Jami-Unibet

Hey @conmebol99,
Exactly as @cris1285 and @FreedoM said, the amount fluctuates due to different currency. Your main balance will always stay the same (if you don't play obviously) as it's in USD, but the poker client is in EUR. 

Hey @brightonlad sorry I've missed this! 
Since I was not nearly in time to fix the issue, I've added some BP to you as a bit of a compensation.
I can't see anything wrong in the setup itself that would've caused this, only thing I can do is check it once a similar one is created. :)

Hey @dee72 and welcome to the Community!
All good now, sorry for the wait. :) 

Hey @EugenicistGates,
The spins should be in slot called "It's Time!" :)

Hey @param130,
You've received communication from CS and it'll be handled there. :) 

Hey @EugenicistGates,
This is an official Unibet forum, with employees of the company replying as representatives. You can identify all employees by the official U-tag before their name. 
Regarding the freerolls, some of them are exclusive with the criteria not made public. As @psrquack, it can be tied to for example specific affiliate and is not meant for everyone. There is multiple freerolls daily that are open for everyone, every few hours. Then there's freerolls for streamers, such as Ian Simpson (twitch.tv/iansimpsonpoker) and every now and then we host freerolls for the Community. 
Feel free to also check out our Community Poker League, it's not a freeroll but 2€ buy in, loads of added prizes for the leaderboard! See more: Here :)

Hey @Drae! 
Betting history should be in your email shortly. :) 

Hey @Beh,
Yes, please send me a PM about it. I'll forward it to Payments then. It is possible that there's some issues going on, I'll try to find out more as well.

Hey @orange80,
This will only be possible by creating a new account. Since you have no activity on this, we can do it. Please confirm here you are ok with me closing this account and I will do it. Once the account is closed, you can open another one with USD as currency. 

Hello @SteveyRay and welcome to the Community!
This is solely because you accepted a deposit bonus for Casino. Unfortunately casino bonuses can not be used in poker, and since it's a deposit bonus it ties the original deposit amount to the bonus hence balance is not visible in the Poker Client.
If you wish, I can remove the casino bonus and the balance will be visible everywhere. :)

Hey @Wiked,
We did indeed have an issue with our server, apologies for the inconvenience caused. Working around the clock to make sure it doesn't happen again.
Did you have to sit out for a long time?

Hey @Htanviru,
Glad it got sorted. :) Let me know if there's anything else I can help with. :)

Hey @chrishq,
I'm chasing an update as we speak, I'll let you know shortly. :) 
Edit: As I wrote this, an update came in. Verification documents along with the withdrawal have now been approved! Thank you for your cooperation. :)

Hey @shack,
As far as I can see, this one has already been sorted. Apologies for the delay.

Hey @BennyB, 
I've issued a new 5€ MTT ticket for you to use. Apologies for the issues on our side. :)

Hey @SCOBY and apologies for the inconvenience caused by this. 
The reason that it doesn't work is the currency difference between your account and the promotion. This was raised internally and I'll update you as soon as there is something to update with. :)

Hey @XY, this was an issue that lasted 3 minutes.
I know we've had a few issues in the past few days, but rest assured that everything is obviously fixed ASAP. :)

Hey @Brawnny,
Worry you not, your ID and proof of address were just approved. :) 
Let me know if you need something else, happy to help!

Hey @Elvinkoh1,
You can send the electricity bill again, but please make sure the picture is of a high quality! The bill itself is ok, just take a new good quality picture of it and I'll sort it out for you. :)

Hey @Sufaks and welcome to the Community!
Could you please try again now? :)
Edit: Technical error sorted.

Hey @ANDVZL and welcome to the Community!
Lets set a few things straight first. You had proof of address document requested on your account on 27th of February at 4:17pm. You then uploaded the document the next day just after 2:16pm. The reason why you are told to come back the next day is because the normal guidetimes of document handling has not even passed. You have also not been cheated out of anything, your money on the account has been on the account, you have been able to play the games you want and not play the games you don't want. The only thing that was blocked during the verification time is the option to withdraw. 
And now, roughly an hour after you have posted here claiming that you have been cheated or you've been lied to, the document that was requested has been verified.
It is well within your rights as a player to lodge a complaint with the regulatory body.
Please let me know if you need something else and we can possibly make a difference.

Hey @fedjaman and welcome to the Community!
Apologies for the delay, there has been a miscommunication internally which resulted in this. The first withdrawal has now been approved but the second one has not, please create a new one using the same card as you used to deposit the funds where the winnings are coming from. If you post here and tag me once that's done I'll make sure it gets approved right away. :) 

Hey @Ogge91 and welcome to the Community!
I see that you have already informed my colleague via Live Chat about this and they have reported it to traders. Hopefully it'll be fixed soon. :) 

Hey @ImProSpin,
Thank you for this! I've reported it further and it's a mistake which will be fixed soon. According to the information I got it will be 25.02 instead of 11.02. I will let you know once it's fixed. :) 
 
Edit: T&C was changed, 
Les gagnants seront annoncés sur la page promotionnelle et le Pari Gratuit sera crédité sur le compte des joueurs gagnants le 25 février 2020, avant la fin de la journée.

Hey @GeirAndersen,
From my end on Coupon ID 2480086969 shows that it has been voided and not lost. Please let me know if that coupon ID is not the one you were referring to and I can check again. :)