse around here might give you a different perspective over things as these accusations have been raised and addressed before. There's no logical reason to have a rigged site from the position Unibet stands in. In simple terms, we make our profit with the rake players pay, not from your losses. It doesn't really matter if you loose if you win, you loose to other players and win from other players. There is another aspect as well which is that Poker is between the smaller products that we have, it's Casino and Sports that are the popular ones here, knowing that would you really believe that Unibet would risc loosing it's licenses and presence in a market for what amounts to little compared to the potential of our top products? All of this is backed by the regulators and by the 3rd party systems that monitor us ensuring that we have a fair payout. I use "fair" loosely in this context as Poker is not necessarily a game of luck, but the card dealings are randomized is what I'm trying to say. Bad beat I guess is what this could be cataloged as and I hope I'm not out of line with this but a little break from poker might not be the worst idea either in this case. You are obviously not enjoying the game that much anymore. Lastly, the language used in your post breaks a couple of rules we have here so I've edited your post a bit here and there, please give our guidelines a read below, would be appreciated : https://www.unibetcommunity.com/t5/Welcome-how-to-use-the-community/Community-Guidelines/m-p/235042#M654  /Ray ... View more

Sorry for the back and forth @callumth, sent now, please let me know if all is good. ... View more

Hi @Kurkohai, at Unibet we have general limits on all bets - just as all other bookmakers do. These limits are crucial to our business to help us manage liabilities and offer customers the best possible prices. The general limits on the most popular sports are very high and the vast majority of customers will never reach a maximum bet stake alert. If you at some point are faced with hitting a maximum bet stake limit, you always have the option to send the full bet amount requested for manual approval. /Ray ... View more

Stats are sent gang. ... View more

Moved it to "Idea exchange" let's see what we could whip up here. I like the idea @Mattey83, what format do you guys think would work best for a Fighting Competition? Something like an odds hunt where highest winning odds rule or maybe a KO predictor where there is basically a match where you can guess if there will be a KO or not...let's bounce around some ideas and see where it takes us. @psrquack, @Rushbie.  ... View more

Hi @Merenitsu and @psrquack, sorry about the inconvenience guys, I've mailed the guys and they will be in touch regarding this disconnection. ... View more

@MrHalsan wrote: This is a common mistake done lately...Maybe drunk today too? Cause surely this is a footballmatch from Estonia, not Russian cup match!!? 🙈🍺🍺🍺🍺🍺🍺 Thanks for flaging this @MrHalsan,  I've spoken to our Sports expert and he will be passing this thread to our provider for fixing. /Ray ... View more

Hi @Wizard and @cordi, I've given them a month, good luck guys! ... View more

Hi @Matrixtc1, welcome to the Community. The RTP or "Payback ratio" is not set on one activity, meaning that if you as a isolated player play let's say 100 euro, it's not necessarily guaranteed to pay you back 90 euro. It would just be logical and unfair to set a game to work like that. The provider's system is set to pay back 96% (percentages vary from slot to slot) over all of the funds being played from all of the player. Thus there is this luck factor involved in it which this industry is mostly based upon. You can have a look arounf over the impartial external companies that monitor these numbers and make sure that the outcomes are random and fair on the bottom of your homepage.   ... View more

Odds are online guys @Purps, @Acromion, @CharismaMan, @Livertool  ... View more

Hi @Acromion, welcome to the Community and thanks for your interest. I've reached out to our traders regarding your request and will be back hopefully with a confirmation that the odds are online as soon as I have response. /Ray ... View more

Hi @Timothy, welcome to the Community If you have a bet that you believe is wrongly settled, we would be happy to bring it to the attention of our traders to have it double checked. All we would need from you is a Coupon ID that can be found on the bat that you placed. Leave it below and we'll get to work. /Ray ... View more

Hi @Marius1k, welcome to the Community Not sure I understand the question, are you interested in RTP? What percentage of the overall gameplay we pay back to players? /Ray ... View more

Hi @Kristof1, welcome to the Community. Looking at your account I see 3 X 5 euro Free Bets pending which release once you've placed 4 eligible bets however I have a feeling that that is not what you are reffering to.  What I believe the case is here is that you're waiting for the "Multiples Insurance" bet, the one in which if one bet from your coupon looses you get your money back.  The payout of that money is planned to happen today before 6 PM as oer the terms of the promotion, hang tight, it's on it's way /Ray ... View more

@Luc wrote:   @Luc  The live stats showing a wrong score are a pretty rare occurrence, but it does happen from time to time and this is the case here as well I'm afraid. Since the stats are seen as an added feature to the live betting section, we cannot re-settle your bet as the actual corner count of the match is 12 and not 13 as seen in your screenshot. I realize it might sound a bit harsh, but it goes both ways in the way that we do not void winnings bet either on the basis of the live score being incorrect. We always advise players to make sure to follow 3rd party stats providers in order to avoid these errors.  Officially, the rules are described below:   Section B.1.6: Statistics or editorial text published at the Unibet site are to be considered as added information, but Unibet does not acknowledge or accept any liability whatsoever if the information is not correct. At all times it is the Account Holder’s responsibility to be aware about circumstances relating to an event. Section B.5.1: When settling results  [the Operator]  will do its utmost to attain itself to information obtained first hand (during or exactly after the event has been concluded), through TV transmissions, streaming (web-based and through other sources) as well as official sites. Should this information be omitted from first hand viewing and/or official sources and/or there is an obvious Error in the information included in the sources above, the settlement of the bet offer will be based on other public sources.   I've added you a Bonus for the inconvenience but please keep in mind that this is a goodwill gesture from our side, the Community, and it might not be possible if this happens again as mentioned in the terms above as well. /Ray ... View more

@psrquack wrote: @Ray-Unibet wrote: Checked again and just to confirm guys, isn't this what we are looking for? Or did the odds come online after you've checked @psrquack?     Yes, those odds weren't available previously. Thanks for looking after again. All good then thanks for confirming sir. ... View more

Checked again and just to confirm guys, isn't this what we are looking for? Or did the odds come online after you've checked @psrquack?   ... View more

Hi @Luc, welcome to the Community The total number of corners in the game was 12 as per the site I've checked, and under these circumstances the bet is settled correctly as being lost. https://www.flashscore.com/match/hGKF9dKG/#match-statistics;0 @MRnice73, welcome to you as well The live bet you've placed takes into the consideration the current score in the moment you've placed it. The score being 1-0, the outcome of the match would have needed to be 3-1 or 2-0 (2 goals difference) in order for this bet to win with a -0,5 handicap.   ... View more

Hi @Bonjon, welcome to the Community When it comes to Cash Out, it is not guaranteed that the options will be available, although it's rare that it won't apear at all. The availability is influenced by  many reasons like odds changes, number of games on the betslip , what events occurs during a live match ,etc. ) The 'Cash Out' function allows the Account Holder the possibility to redeem a bet, which status has not been settled yet, at its current value. It is available on selected events both in pre-match and live, as well as on both single and multiple bets. Cash Out functionality cannot be used on free bets. Cash Out requests might be subject to the same delay procedure as listed in “Section A, Para 4.5”. Should it happen that during this delay, for whatever reason, either the offer is removed or odds fluctuate, the Cash Out request will not be accepted and the Account Holder will be notified with an on-screen message. Unibet reserves the right to offer such functionality solely at its own discretion and does not acknowledge or accept any liability whatsoever if the Cash Out functionality is not available. Should a Cash Out request be successful, the bet will be settled immediately and any subsequent events which occur in relation with the bet will not be taken into account. In the instance of a cashed out bet having suffered from a technical, pricing or settlement error at any time between the time of original placement and the cash out, Unibet reserves the right rectify such inaccuracy in accordance with “Section A, Para 6.2”. /Ray ... View more

There is an intermediate Unibet system in between them 2 providers which takes care of these tickets, but there's no point in going into details, I get what you're saying, it would be awesome if it would be possible. The current exchange rate in terms of HUF is set at 3500 and is not likely to change any time soon. I'll make sure to pass the info along to the guys in poker to mention the minimal amount to be placed on a bet to be eligible for a Freeroll ticket. You guys are perfectly right in saying that this caused some confusion, which is something that needs fixing. ... View more

Hi @Maggoski, welcome to the Community The odds are now found under "American Football" => "All American Football" tab. However if you are missing any odds on something you'd like to place a bet on we're happy to send a request for you to get them implemented.  /Ray ... View more

@psrquack wrote: It would be awesome implementing a banner to the slip or so with the sentence "Your bet is eligible for the next betting freeroll." or similar. Second option is allowing people exchange their currency to Euro. Because Unibet don't have restriction like in Romania for that I don't see any obstacle allowing that. You're starting to loose me @psrquack  , isn't the whole purpose of that message to let you know when you are eligible for the Betting Freeroll ticket?  Because this is what I am understading from your idea with the pop up message when you place a bet. There's a difference in the Kambi system letting you know based on our internal currency exchange rate when the amount entered equals 10 euro and between when your bet is eligible for the Betting Freeroll. When we talk eligibility we are taking in account the amount you've placed a bet on, and if you've placed a bet before within the perion in which you can receive one freeroll ticket.  In your case though, like you mention, players who have a .com account can exchange their account currency to euro by contacting Customer Service, closing their current account and opening a new one that is based in euros. But yeah, players who play on localy regulated sites that are imposed to use the local currency can't do the same thing.   ... View more

@psrquack, the betting system would need to know if it's the first bet you are placing which is eligible for the betting freeroll and not present that info the second time you place a bet in the same day for example. As once the Betting Freeroll ticket is credited, you're not eligible for another one for a couple of days. This is why the systems would need to communicate, but they don't and won't as it's 2 different providers. ... View more

@psrquack wrote: It would be awesome implementing a banner to the slip or so with the sentence "Your bet is eligible for the next betting freeroll." or similar. Second option is allowing people exchange their currency to Euro. Because Unibet don't have restriction like in Romania for that I don't see any obstacle allowing that. The only reason why this wouldn't work is that the betslip data is coming from Kambi's side and the Betting Freeroll eligibility is stored in Relax's systems and the 2 systems don't communicate, but it's an awesome idea none the less, just don't think it's feasible with the current technical setup. Not without allot of development at least  ... View more

@cris1285, totaly agree with you, the official amount for HUF now is 3500 for access to the Betting Freeroll. I might be wrong with the next sentence, but I can't remember the values changing or the currency map being updated in the 4 years that I've been with Unibet, so I think we're good for a couple of more years with these values. ... View more

Phew, all stats provided guys and I'm real sorry for the delays  Please feel free to roast me on how slow the service by posting jokes. ... View more