Community

Hi @Kimpieg, and welcome to the Community. I had a look at your account and your bet for Japan - Senegal with ID: 1472437490 was placed with Bonus money that was tied to your welcome offer. However the Bonus was canceled this morning 24/06/2018 , 07:44:47 AM, basically deleting the money that the bet was placed with. It is always important to keep in mind that no bonuses should be canceled or another Bonus accepted while a player still has Bonus money in the account or pending bets made with Bonus Money to avoid these unpleasantness I've added you a 20 euro Bonus as a one time goodwill gesture on our side and would like to wish you good luck with it /Ray ... View more

Hi @joekes, and welcome to the Community. Bets are settled according to official statistics published by FIFA.com, but if there are any doubts regarding a bet we gladly send it to be verified. You can share a screenshot of the bet or provide me with a Cupon ID in that case. /Ray ... View more

Hi @FSvedin91, I can see that there is a pending phone verification on your account, this is the verification that is required at the moment. You can enter the SW chat and request to be verified whenever it's comfortable for you or you can leave a date and a 2-3 hour time frame when my colleagues can call you and I'll make sure that the call happens. Let me know on which one of the above options suites you best. /Ray ... View more

Hi @Ernito, indeed I had another look and on one of the Screenshots the ID is there. I had a word with a colleague from the security department as well and it seems that your Skrill account is not verified which is the reason it got declined in the first place Apologies for the previous request, that one was my bad. More information on how to verify your Skrill account is found in the link below and whenever Skrill verifies it it should look like in the picture below:  https://www.skrill.com/en/support#/path/ACCOUNT/Limits/905759872/How-to-verify-my-account-and-increase-my-limits.htm ... View more

I'll have to double check on that @Ivanus, but if indeed we forgot we can put you in tomorrow's, no worries @kwasozlop, sure thing, will add you a 5 eur Free Bet ... View more

You are welcome @gyepedro, did you guys like Jumanji slot from yesterday? I can do the Free Spins again on it I realy like the visual effects  and the special on that one. @BonusPater did you do an analysis on the slot? would love to hear your thoughts on it. ... View more

Am starting the post now @gyepedro, should be on all of the accounts by the start of Poland - Colombia Match at 20:00 CET ... View more

Hi @Lukasbavel, and welcome to the Community. Unfortunately in these cases I am afraid that we can't push for a refund, fact being that players have absolute power and responsibility over what they bet on and how much. It is not the most ideal situation I realize that and I am sorry to hear that you played more that you intended though. /Ray ... View more

Hi Yasmine @Oogje1937n and welcome to the Community. I am afraid I would need a bit more information regarding this promotion in order to be able to help you.  Would it be possible to share a link of this so we can have a look a bit more in detail? /Ray ... View more

Hi @Ernito , thank you for contacting the Community and welcome Below I have attached a screenshot showing the top right corner of a Skrill account where the reference ID of the account is found. If this ID is visible in screenshots (the one with your details and on the one with the card details) the screenshots have a big chance of being accepted. Let us know if you have any additional questions.  /Ray ... View more

Hi @ozzy123, The amount of tickets you get for the final depends on how many bets you place. The explanation is found in the terms and conditions of the promotion: https://www.unibet.com/promotions/wclobby 1) If you place a bet €5 bet on a single match, you get 2 tickets: one for the jackpot of this match and one for the jackpot of the final match 2) If you place a multiple bet of €5 on 2 matches, you get 3 tickets: 1 for each match in the coupon and 1 for the finals. 3)If you place a multiple bet of €5 on 3 matches, you get 4 tickets: 1 for each match in the coupon and 1 for the finals. 4) If you place a single bet of €10 on 1 match, you get 4 tickets: 2 for the match in the coupon and 2 for the final. 5) If you place a multiple bet of €10 on 2 matches, you get 6 tickets: 2 for each match in the coupon and 2 for the final. /Ray ... View more

Hi @Fayye, I can confirm based on our internal communication that our colleagues had a look at your query and it is solved now. Welcome to Unibet and to the Community alike Good luck. /Ray ... View more

Hi guys, I've attracted the attention of the poker department to your query and will be in touch as soon as we have an answer. /Ray ... View more

Hi @steppek77 the tournament you are playing registers the highest multiplier over one spin, kinda like the Big Win competitions that we do here in the community so if you had a spin that made you 8250 points you would need at least a spin that makes you 8251 points for it to update /Ray ... View more

@GrazyDavid, I've added you another 5 euro Free Bet. @DelProc, What I can offer you in this case would be a Poker Playthrough Bonus. Would that be ok? @polarbear, apologies for that, added you another 10X1 Free Spins. @blobblessss, I've double checked the free spins and they were added with a 0.50 euro value as intended. ... View more

Hi @Tensaiking , and welcome to the Community I can see that there a request to verify your account. To be more specific it is a request for pictures showing your ID and a Proof of address. Proof of address could be a Bank statement not older than 3 months that shows your full name and the registered address or any utility bill, Internet bills accepted as well. I would be more than happy to help you out with this verification, you can contact us on contact@unibetcommunity.com with the documents and we'll take it from there and get it sorted. /Ray ... View more

Hi @RH and welcome to the Community, Thank you for raising this bug with us, indeed it is a known issue ant it is already raised to our Racing provider for investigation. It seems like the bug does not affect every horse and not every customer, the vast majority are fine. Would you be willing to share a screenshot with us for further checks with the horses you are experiencing this bug with and I'll be more than happy to forward it to get fixed. /Ray ... View more

The wheel is a matter of chance realy, the surprise for the Big Win kickoff would have been, well, actually was the Free Spin wheel which you guys got, for the time being there are no more wheels expected but the option of re introducing it at the next Big Win Competition is definitely being debated. I appreciate your passion and the ideas you share with us here. But when it comes to staff and more staff I'm afraid that is out of our hands and personally I can't and won't comment on it I hope you can understand. /Ray ... View more

Hi @Marc, From what I can tell from your post, you say that the experience at first was amazing in casino when play was with Bonus Money but as soon as you played with cash the experience was not that good? I am not sure about the context here so I will refrain from continuing with an explanation with the RNG (Random Number Generator ). I would like to ask you to clarify before we proceed with this so we have a full picture of the issue here. Awaiting your response. /Ray ... View more

Hi @csabika1995, sorry for the late reply, did you manage to use it in the meantime? /Ray ... View more