High-Lander

I encountered a problem the last 15 minutes in the betting section of the Unibet webpage.

When trying to enter the live betting section, it says I need to reload the page. It looks like this:

Btw, here is the link for the promotion:

https://www.unibet.com/promotions/sportsbook-promotions/build-and-win

@SShcherbyna

I never received the freebet. 

This was 3 days ago that I answered 4 questions correctly. 

Normally the freebet is credited the next day, but I've waited 3 days. 

Can you fix this please?

@Stubbe-Unibet

3 hours ago, Stubbe-Unibet said:

@High-Landercould you try to delete all locally stored files associated with the app? Uninstall might not delete everything.

If you want to be sure that all of the files associated with an app are deleted when you uninstall it, you can clear the app's cache and data manually before you uninstall it. To do this, go to your device's Settings app, then tap on "Apps & notifications" or "Application manager". Find the app that you want to uninstall, then tap on "Storage". Tap on "Clear cache" and then tap on "Clear data".

Based on testing done today, I believe that might fix your issue. Would love to hear how it goes, so we can look into a wider fix!

Thanks. I regularly clear cache. Today I haven't had any problems with the app, so I guess Unibet has magically fixed the problem. I will see the next few days also if the problem continues. Thanks

3 hours ago, Stubbe-Unibet said:

What device are you using? And what version of Android/iOS?

A samsung smart phone. Android version 11

And if I turn the phone from vertical to horizontal,  the app crashes.  Or vice versa 🙂

I've tried deleting the app and re-installing it. But same problems arise. 

48 minutes ago, Stubbe-Unibet said:

So just to be sure. After login the above page shows, but the app is frozen/you can't click anything?

Yes. That is correct, sir

Last few months it takes between 1 and 10 tries to get past the first "page" (See screenshot)  after logging in the mobile poker app. 

I simply have to close the app and try again until it lets me in to play tourneys and cash games. 

Anyone else has this problem?

Thanks.

It does help to know that I am not the only one with this problem. It does not solve the problem though, only confirms it. 

Thanks, but I think you misunderstood.

I did perhaps not make myself clear. I am talking about the functions that were available when watching a match in full screen mode. 

Those functions were in-play, cash-in as well as the ability to see the current live value of all your ongoing bets. The in-play function was available when clicking the video in full screen mode. The other two functions were available clicking the small rectangle icon in the upper right corner of the video showing in full mode.

None of these functions are available anymore. But the unibet commercials on tv at least market themselves saying that the in-play function and the cash-in function are available in my country. 

Anyways, the customer service from my country hasn't been available the last year or so. Only the English speaking help has been available. That is why I am writing here. 

No one?

Ever since a few days back when Unibet had its maintenance from 4 am to 11 am, the in play betting function doesn't work.

Before, it was possible to click the video in a match and make a bet. Also, it was possible to see all your ongoing bets when clicking in the upper right corner while watching a game.

Why have these two great functions disappeared? 

2 hours ago, Purps said:

With what I posted above I would have... But I don't run like that. 

Dybala started on the bench so I switched him to Belotti 😭

#FML

Sorry mate. That hurt

19 hours ago, Purps said:

There's an Europa League Build&Win again tonight:

https://www.unibet.com/promotions/sportsbook-promotions/build-and-win

 

Build & Win: Roma – Feyenoord	Thursday 20.4 21:00 CEST
Match result	Roma
Total goals	Over 2.5
Total corners	Over 9.5
Total cards	Under 5.5
Total shots on target	Over 7.5
Goalscorer	Dybala
Most corners	Roma
Most cards	Feyenoord

 

Build & Win: Sevilla – Man Utd	Thursday 20.4 21:00 CEST
Match result	Man Utd
Total goals	Over 2.5
Total corners	Over 9.5
Total cards	Over 4.5
Total shots on target	Over 9.5
Goalscorer	Martial
Most corners	Man Utd
Most cards	Sevilla

 

🙂👍

You nailed Roma-game, yes?

Yep. Back to normal now. Thanks

@Stubbe-Unibet

Is something wrong on your betting app as well as webpage?

Every time when making a bet it is asking ne to log in again. It says "your bet was not placed! Please log in and try again".

I can still see my balance and everything, so I AM logged in. 

At what hour will this be fixed?

2 hours ago, Jami-Unibet said:

Psssst... Who will be the fastest? 😉

  Reveal hidden contents

 

 

Thanks Jami! Converted the gift fourfold. 

Hi,

I saw earlier today that relegation match Latvia-Aystria was gonna be playable Live. 

However, I later saw that the match was withdraw from Live betting. 

Why?

4 hours ago, Nestabear said:

 

Mini Competition Time 

As promised, I'm going to use my 50 Major Ticket I won in @Purps's football competition to play the 10k Major tonight & share my winnings,( if I get into the money ), with one lucky Community Member. All you have to do is guess my finishing position & stand a chance to win 10% of the takings. Just post your guess below before the start of the tourney. 

Good Luck Grinders !!! 

@GR1ZZL3R @psrquack

@HardGain@High-Lander

9th I think 

12 hours ago, GR1ZZL3R said:

   I Believe in Father Christmas.

     This one was written as a protest against the commercialisation of Christmas, and kept off the number one spot by "one of the greatest records ever made" (Greg Lake.) Nearly 50 years old but still played every year, never top of my list but always quite high.

 

🎁

Claim

On 12/3/2022 at 1:18 PM, Karmasuper said:

https://lichess.org/tournament/lvrtjiUw Pass-unibet

🎁

Claim

On 12/16/2022 at 10:57 AM, Stubbe-Unibet said:

"If two or more Participants share the applicable finishing positions and no odds have been offered for a drawn outcome, the payout will be calculated by dividing the odds by the number of participants sharing those certain positions and are settled accordingly."

Golden boot winner is a separate bet where the Fifa rules are used.

🎁

Claim

10 hours ago, SCOBY said:

 You have confused me with these gifts, I will stick to my principle, namely:,,if you build yourself you will surely win, so don't stand with your hand outstretched to receive for nothing,,🙂🎁

Claim

Here is finally an answer from the Unibet support team:

I can't see anything in the terms & conditions where it says I can only win one prize in this promotion. 

Can anyone else read this in the rules?

Anyway, this has become quite annoying and it is more the principle and the slow (prolonged) answer from Unibet that is not really showing goodwill from Unibet's side. 

/dissappointed customer of +10 years