Community

Hi @gyepedro, thanks for reporting it and sorry for the inconvenience. @Stubbe-Unibet will be able to have a closer look at this for you, wel would need a poker log though. Can you please have a closer look at the details needed, they are found here and e-mail me with them? I'll be sure to forward them to be checked. /Ray ... View more

Hi @johen, welcome to the Community I see the issue was resolved in the meantime as you have a pending bet, if it does happen again, can you please take a screenshot of the error and the time that it happened? We would gladly take a closer look. /Ray ... View more

@psrquack  Bet on coupon 1876143360 was re settled as a winning bet. The log over 1876132423 does show that you  backed on Total Games - Set 2 for Over 10.5 and not on Over 9.5, so this one wasn't re settled as it was not showing any signs of an error.    ... View more

Odds are online @Krook https://www.unibet.com/betting#filter/tv___novelty/global/game_of_thrones Thanks for requesting them. /Ray ... View more

Sent this one to the provider @Livertool  thanks for the report. ... View more

Sent you another mail @elSiluro ... View more

Hi @Krook, welcome to the Community I'm looking into what can be done to bring odds on GOT back, thanks for reporting checking up on it. Have you seen the first episode of the season? I haven't so no spoilers please /Ray ... View more

Done @fattony ... View more

Hi @Sjk1972, welcome to the Community Just had a word with the creators of this promotion and the list with the winners was provided to the guys that will do the payout. I see in the terms that it's mentioned that payout is to be expected 48 hours from the finish of the promotion, but there's a good chance it will be done today. /Ray ... View more

@CreativeLe, it's exchanged . ... View more

All stats sent guys @elSiluro @Kliedz_Zivju @ApexPredator  @byhosb ... View more

@TriFold , @GR1ZZL3R, @Ivanus, @psrquack, @FunckyFish . Real sorry about that guys, it seems to be a typo, we're working on amending the information as we speak. @TriFold, I've exchanged the hex ticket to an MTT as advertised in error, If anybody else in this thread would like to have it exchanged, let me know below and I'll get it done. Please note that this offer stands to those that received a hexapro ticket while the mission was saying that the reward is an MTT ticket. No exchangers are possible after the information has been corrected in the client.  ... View more

Hi @psrquack, Thanks for reporting it. I've sent the 2 bets mentioned to be checked, hope that the info provided will be enough to find any error if there is one. I'll let you know once I have an answer.  /Ray ... View more

Thanks for the aditional info @flomanzew  I've contacted our devs with these details and we're pending feedback. Just to confirm, you are still unable to load the app right? /Ray ... View more

@WuDu wrote: @Ray-Unibet wrote: Hi @Dr_Yevskij, It's a sensitive subject and I'm not going to assume the intentions of the player that created the alias. In today's climate, I can understand how the word Jihad instantly reminds most people of unfortunate acts of terror, but in it's origin, the word means "struggle" or "effort". Ismet is a name like any other. It's not about Islamic terrorism until we make it about it. https://en.wikipedia.org/wiki/Jihad https://en.wikipedia.org/wiki/Ismet /Ray   So, when is "Adolf" coming off the naughty list? As you know, it's a sensitive subject and I'm not going to assume the intentions of the player that created the alias. In today's climate, I can understand how the word Adolf instantly reminds most people of unfortunate acts of terror, but in it's origin, the word means "noble" or "wolf". Adolf is a name like any other. It's not about Nazi terrorism until we make it about it. https://en.wikipedia.org/wiki/Adolf Wow, I've realy set myself up with this one haven't I @WuDu .  . To be honest, I didn't know that's the case with Adolf, I'll look into it if we can get it back. I'm sure there are hundreds of such examples, I realy don't want to open a can of worms here.  /Ray ... View more

Hi @chunky66, sorry about that once again. We're on it, it might take till tomorrow to exchange though. Thanks for letting know. /Ray ... View more

Hi @nigeng, welcome ot the Community Anything that is under the "In Play" section of your account and respectes the terms (odds requirement etc.) will count towards this Bonus. I've also left the terms and conditions of your account in the spoiler below.   How does it work? 1. First make sure you don’t have an active bonus. 2. Activate this bonus offer. 3. Wager at least £10 in sportsbook live within 60 days after bonus activation. 4. Activate the £5 Money Back Bonus Live on sports in My Account – Active Bonus. 5. Place a live bet on sports of £5 or higher with your own money. 6. We will refund the first live bet after bonus activation up to £5 cash if you don’t win.   Bonus turnover requirements · The £5 Money Back Bonus live bet will be credited to your My Account – Active Bonus once at least £10 is wagered in sportsbook live.   Turnover requirements are: · The product Lottery Betting does not count in towards the wagering requirement. · Only sportsbook live bets which are settled and closed count towards the reward. · Only sports bets with minimum odds of 1.40 count towards the turnover requirements · Only the first live bet on sports after bonus activation will be eligible for a refund of maximum £5. · It is the player’s own responsibility to complete the turnover requirements within 60 days after bonus activation. After 60 days the remaining bonus money will be permanently cancelled along with all pending bets and potential winnings. Important bonus conditions · It’s not permitted to have more than one active bonus at the same time. · When activating a new bonus offer while having an active bonus. The player accepts cancelling the active bonus including its pending bets and potential winnings. · This bonus offers is only available for one account. · Unibet preserves the right to cancel, withdraw or modify this bonus offer at all times. · The product Lottery Betting does not count in towards the wagering requirement. · General terms & conditions apply.   .   ... View more

Hi @Dr_Yevskij, It's a sensitive subject and I'm not going to assume the intentions of the player that created the alias. In today's climate, I can understand how the word Jihad instantly reminds most people of unfortunate acts of terror, but in it's origin, the word means "struggle" or "effort". Ismet is a name like any other. It's not about Islamic terrorism until we make it about it. https://en.wikipedia.org/wiki/Jihad https://en.wikipedia.org/wiki/Ismet /Ray ... View more

Hi @flomanzew, welcome to the Community.   Can you please post a bit more inforamtion about your phone? A screenshot of the "about" tab in your device's settings and the exact make and model should be enough. Based on that we should be able to look into it.   ... View more

Managed to find it @TDW? @Purps here is on spot with the answer  ... View more

Awesome glad to hear that @Ivanus.  ... View more

I already removed the ticks from the players didn't use the aliases yesterday and attend them to the ones that did. One to keep in mind, and I came to realize this lately, is that we have 15.000 + members, When I started removing the ticks I too thought that nobody besides Nestabear used the alias but only had to remove 2 ticks from the top 10 players. Although the players are not actively writing in the Community, they are a member and used the alias correctly none the less. ... View more

Hi @Spooky, the request was indeed sent and noted, it's a good idea as well but I'm not sure this will be implemented any time soon I'm afraid. It's noted though and as soon as it can be implemented in the roadmap, it will be. /Ray ... View more

@Ivanus, tried something in the backend, can you try again please?   ... View more

Odd one Ivanus to say the least. I remember it when @CharismaMan had it and it seems to appear at random.  Did you try to send multiple messages in a very short time interval @Ivanus, anything that could be considered as SPAMing by the system? Ill try and look into it with our providers. Tested it again and it works from my side, which makes it even more odd. /Ray ... View more

Allrighty boss @Jeppe-Unibet  Am on it.   ... View more