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Trouble with a deposit

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Hello @SteveyRay and welcome to the Community!

This is solely because you accepted a deposit bonus for Casino. Unfortunately casino bonuses can not be used in poker, and since it's a deposit bonus it ties the original deposit amount to the bonus hence balance is not visible in the Poker Client.

If you wish, I can remove the casino bonus and the balance will be visible everywhere. :)

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Hi @ReCorpH,

Thanks for the welcome. I'd rather not play the casino. Is there an equivalent bonus for poker I can receive? If not, would it be a good idea to use my casino bonus first. Then would whatever money I had remaining be usable for poker?

Thanks in adance.

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Hey @SteveyRay,

I've now cancelled the casino bonus. It would not be smart to use the casino bonus as the games would use your deposited money first, and in case of a loss they would use the bonus money hence no balance available for poker. 

There is an offer for Poker and it's as follows:

Deposit and get £20 extra + a £500 Playthrough Poker Bonus

New Customers Only. 18+. BeGambleAware.org. £20 extra = one cash game ticket of €8 and 4 x UK Tour tournament tickets of €5. £500 Playthrough bonus = €600. Both bonuses are activated upon first deposit from the poker client.

This requires a deposit of £20, if you want, I can activate this offer to your account instead and you can make a new deposit. Due to wrong bonus chosen on the first one, you can withdraw the money from first deposit if you wish to do so. :) Please let me know if you want clarification on how Playthrough bonuses work. :)

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