Community

@GR1ZZL3R , I should learn to keep my big fat mouth shut sometimes. ... View more

@GR1ZZL3R, I am ashamed to say so but I had to google Jennifer Tilly and Phil Laak  ... View more

Hi @Charl_xoxox Welcome to the Community. Don't let these guys intimidate you, let me know if you don't like anybody and I can ban them . /Ray ... View more

Love the idea man is she a community member? If not, sign her up, I'd love to see a conjugal Poker debate sometime  ... View more

@XY. So the "Live Prize Draw" is a bit of a mistake on our side in formulating this as it turns out. It should be "In play prize draw" meaning that players need to place a "live" or "In Play bet" and we'll make the draw from that. I know, a bit confusing indeed. The Draw happens in our systems after and the players that won are contacted personally by our outreach team with the specifics. Hope this makes more sense now. /Ray ... View more

Hi @daryl2510, welcome to the Community.  I'm scratching my head a bit over this, firstly because this Flash to HTML5 change happened in 2017. But afair enough, if that is the case and you weren't compensated then we are more than happy to do it now. But I have checked the site you are playing on never ran HTML5, it's still on Flash. Furthermore, you need to trigger the Bonus Rounds 15 times in order to unlock the 4th and final caracter, tor 3 as mentioned. I would need a clarification to this in order to be able to bring it to the attention of the Casino Developers, also, the rules of the game and the descriptions are found here. https://help2.gameassists.uk/flare/HelpFiles/Flash/en/default_Left.htm#CSHID=1858|StartTopic=Content%2FSlots%2FBonus%2FImmortal_Romance%2FImmortal_Romance_About.htm|SkinName=0000_CasinoHelpSkin /Ray ... View more

@kvae, the promotion we are speaking about is the one in the link below. And indeed, it is 5 eur, but it's a 5 eur Free Bet that was credited yesterday. This is the promotion that you opted in your account. https://fr.unibet.be/promotions/sportsbook-promotions/international-football-calendar/week-8 ... View more

That's interesting to say the least @kvae, do you maybe have a link to that promotion that you are missing 10 eur cashback from? I'd like to look into it if possible, wouldn't like to leave "loose ends". /Ray ... View more

Roger that @XY, I've inquired about the prize draw Will let you know most probably tomorrow lunchtimeish. /Ray ... View more

@AndreiBN Loving it man Best of luck with it and there's no question that you will ace it and go over in my opinion. /RayRay ... View more

Hi @JuanDaOne, we can make sure that the odds will be online by making an odds request. I see the tournament kicks off on Monday, I've sent an odds request to make sure they will be implemented, they seem pretty famous, there is a big chance they will be included anyways Update: @JuanDaOne We received confirmation that the odds will indeed be available Good luck with the bets! /Ray ... View more

@kvae, I had another look and indeed you are missing a free bet, it's added now. Sorry for the back and forth, thanks for letting us know. /Ray ... View more

I re started the whole investigation and asked to look into it on a deeper development level @Marekss, as mentioned above, on our side everything looks fine and when the bet got accepted, your settings were indeed "Accept higher odds". Anyways, I'll shake the tree and let you know once I have an answer from them ... View more

I'd need to ask for a clarification on what's the exact question @XY. I'm afraid I don't understand. ... View more

Hi guys, indeed the Poker provider has been briefed about the issue and are curently on a hotfix to solve this issue. I've inquired about an estimate timeframe regarding this. Thank you guys for your patience and I sincerely apologize for the inconvenience. /Ray ... View more

@Rushbie, We have been advised that deleting the "Assets" folder, and after uninstalling and re installing the client should solve it. /Ray ... View more

I have been advised that this is somewhat out of the normal offering and indeed, the timeframe was a bit tight as well. Whatever your request might me, I'll be more than happy to forward it and get it done, however sometimes it does get declined for one reason or another. Anyways, the more time we have to get a request done the better, at least 24 to 48 hours is ideal, but take @WuDu for example, he requested odds for the German election like 3 months ago and we got it done yesterday It all depends on the stats we can find online, how clear an outcome might be, the time we have etc. /Ray ... View more

Hi @kvae, I can see the Free Bet on your account and it's active. You can use it by selecting a match that you would like to bet on and on the Betslip just select Free Bet instead of inputing an cash amount. You can also see it in your account in : "Account > Bonuses > Free bets and Profit boosts". Let us know if you are still not able to access it, deleting Cookies and Cache might help in this case. Thanks for tagging @PokerC99  /Ray ... View more

Hi @wwaanneess, I've notified the guys over at poker about your request, myself or Patric will get back to you about it once it's done. /Ray ... View more

Hi @FuzzyDunlop, welcome to the Community. Your request has been sent to the guys responsible for the exchanges. I'll let you know here in this thread once the confirmation is received. /Ray ... View more

@Uv As an estimate, this works. However we can't pin it as a top payout. Indeed there is allot of luck involved in it, but I've seen bigger multipliers than X1000. @Messwithme for example won a UO package here with us in the Community with a over X3400 multiplier. Have a look here: https://www.unibetcommunity.com/t5/Community-Promotions/Big-Win-Casino-Tournament-Grand-prize-2000-Unibet-Open-package/m-p/145038. ... View more

Done @NeriPoker ... View more

Odds are requested @XY. @XY, It's a negative for this request I'm afraid. We won't be able to provide you with odds for this one. ... View more

Prizes are credited guys @startelver@GR1ZZL3R@YlarP@Nestabear@triceraatopp  ... View more

They are received @S9999, thanks for providing them They are forwarded to the developers with the request to review the refund as well. I'll get back to you as soon as I have word from them.  /Ray ... View more

Here ya go @penguin50 ... View more

@Hash, thanks for the details provided. I've deleted the poker log from the comments as it might contain information that is not necesarely public, and more related to your own personal account and profile. The log and all the info above has been forwarded to our provider for reviewing, stay tuned for the resolution here. /Ray ... View more

Indeedly @Marekss, not saying that you are wrong in any way. Let us know if it happens again ... View more

Hi @Hash, thanks for the info above and welcome to the Community. We would need some additional info in order to forward this to our developers. All the necesarry info is found here. I'll be able to tell you more about what happened based on that info. Let me know once that is sent to contact@unibetcommunity.com. Last but not least, appologies for the inconvenience.  /Ray ... View more

Just received the log from Kambi @Marekss, your current settings are exactly how you describe them "Ask for approval". however it's logged that the change from "Accept higher" to "Ask for approval" was made 2018-09-29 02:19:28. It should all be fine, but do let us know if this becomes an issue. ... View more