SteveyRay Posted March 24, 2020 Share Posted March 24, 2020 Hi,I'm probably being really thick, but I cannot see my deposit on Unibet Poker. I made it via the regular Unibet site. Are they different? If so, is there a way to move the money from Unibet (casino?) to Unibet poker?Thanks Link to comment Share on other sites More sharing options...
FreedoM Posted March 24, 2020 Share Posted March 24, 2020 Click the ??? in the top right, you should see Show Balance and Grey Dot in front of it, click it. 1 Link to comment Share on other sites More sharing options...
Solution Jami-Unibet Posted March 24, 2020 Solution Share Posted March 24, 2020 Hello @SteveyRay and welcome to the Community!This is solely because you accepted a deposit bonus for Casino. Unfortunately casino bonuses can not be used in poker, and since it's a deposit bonus it ties the original deposit amount to the bonus hence balance is not visible in the Poker Client.If you wish, I can remove the casino bonus and the balance will be visible everywhere. :) 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SteveyRay Posted March 24, 2020 Author Share Posted March 24, 2020 Thanks. Yes, I would appreciate that as I only want to play poker. Are there any poker bonuses i can get? Link to comment Share on other sites More sharing options...
SteveyRay Posted March 24, 2020 Author Share Posted March 24, 2020 Hi @ReCorpH, Thanks for the welcome. I'd rather not play the casino. Is there an equivalent bonus for poker I can receive? If not, would it be a good idea to use my casino bonus first. Then would whatever money I had remaining be usable for poker? Thanks in adance. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 24, 2020 Share Posted March 24, 2020 Hey @SteveyRay,I've now cancelled the casino bonus. It would not be smart to use the casino bonus as the games would use your deposited money first, and in case of a loss they would use the bonus money hence no balance available for poker. There is an offer for Poker and it's as follows:Deposit and get £20 extra + a £500 Playthrough Poker BonusNew Customers Only. 18+. BeGambleAware.org. £20 extra = one cash game ticket of €8 and 4 x UK Tour tournament tickets of €5. £500 Playthrough bonus = €600. Both bonuses are activated upon first deposit from the poker client.This requires a deposit of £20, if you want, I can activate this offer to your account instead and you can make a new deposit. Due to wrong bonus chosen on the first one, you can withdraw the money from first deposit if you wish to do so. :) Please let me know if you want clarification on how Playthrough bonuses work. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SteveyRay Posted March 24, 2020 Author Share Posted March 24, 2020 That's brilliant @ReCorpH. Yes, please set it up for me and I'll make a withdrawal and new deposit. Do I deposit the same way I did the first time and how long do I need to wait to do this? Thanks again for your help. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 24, 2020 Share Posted March 24, 2020 Hey @SteveyRay,Due to some technical difficulties (=Me not knowing what I'm doing) I added everything manually. Just make a deposit of £20 and all is good. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SteveyRay Posted March 24, 2020 Author Share Posted March 24, 2020 Thanks for all your help @ReCorpH. All sorted now hopefully. Link to comment Share on other sites More sharing options...
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