JeppeL

I'm going to be worried watching a game where James Rodriguez is on the other side of Real :teardrop: That would be something if he would do the honor of kicking Real out :D I just wonder if they have deal that he can´t play against RM? I doubt it, haven't heard anything about that at all :)

I'm going to be worried watching a game where James Rodriguez is on the other side of Real :teardrop:

@WuDu Great news regarding changin the tickets you described up to the target tournament, it's ok for us to do up until the 16th :) /Jeppe

@IrishinSpain I believe this is an internal tournament for new Customer Support agents to learn about the poker client and how it works :) @RedHotChiliP The closest to what your describing is the Weekly and Monthly Rewards community promotion :) /Jeppe

@vixere I can certainly appreciate that you've built up a bankroll within the satellite system and we have no intention of taking that away from you :) We're most certainly here to help, so should the tickets you describe start to expire even after we add the longer dates on April 16th, just give us a heads up here :) /Jeppe

@WuDu I'll inquire about that with the poker team, we agreed that we wanted to be as helpful and flexible as possible in the buffer period, so I'll check if we can make execptions as described. /Jeppe

Just to be sure, is that only for unibet open qualifiers? What happens with Supernova, Milky Way, Sputnik etc tickets? @WuDu Pretty sure exchanges will only be for live events only at the moment. That's what I read as well, thus my question. What happens with all those Milky Way, Sputnik, Supernova etc tickets? After April 16th will it still be possible to exchange those tickets in general? It would be nice for @JeppeL to clear that up. You read it correctly @WuDu, those tickets will have to be used in the shape that they're given :) /Jeppe

Hi everybody, From April 16th, a new poker ticket exchange policy will take effect. We're not removing the possibility of exchanging sattelite tickets, but in the future I'll have to be done in an automated way through the Poker Client. If you ever exchange tickets or bonuses, please do read below and let us know if you have any questions on the new policy and how the exchange tournaments are going to work :) The new policy: Players will not be able to exchange poker tickets/bonuses or extend poker tickets/bonuses via customer support or the community site.Standard expiry date will change on some non-freeroll tournament tickets so that players have more time to use tickets they unlock after April 16th.Standard expiry date will change on some bonuses so that players have more time to complete bonuses they unlock after April 16th.All tickets credited before 16th April will have a new expiry date of July 31st.We will add new tournaments in the poker client every Saturday in which players can only enter with a live event qualifier ticket which they wish to break into smaller tickets (e.g. a €50 UO qualifier exchange tournament will allow players to enter with a €50 UO ticket, the tournament will automatically end at the designated start time and all entrants will receive 5x €10 UO qualifier tickets). Best regards, Jeppe - Community Manager

Thanks a lot for reporting it @penguin50, all relevant accounts has been closed! /Jeppe

@bobbloomer The exchange request thread has been updated :) https://www.unibetcommunity.com/t5/Ticket-exchange/Ticket-Exchange/m-p/143094#M24554

Thanks a lot @Kurkohai, we really appreciate these! We've cut the fraud dumping by a lot over the last couple of months, hopefully we'll be fully rid of this issue within too long. /Jeppe

@bobbloomer I'm having whether the suggested is possible or not and will get back to you on it :) /Jeppe

@psrquack Heard back from the Sportsbook on this :) "We don't even know who will qualify for which cup yet. Bet would be possible but later on after the current season is over. Also we would know the European cup schedules, which are still liable to change at this stage".. /Jeppe

@MoreTBC Congratulations man! :) /Jeppe

@bobbloomer Unfortunately it won't be possible to exchange your UK package as it was won in a freeroll and not acquired through challenge points - but we can move it to a later event instead should you want that :) @Anarch9 I believe you should have received points for your package - the travelling money will be paid out within a few days :) /Jeppe

@GothMoth @Blaren We're awaiting word from the Poker team on this :)

@psrquack I'm not going to get my hopes up for such a specific bet combining multiple teams, but I've requested it nonetheless and will update once we hear back from the Sportsbook :) /Jeppe

@Anarch9 and @bobbloomer I've sent the requests to the Poker team, will let you know once we hear back :) /Jeppe

@Welwyn We heard back from the sportsbook this morning, here's what was said: "Unfortunately this is too early to offer. The bets might even have to be voided as both teams have yet to be mathematically relegated. So for now we have to hold back and ask member return back to it once this has been decided." I'm not into that league much personally, so if anything above doesn't make sense please let me know :) /Jeppe

@Welwyn You've definitely come to the right place, we'll request the Sportsbook to look into it and see if they can come up with something :) /Jeppe

@Beardyjohn Did you get the information you needed? :)

@Rushbie Fair enough, at least a mention of some games then perhaps at your convenience? :)

@Rushbie Thanks for the quick response! Any chance you could try a different browser and see if it makes difference? Also, if you could mention at least some of the games outside of Book of Ra that you've tried which doesn't work it would be nice, it'll help us check if the issue is for a specific provider.

Damn near spit my drink out @WuDu :)

@Rushbie I had a Finnish CS agent test it just now from his test account and we had no trouble opening the game, he also said that they hadn't seen other contacts about it yesterday or today. Is it still an issue for you? If so, could you try deleting cookies in the browser and see if it works? :) /Jeppe