Community

Hi @RichardC, welcome to the Community I've sent an odds request for our traders and will let you know as soon as I have an answer. Good luck if you decide to place a bet on it. /Ray ... View more

Hi @Kamon, the request is sent, I'll get back to you as soon as I have an answer. /Ray ... View more

Hi @Joe2, welcome to the Community We've double checked and the odds are set to go live tomorrow morning. Good luck if you do decide to place a bet. /Ray ... View more

@JackTorrance, quick update, the odds requested shall be up onsite closer to the end of the week ... View more

Hi @Jopsky , the over/under odds appear if you select the preffered match and click the "Full Time" tab. If it's not there, it means that it's not offered by our traders, but then we can send an odds request for you and get them implemented. This goes for any type of odds that are not offered by the way, just a good thing to know. Let us know fi you need more info on this.     ... View more

Hi @Omarwins05, the reason that your withdrawal was declined is because the bank seems to reject it. I can see that the method is active in your account to withdrawal with the same card that you deposited with, and on our side there's no impediment as your account is verified as well. I would advise you contact them and double check on the reason they are declining. Please let us know regarding their answer. /Ray ... View more

Hi @theMachine, I believe Patrik Antonius has only starred in a commercial for Unibet Poker France. There is no concrete information on him joining at the moment. ... View more

Indeed I know what you mean, it is a confusing bug that one as ionut is not sorted under the "I". There is a known existing bug that we're working to solve at the moment. It manifests when a player registers to a tournament and then decides to change the alias. What happens is that the initial alias is the one displayed in the leaderboard but the new alias is the one displayed at the tables. I believe this is the case here as well. /Ray ... View more

Hi @centavra, I had a look at the tournament and ionut1986 finished on position 366 so he was indeed in the leaderboard. /Ray ... View more

Heya @JackTorrance I've sent t he request, I'll get back to you as always. /Ray ... View more

Sent @yoevenblazebro. ... View more

@vixere, the qualifiers go as it follows: - Seat only 4 Sep -Package 8 Sep Let me know if you need any more info /Ray ... View more

@JackTorrance ,thanks for your interest, odds on Dana White's contender will go live on Tuesday. /Ray ... View more

Looking into it @vixere, will get back to you as soon as I get an answer. /Ray ... View more

Hi @mugmaster200, sorry for the inconvenience, we've had some issues last night with poker with players being disconnected or being unable to log in. Check out the thread below if you have a refund request. The guys are on it https://www.unibetcommunity.com/t5/Poker-Help/August-16th-late-night-crash-put-your-refund-claims-here/td-p/266275/page/3 ... View more

Hi @Sinisaeu, welcome to the Community In a tennis match if the abandon happened before the first set finished is the case in which we would settle as mentioned in your post. The rules that apply are under section B/28.2: "2) “Match” bet offers are based on the general principle of tournament progress or tournament win, depending on which phase of the competition the match refers to. The player/team progressing to the next round or winning the tournament is to be considered as the winner of the bet regardless of match duration, withdrawals, disqualifications, etc. These bets require at least one set to be completed for bets to stand." Do let us know if that's not the case or if you have additional questions though. /Ray ... View more

Hi @BluffMeista, thanks for posting   We could have a closer look at this for you if you'd like us to, all we need is a bit more info which is broadly explained in the link below.  https://www.unibetcommunity.com/t5/General-Poker/Poker-Bug-Report-How-to/m-p/134662. Have a look, drop us an e-mail and we'll jump on it   /Ray  ... View more

Hi @Minderhout123 welcome to the Community. In cases in which is known that a match or an event has been postponed by more than 36 / 72 hours from the official start time, the bets are voided. Now in this case that you have a combination, the stake does not return since other matched might still be played, but the one selection that is affected is given the odds of 1/voided and the rest stand. Which is why you see your odds lower, basically there is one selection less on your coupon. /Ray ... View more

Hi @Danilo_p8, sorry for keeping you waiting. I see the bet was settled after all in the meantime. Good luck with the new bet ... View more

Hi @cris1285, sorry to be the bearer of bad news guys but we stopped transfers altogether recently. ... View more

Hmmm @triceraatopp, we can feature it, sure. Another option would be asking @DaVitsche to maybe change his name to something simpler ?  ... View more

Hi @VB, welcome to the Community I'm afraid that goals, cards or any other odd that you've placet a bet on "Regular time" and it happens on OT do not count unless the bet you place specifically states that it includes overtime. The terms below should cover it, sorry for the inconvenience. B.1.1 " 1) Unless listed either in conjunction with the bet offer, or else in the Sport Specific rules, all bets should be considered valid for the result at the end of the "Regular Time" or "Full Time" only. "Regular Time" or "Full time" is defined as interpreted by the official rules published by the respective governing association. For example, in football, full time is stipulated to be 90 minutes including injury time, and in ice hockey it is stipulated as the 3 x 20 minute periods. Should the governing association decide to stipulate, before the start of the event, that the said event is to be played over a different duration, this will be treated as being the official rules for the event (for example, Under 17 football played with 2 x 40 minutes). Nonetheless, such occurrence is limited to the "regular" playing time and does not include any prolongation such as extra time or overtime, unless explicitly stated." /Ray ... View more

Quick update @JackTorrance ,  unfortunately due to weight misses and uncertainty around the main card we will not be offering odds on this event at this time. We will be offering odds on their next big event with MMA bouts on October 13th. /Ray ... View more

Hi @JackTorrance, I've sent the request to be reviewed and implemented by our traders, thanks for the interest . I'll get back to you as soon as I have an answer. /Ray ... View more

@Linn, Looks like currently the match is suspended due to rain and no player was disqualified based on our trader's sources, hence, bet cannot be settled, since match is not yet finished. Rule C.28.1 applies in this case in which: "All bets will remain valid as far as the match/offer is played within the tournament framework regardless of any changes (either before or during the match), in conditions (indoor/outdoor) and/or surface types, unless other arrangements have been agreed." https://www.flashscore.com/match/MFKnrUwd/#match-summary /Ray ... View more

Thanks for the coupon ID @Linn, I've sent your bet to be checked and settled by our traders. Apologies for the delay, I'll keep my eyes on it tonight and update you as soon as I have an answer. /Ray ... View more

Quick update @JackTorrance, I've received confirmation that the odds should be online this afternoon. Good luck if you do decide to place a bet . ... View more

Hi @Linn, welcome to the Community We can send your bet to be checked and settled by our traders, all we would need to do so is the Coupon ID of the bet in question. Leave it in a comment below and we'll gladly look into it. /Ray ... View more

Hi @JackTorrance, welcome to the Community Thanks for your interest, I've sent a request now, I'll keep my eyes on it and confirm once it's up. /Ray ... View more

Hi @Black, I believe the terms below apply in this case and s orry to be the bearer of bad news but considering the terms above, the bet is indeed settled correctly as lost. "Unless listed either in conjunction with the bet offer, or else in the Sport Specific rules, all bets should be considered valid for the result at the end of the "Regular Time" or "Full Time" only. "Regular Time" or "Full time" is defined as interpreted by the official rules published by the respective governing association. For example, in football, full time is stipulated to be 90 minutes including injury time, and in ice hockey it is stipulated as the 3 x 20 minute periods. Should the governing association decide to stipulate, before the start of the event, that the said event is to be played over a different duration, this will be treated as being the official rules for the event (for example, Under 17 football played with 2 x 40 minutes). Nonetheless, such occurrence is limited to the "regular" playing time and does not include any prolongation such as extra time or overtime, unless explicitly stated." We realize that this is not the most ideal situation for a player that placed a bet on a match which ends up being shorter than the initial 2 X 45 minute duration, which is why we always advise following the official websites or alternative sources like https://www.flashscore.com or https://www.sofascore.com.  /Ray ... View more