Community

Hi @Polenta71, welcome to the Community Apologies for the late reply on my end, I've double-checked the bet and it seems that is was settled in the meantime. Sorry to keep you waiting with it. Thanks for the intervention @Pesek. /Ray ... View more

@mastah4, what timeframe would you like these to be? @Discoteque, sent you an e-mail with the requested data ... View more

@theMachine wrote: theMachine HAS A 1 x €50 UNIBET OPEN TICKET: CAN THIS BE EXCHANGED FOR 2 X €25 UNIBET OPEN TICKETS? THE TIMINGS OF THAT SATELLITE TREE BETTER SUITS theMachine SCHEDULE @theMachine  01000111 01110010 01100101 01100101 01110100 01101001 01101110 01100111 01110011 00100000 00111010 00101001 00101100 00100000 01001001 00100111 01101101 00100000 01100001 01100110 01110010 01100001 01101001 01100100 00100000 01110100 01101000 01100001 01110100 00100000 01110100 01101000 01101001 01110011 00100000 01100011 01101111 01101110 01110110 01100101 01110010 01110011 01101001 01101111 01101110 00100000 01110111 01101001 01101100 01101100 00100000 01101110 01101111 01110100 00100000 01100010 01100101 00100000 01110000 01101111 01110011 01110011 01101001 01100010 01101100 01100101 00100000 01100001 01110011 00100000 01101001 01110100 00100111 01110011 00100000 01101110 01101111 01110100 00100000 01100001 00100000 01110011 01100101 01110010 01110110 01101001 01100011 01100101 00100000 01110100 01101000 01100001 01110100 00100000 01110111 01100001 01110011 00100000 01101111 01100110 01100110 01100101 01110010 01100101 01100100 00100000 01100101 01110110 01100101 00100000 01110111 01101000 01100101 01101110 00100000 01110111 01100101 00100000 01110111 01100101 01110010 01100101 00100000 01100100 01101111 01101001 01101110 01100111 00100000 01110100 01101000 01100101 01110011 01100101 00100000 01101101 01100001 01101110 01110101 01100001 01101100 01101100 01111001 00101100 00100000 01100010 01110101 01110100 00100000 01001001 00100000 01100011 01100001 01101110 00100000 01101111 01100110 01100110 01100101 01110010 00100000 01110100 01101111 00100000 01100101 01111000 01110100 01100101 01101110 01100100 00100000 01111001 01101111 01110101 00100000 01110100 01101000 01100101 00100000 01110100 01101001 01100011 01101011 01100101 01110100 00100000 01110100 01101111 00100000 01100001 00100000 01110100 01101001 01101101 01100101 00100000 01110100 01101000 01100001 01110100 00100000 01110111 01101111 01110101 01101100 01100100 00100000 01100010 01100101 00100000 01101101 01101111 01110010 01100101 00100000 01110011 01110101 01101001 01110100 01100001 01100010 01101100 01100101 00101110 00100000 01010111 01101111 01110101 01101100 01100100 00100000 01110100 01101000 01100001 01110100 00100000 01100010 01100101 00100000 01101111 01101011 00111111 00001010     ... View more

Hi @Slippen, welcome to the Community Apologies for the confusion first of all, I see a note from our traders on the bet that there was a mistake on the odds at the time that the bet was placed and in these cases I'm afraid that the bets get voided as per our terms and conditions. This happens in cases in which the bet wouldn't have been possible at that time but the odds did make it online out of an error. Sorry for the confusion none the less, it's a rare occurrence. /Ray ... View more

@Bladerunner, keeping in mind my last reply in this thread, and the fact that Cashout is not a guaranteed option, neither are odds through the entirety of a match (although we strive to have them online whenever possible), I don't know how you can claim that this settlement is not fair when you were clearly informed that at the time you placed the bet there were no technical issues, thus the bet shall stand.  Yes, it is true that whenever bets are placed in time of technical issues and the bets shouldn't have been possible in the first place, they get voided. But this is obviously not the case here. /Ray ... View more

You the man @ ReCorpH ... View more

Added the Free Bet @justkoko, responded to you PM as well ... View more

Thanks for your patience @successlaw, always a pleasure to help out. ... View more

Hi @Guy1, welcome to the Community Based on the info I've found the bet seems to be settled correctly as Popko won that point. https://www.flashscore.com/match/vXMMDb8l/#point-by-point;1 /Ray ... View more

What a headscratcher @successlaw , sorry for the back and forth sir. I've added you the Free Bet. ... View more

It was added on the 2nd of January @successlaw from what I can see. It's the one featured in your OP. Have a look and let me know if I'm missing something. ... View more

Yeaaaaah, let''s have a guessing competition. I'm offering a 10 euro free bet to the one that guesses right. In case of multiple winners, I'll raffle one. ... View more

Pretty sure you know the guy not going to spoil the surprise though. ... View more

Hi @dydywen, there are a good couple of tournaments in the schedule today, have a look below:   ... View more

@DoktorAvalanche  one mod for the time being, and he'll be introducing himself soon ... View more

Hi @successlaw, sorry for the back and forth first of all. I personally don't have access to this promotion's statistics so I relied on info provided by colleagues which was obviously wrong. I've added you the freebet, apologies again ... View more

Hi @stieglitz9, the ones added to your account seem to have been canceled from your end somehow. There is a pop up message which prompts players to either Accept or Decline the offer, and decline was clicked on your end based on what I see in our back offices. Anyway's, we've added you a separate set in the same value which is now in your "Bonus offers". The ones added now will be on Starburst in the Casino section. /Ray ... View more

Hi @magnus1900, welcome to the Community I believe this is not an issue anymore as I see that your name and date of birth were fixed on the account, right? Please let me know if there's still something we could do. /Ray ... View more

Hi @successlaw On 01.02.2020 you answered incorrect ="Swansea City - Charlton Athletic" -> both teams to score -> Yes, hence there is no 3 day streak I'm afraid. ... View more

Hi @Mats123, got a quick update for you, I'm afraid that this market won't be available this year anymore. It was up for a while as our traders advised but due to a very small demand over this market it won't be making it back in the offering. /Ray ... View more

Hi @Mats123, welcome to the Community I've sent a request to our traders to check if the odds are scheduled to go live any time soon. I'll let you know as soon as there's an answer. /Ray ... View more

Test ... View more

@RaulonY wrote: Hi guys, First of all, i wish you all a happy new year!!! I have a request to the mods, I have a Double Trouble ticket that will expire soon, but I can't play the tournament this evening being the new year's eve. Can you guys please extend it for me? Thanks a lot!!! Done ... View more

Hi @swooon, we don't give out internal information regarding these kinds of investigation due to the risk of breaking GDPR laws so I'm afraid I won't be able to provide you with the necessary info. But in case of collusion, we of course return the funds to all affected players. Thank you for the report! /Ray ... View more

@Pele wrote: Hi in this bet you see 15 headcoaches and one not (Nicky Hayen ) from Sint Truiden . What if he is the next one that have to leave  ? Does the bet get cancelled or do i loose him because i did a bet on another one. Because of the temporary nature of Nicky Hayen's position as interim coach of STVV he was not listed in the outright. If STVV decides to keep him on permanently he will be listed as a bettable outcome in the offer. ... View more

Hi @Pele, thanks for reaching out to us, I've contacted our traders regarding your request and will let you know as soon as we have an answer for you. /Ray ... View more

Hi @simon2109, the free bet seems to be added to your account and is ready to use. Let us know if this is still an issue on your side. /Ray ... View more

Hi @Bit2018, I can't seem to find anything that might impede you from playing poker, what exactly is the issue? Are you getting any error s when trying to open the client or the browser version? Some screenshots would be appreciated as well. /Ray ... View more

Cheers for confirming it's fixed @Livertool, was honestly scratching my head over this as it runs on a system that I don't have access or any training on + guys tend to be on holidays these days ergo not the easiest to solve quickly. /Ray ... View more

Hard work pays off @GR1ZZL3R , the crew has never been more dynamic.  Tickets are extended ... View more