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kasperi Rank 10
Rank 10

Another stupid comment from Unibet support. You guys in Poker side make hard and good work and those morons in support ruins everything.

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Unibet Employee ReCorpH
Unibet Employee

Well that's harsh. Not saying that it's fine to confirm something that's false without checking it first, but morons? Cmon. After all, they are only humans. 

If there weren’t luck involved, I would win every time. — Phil Hellmuth
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cris1285 Rank 20
Rank 20

Uhh, its tough that a member from Unibet confirms thing like this. Wow Use common sense... 

Eventually i had some issues with the live support on other site, i felt she was speaking at least with five others at same time, she asked back twice, about every 3-4 minutes that what i want. Maybe this confirmation thing is also a mistake what coming from this rushed situation. Who knows?...

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coconuts Rank 15
Rank 15

not the chat person who is to blame imo.and funny you never  asked me why i asked the question i asked in 1st place .after more of the same ridiculous beats on your cash tables tonight i will not be enjoying your cash tables experience again . if you posted my hand histories from tonight all in equity v results vplayer type,there play makes no sense so now obvs i cant play cash on unibet again as how cani trust that statement and the run bad v certain players i have encountered .i will post  hand v vandalay11 my aq v kt ,that hand is bizarre as if it new what river was coming,he or it was supertite ,would make anyone stop playing online tbh .that includes me who has 10 years playing casinos and online with success . I will continue on unibet but no way will that include cash tables ,thanks

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coconuts Rank 15
Rank 15

she replied in a secondlike she was pro tbh ,,,,here it is

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Sect7G Rank 16
Rank 16

I've had ok experiences with support.  (one very good on my first cashout) but to read that an agent can make this kind of error is a little disturbing.  OP please consider taht this agent is inexperienced and spoke out of turn.  I haven't seen any evidence that Unibet has any bots and Andrew (the site rep) has pointed out that with Unibet being a publicly traded company that has multiple licenses it wouldn't make any sense for them to jeapordize that for a tiny profit in Poker.  Poker comprises of under 5% of their total profits so try to use the logic that it isn't worth it for Unibet to take this risk considering all it would take is 1 whistleblower to ruin everything for the company.

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Unibet Employee ReCorpH
Unibet Employee

That is indeed weird, and that's a thing that should not happen. Must be a misunderstanding, or lack of knowledge. 

I don't quite get what does "standard procedure" even mean in this case? 

 

If there weren’t luck involved, I would win every time. — Phil Hellmuth
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coconuts Rank 15
Rank 15
coconuts Rank 15
Rank 15
Unibet Employee DavidP_Unibet
Unibet Employee

Firstly, as Marco said, we categorically do not run bots on the site. It is extremely unfortunate and frustrating that a customer service agent has said that, but it can only be down to ignorance of poker (most of our customer support are more knowledgeable in sportsbook and casino and not so much poker, unfortunately). The agent may have the misconception that all poker sites run bots, because she certainly hasn't been instructed that by anyone at the company! It wouldn't surprise me if some sites do engage in that practise, but if they do then their customer support agents certainly aren't in the know. 

“Heroes are heroes because they are heroic in behavior, not because they won or lost.”
― Nassim Nicholas Taleb
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