Andy-Relax

The release is planned for the 22nd

Spoiler Stubbe :p

There will be some missions in September but they won't be the normal monthly ones. Stay tuned!

Hi @Sweeedeeen, Can you please reply to the email sent from the UO team so they can process your request.

Hi @Kuriziwau, Have added bonus points to cover lost buy-ins.

Hi @snufkins, There is the option to attach files just below the box you type your replies in. Should be a button that says "Choose Files" and then you can lovate teh log that way and upload it.

The issue yesterday was related to how the traffic was being routed around the internet, not specifically any part of Unibet being offline. The poker servers were online the whole time but traffic couldn't get routed to it for most countries. Some countries had less issues, Romania for example, which is why a VPN would have worked if you had chosen a country with no routing issues.

@snufkins - The SNG you had issues with was not on the day of the major internet outage. Can you please provide your poker_log (found in C:\Users\******\Documents\Unibet Poker) so we can take a look at it. @ITSMEOKAY - Have credited 600 BP for the lost buy-ins @Schpie - Have credited 2500 BP for the lost buy-in

@marto - You survived to get your UO4 ticket so no refund required. @snave - Have added 600 BP to cover affected tournamnet buy-ins. You lost no money in the cash game hand you were DC'd on and the full stack was returned to you after your sit out timer expired. @dJ_b0rG - You ended up winning €7 from the qualifier and I have refunded your buy-in, as well as the othe raffected MTT you were playing at the time. @jerry - Looks like you got in to play the €250 qualifier @kwasozlop - Refunded DC'd SNGs in Bonus points Apologies for the disruption yesterday everyone, it was completely out of our control and affected a number of major services for several hours.

Hi @spargelsalat, You'll be able to use the ticket for the Supernova this week. There is some configuration changes that need to be made in the back office to allow for this to happen but it should be completed in the next day or two.

Hi @LLinusLLomu00 / @Treehugs , Have added 2 week extension to tickets.

Just getting it checked for you @wwaanneess. I can see your two package wins last year so we just need to check them off against the list from the events team. The reason I asked about the value was because you've had some €1 and €5 UK tour tickets expire as well and didn't know if you meant them or the final tickets. Tag me once your account is unlocked and I'll repleace them as well. Edit: 2 x €250 confirmed. They were never credited because your account got flagged as blocked when we did all the conversions to online tickets. Once you're fully verified again we'll get everything credited.

Hi @wwaanneess, Can you confirm the value of the tickets please?

Can you post a screenshot of an example please? The UOS slot icon shouldn't appear on MTT tables. @Andy-Unibet here you are - I'm able to got it there -> need to open further ('related' tables beside this one) 🤫 Not sure what voodoo magic you're using to make this happen but I can't recreate it :) If you use all your freespins does it go away?

Can you post a screenshot of an example please? The UOS slot icon shouldn't appear on MTT tables.

This counter was missed out in error. You'll have to use the visual indicator in the table icon to check hexapro progress, apologies.

Have reported the Hexapro counter issue UOS freerolls will appear for you to be able to use your ticket.

HI @MadAdo, I've manually credited you due token.

Hi Everyone, The issue with the UOS slot has been resolved and you should have received any due tokens. If you have any other issues please let us know.

You'll receive an email this afternoon regarding the promotion they are related to.

Hi @WileyHack, I've manually triggered the mission complete for you.

Hi @RZ_Sharp, I have refunded your buy-ins as bonus points.

Hi @Destroyer666, I have credited you a new ticket.

HI @RZ_Sharp, Could you see if you have your poker_log from the day you had the issues and attach it please? You'll find it in the folders below: - Windows: C:\Users\******\Documents\Unibet Poker Mac: Stored in the general documents folder

Refund has been processed @Sportbetking