Community

Hi @mastah4 and @Scratcher90 , we are indeed experiencing login and service issues throughout the platform currently, and rest assured we, the Community team, are here for you guys. I'll flag this to the guys in poker next thing tomorrow and gather any complaints or refund requests which I will bring to the attention of our Poker wizards. Thanks for posting, I'll be in touch ASAP with more info. ... View more

@FreedoM wrote: @ElliotRobot wrote: Hi Guys, I won a 50 euro ticket to Unibet Online Series on the Valentines 4k freeroll, but i cannot do anything with it. I don't know when the next series will coming up, and the ticket expires in 27 days. Any tips?  You should be able to use it in any 50eu MTT, but in any case i'm gonna tag the mods @Jeppe-Unibet @Ray-Unibet @Stubbe-Unibet @ReCorpH for a quick fix. @ElliotRobot, Just confirming that @FreedoM's response here is on the money, you should be able to use the ticket in a generic MTT tournament. ... View more

Seen the report you did for Ken @Rushbie, thanks allot for investing your time into testing these man. I've sent it to be checked out ... View more

I don't think I'll make it to Dublin @psrquack, @ElliotRobot still pending an official answer on this one for you. /Ray ... View more

Hi @ElliotRobot, I'm looking into this for you, as @FreedoM, I think I remember that being the case in the previous UOS tournaments. I'll let you know over it as soon as I have an answer. /Ray ... View more

Hi @Psycho79, thanks for informing us It's sent to the relevant people now. ... View more

Hi @miziel, I've informed the guys , thanks for letting us know. ... View more

Hi @anyperson, I've informed the guys , thanks for letting us know. ... View more

Hi @Boby, thanks for the suggestion  , I've sent an overall request to add these odds wherever possible and I did mention that it would be nice if they could be live for tonight's match as well. /Ray ... View more

Thanks for the heads up @ItsOutThere, we're on it. ... View more

This is not a matter of you accepting or declining anybody's answer @psrquack, the comment in which I mentioned when the tournament will happen was made 2 weeks ago. https://www.unibetcommunity.com/t5/Community-Promotions/Community-Poker-The-weekly-series/m-p/309270#M53858 What is " quackroll" by the way? Anyways, moving on the translation issue: https://www.unibetcommunity.com/t5/Bug-Reports/Lost-in-translation-and-rugby-rules/idi-p/146650 I am not entirely sure about this but I vaguely remember that when this was reported to me via PM, I replied to you and mentioned that we will do our best to have it fixed but since the information is being projected onsite by the provider and we don't personally house this in our servers we don't have access to change it on the drop of a dime.  What is you point with all this?   ... View more

@mastah4, a good idea, I'll send it to the guys to have a look and advise us if the software is capable of something like this. @LydiasDaddy19, no damage done sir, stuff like this happens. ... View more

@LydiasDaddy19 wrote: Hi guys, just wondering if any of you can invite me to the £1000 free roll that starts at 18:00 hours. Many thanks Hi @LydiasDaddy19, the freeroll's description is pretty clear that unless you have already received an invite you can't join this one I'm afraid. Welcome to the Community none the less though. /Ray ... View more

Hi @BadSanta007, I would love to help you, but I would need more information regarding the times that you believe an error happened, preferably the actual round pinpointed in order to investigate this for you. Without exact info it would be like looking for a needle in a haystack. I'm sorry you had a bad experience with Live Chat, but without the information mentioned above, I too am unable to help you. Is there no way you could pinpoint the round in question in your account history? /Ray ... View more

Hi @BadSanta007, thanks for posting and welcome to the Community We would be happy to have a look and I'm sure so are my colleagues from Live Chat, however the procedure in terms of reporting this to our provider requires us to know either an exact round ID of the spin in question or at least the time interval when it happened (1-2 minute interval max). You can find your previous spins if you access you account history in the link below: https://www.unibet.com/myaccount/mygamingactivity/casinoactivity /Ray ... View more

Hi @solidplanbro, transfers between players are not something we do anymore I'm afraid, ... View more

Welcome to the Community . We would love to help is possible @jd2, what happened exactly? ... View more

Thanks for reporting guys @4soul, @CuteRaven. We're looking into it. ... View more

@Petit_pertotal, you can contact us if you would like us to move you to another event and it shall be done ... View more

Hi @CDHAFC, the bet you placed was on Over 0.5 Total Corners - 30:00-39:59. The bet was settled as Lost since no corner was taken during the interval. Upon checking, a corner was awarded at 39:49 and was taken at 40:16 and we have settled this in accordance with our rule under B.5.3 which states that: "Occurrences that have not been sanctioned and/or acknowledged by the match/event officials (e.g. disallowed goals) will not be taken into account towards the settlement of the bet. As a general rule, and unless the offer specifies otherwise, Unibet will settle offers based on the exact time that the flow of play was interrupted/resumed (as applicable) by the occurrence in question (e.g. ball went out of play for a throw-in/goal kick or crosses the line for a goal). Bets referring to the accumulation of a particular occurrence (e.g. Total corners) and/or the execution of a particular action, will require said occurrence to actually take place during the time interval specified (e.g. the corner being kicked). In such instances, should the occurrence be only awarded and not taken, it will not be considered for  settlement purposes." Based on this, our traders believe that the bet was correctly settled as lost and believe that the settlement shall stand. /Ray   ... View more

Hi @tiss18777, really sorry for the inconvenience, my colleagues have already fixed this for you. ... View more

@Ozzyholik, please don't share passwords to private tournaments anymore. It defeats the purpose of having a private tournament in the first place. ... View more

I'm unable to confirm or deny that @psrquack at the moment. There's nobody I could contact at the moment for a clarification. ... View more

Hi @Petit_pertotal, I'm looking into it ... View more

Thanks for reporting it @revliskciuQ, I've sent it to be looked at and fixed. ... View more

@SCOBY wrote: @AndreiBN wrote: All €5 free bets to the eligible members and the raffle prize should have been paid by now. Good luck with the rewards! @Jeppe-Unibet ,  @Ray-Unibet  Hi, I mean I didn't get the prize from the raffle.(poker points). Added now @SCOBY, totally my bad. ... View more

Thanks for reporting @XY, we're on it! ... View more

Post is updated with all the exciting promotions happening as well guys. ... View more

Let's at least try and keep it civil guys @Brocky, @WuDu, what are we even arguing about? ... View more