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Ray-Unibet

Indeed I can add them to "The Invisible Man" @XY

Ray-Unibet

Hi @prepa222, I had a look at the whole conversation history dating back till December that you had with Customer Service and couldn't find anything regarding what you mention above, if you do remember when you were given that info, let me know and I'd be happy to have a look at it. I'm actually curious. Furthermore, could you link us to the investigations that the European commission is investigating Unibet over? Just leave a link below in your next comment. /Ray

Ray-Unibet

Hi @tara771 and @Nat_poker18 Stats are provided via e-mail.

Ray-Unibet

@wwaanneess no updates yet, but I'll "shake the tree again" and see what falls out

Ray-Unibet

Hi @RX7_Dagonet, sorry for the hassle to say the least. Can I please have the ID's of those 2 bets over 10 euro? I'd like to take a closer look at what's causing this and add the tickets tomorrow of course. /Ray

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Congrats @AndreiBN

Ray-Unibet

Hi @PaulDaPole Congrats on the package first of all. Did you manage to participate?

Ray-Unibet

Thanks for getting back to us with a confirmation that the bet was re settled @Dag and as always, thanks for the tag @psrquack. If there is anything you would still like us to have a look at, leave the coupon ID below or a screenshot of the bet below and we'll get to work. /Ray

Ray-Unibet

Hi @Spaanheden, welcome to the Community. I'm afraid the Cash Out option is not guaranteed to always be active on the betslip , for multiple reasons like odds changes, number of games on the betslip , what events occurs during a live match ,etc.So there are times when cash out will just be gone and not reappear, especially when it's in a multi events betslip. /Ray

Ray-Unibet

Hi @slotking74, I see you managed to find the Free Spins and played them in the meantime. Good luck and welcome to the community.

Ray-Unibet

Just to confirm, the bet was indeed voided after 72 hours of the original start time.

Ray-Unibet

Heya @MetalWolf. Indeed the reason it doesn't load is because the casino self exclusion, slots being part of that section. We added a Bingo ticket instead .

Ray-Unibet

Hi @stfcphillips, welcome to the Community Generally speaking, bets are voided within 36 to 72 hours of the initial start time, I've sent a notification to the Sportsbook to see if this is possible sooner though in this case. I'll let you know below as soon as an answer is received. /Ray

Ray-Unibet

Player's party would look something like this @WuDu, khm khm, movie refference for @GR1ZZL3R.

Ray-Unibet

Hi @RegisLT, from our end the user interface looks as seen below: Personally I didn't hear anything regarding any changes that might affect Lithuania so it's safe to assume that at the moment we adon't really need to worry about such changes. If you do receive an error when trying to deposit, could you share it with us so we can have a closer look? /Ray

Ray-Unibet

Hi @anyone, I've inguired about this to see if this is something that is in the development pipeline. Bear with me on this one as it is tied to an already existing development pipeline which is not the fastest as I am sure there are other to do's as well. /Ray

Ray-Unibet

Cheers for the dates @comanimal, I'll forward them to the guys to have a look, sorry for the hassle, keep them coming if it happens again. /Ray

Ray-Unibet

Sent @SingleMom102, sorry about the delay. /Ray

Ray-Unibet

Hi @FUP, Could you please leave me the coupon ID's of the bets that were affected by this error below? We would like to push them to our provider to have them checked out.

Ray-Unibet

Hi @Besic, this looks like an affiliate promotion, since we don't house the information on our servers and this being organized by a website outside of the company, I'd advise you to contact sportfogadas.org directly. Let us know if there's something we can do from our side but the option above is the quickest to get this resolved. /Ray

Ray-Unibet

@gichi, it reffers to poker Cash Game losses

Ray-Unibet

Thanks @Livertool, I get that allot tbh. Waitress is kinda cute as well though

Ray-Unibet

@gichi, I've checked the last few weeks and there is no activity in Cash games I'm afraid. Please note that Hexapro losses don't count towards Double Trouble freerolls. /Ray

Ray-Unibet

Hi @PompeyPoker, Pm me the details of the friend (account number or registered e-mail address) and I'll check up on the possibility of transferring the seat.

Ray-Unibet

Hi @Skiskiski, welcome to the Community. I'm afraid the bet is indeed settled correctly due to the terms below: B.5.11 "11) When placing "Outright" or "Place" bets, no stakes will be refunded on participants/outcomes that are not participating or withdrawing from an event (both prior and during), unless otherwise stated. Unibet reserves the right, at its own discretion, to apply Tattersalls Rule 4, as explained in <Section B, Para 6>, on any competition and this will be stated in correlation to the bet offer and/or the relevant Sportspecific rule." /Ray

Ray-Unibet

@MadAdo, we are only able to add "Accepted solutions" to players if the original posy is in the "Help and Support" section.

Ray-Unibet

Hi @graki Sorry about the inconvenience first of all, we would be glad to investigate this further if this persists. Have a look at the thread below where we explain all the information needed to have a closer look at it. https://www.unibetcommunity.com/t5/General-Poker/Poker-Bug-Report-How-to/m-p/134662#M22216

Ray-Unibet

All stats provided guys @MicroBeard and @rgbargeee, I've re sent yours as well

Ray-Unibet

Added to Starburst @stieglitz9

Ray-Unibet

Cheers for that @yarik_gr . It's forwarded to be checked.

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