Account blocked because I use a HUD on Pokerstars??

[Fat-Sunny]

Title says it all really.

Logged in today to find my account locked - reason being I use a HUD while playing!!

So what customer services have told me is im breaking terms by using it - even tho it does not work - and that I can only play unibet if i dont have it running 

" I understand, however this is against our rules even if it does not work for your Unibet account.

Seems somewhat unreasonable

[Stubbe-Unibet]

According to our flagging, you're using a tool which is compatible with our client. As long as you don't have this running while playing, you're good 🙂

[Fat-Sunny]

Which tool please, as Im only using PT3 and have done for a year with no problems?

(edit) and Jurojin

Edited January 16, 2023 by Fat-Sunny

[ValueHeavy]

14 minutes ago, Fat-Sunny said:

Which tool please, as Im only using PT3 and have done for a year with no problems?

(edit) and Jurojin

Shouldn't be Jurojin. Been using that without issues.

[Ramyano]

Same thing happened to me, and I don't use either a HUD or Jurojin. So I have no idea exactly why it was locked, fortunately now is unlocked. For the last couple of weeks I used this https://freedom.to/ a software that blocks apps that distracted me while playing. In the past I also had my account locked when I used to record my session with OBS Studio. My guess is that their security system automatically detects any software that's not controlled by the user as AI/bot. So maybe you should try not to use Jurojin.

[ValueHeavy]

Some extra information on Jurojin: @Andy-Unibet has been in contact with the developers and has been active in the Jurojin Discord. It is my understanding that Unibet wants to work together with them and supports the custom table layouts. What's not allowed (yet?) is the custom table hotkey function, but as far as I know that's not even possible with the current Jurojin version. 

[Fat-Sunny]

@ValueHeavyI just checked to see if you could use hot keys on unibet but dont think this is possible but i only use it for table sizing so i could be wrong

[Andy-Relax]

Does PT3 even still exist?

Officially, no software should interact with the Unibet Poker client. It's a hard rule, no exceptions.

Unofficially, Jurojin is fine because I asked them to disable all functionality besides basic tiling because that offers no advantage against other players. It's the reason you can't even have the RNG on the tables, I want to make sure there is no confusion about things being overlaid on the tables.

You're still using it at your own risk and we could block you in future and tell you that you're not allowed to use it but I think it's highly unlikely given that the Jurojin Devs basically do whatever I ask of them 🙂

For any other software that claims compatibility with Unibet, they're on the naughty list whether you actually use them with the client or just on other sites. Basic rule is if it -could- interact with the client, then don't have it running while you play. Software that's doesn't interact with the client, like PT4 and HM3, are fine to run alongside the Unibet client.

There is also the small chance of false positives so if you believe you're doing nothing wrong then you have nothing to worry about and you can request CS to unblock your account and continue to play.

We're not accusing anyone of being Potripper here, just highlighting a prohibited tool has been detected. If you're doing nothing wrong you'll be fine.

 

 

 

[ValueHeavy]

Would be nice if the table layouts were more customizable so we don't have to use Jurojin anymore 😄

[Fat-Sunny]

Sorry PT4 my mistake. I think this is a bit wild tho because people play multiple sites, especially on a Sunday so i should imagine you have banned a lot of players for this? If this is the case Im sure it will put people off adding Unibet tournaments into their schedule.

Also dont understand why your security is only picking up on this now as had no issues for nearly a year?

Dont really know what you mean by false positives, but I dont want to run the risk of doing nothing wrong and getting banned further down the line and getting funds locked as per your T and Cs.

[Andy-Relax]

A false positive is when a positive result is actually false. If you're genuinely just using PT4 and Jurojin then this would be an example of that and you have nothing to worry about.

[SShcherbyna]

1 hour ago, Andy-Unibet said:

You're still using it at your own risk and we could block you in future and tell you that you're not allowed to use it but I think it's highly unlikely given that the Jurojin Devs basically do whatever I ask of them 🙂

I was a little scared by your message. I use Jurojin, because it is simply an incredibly convenient tool for multirooming, and the Unibet client itself is not the best in terms of table grid settings.
If it ever happens that this program is banned, after the user is blocked for using it, will it be possible to unblock the account and continue playing on Unibet (of course, without using Jurojin)?

[Andy-Relax]

6 minutes ago, SShcherbyna said:

I was a little scared by your message. I use Jurojin, because it is simply an incredibly convenient tool for multirooming, and the Unibet client itself is not the best in terms of table grid settings.
If it ever happens that this program is banned, after the user is blocked for using it, will it be possible to unblock the account and continue playing on Unibet (of course, without using Jurojin)?

Yea, of course, especially as I'm publicly saying you can unofficially use it 🙂 I expect we'd announce that you're not allowed to use it first rather than just blocking everyone.

[Stubbe-Unibet]

Just want to make it clear that Jurojin for instance doesn't trigger these blocks. It's a specific software. And yes, it's one that can interact with the Unibet client and PT4 is not the one. 

So, do as described by Andy - don't use any third party software that violates the terms - and you're good 🙂

[nightshopper]

My poker account has been blocked too, today. According to support I violated some T&C, they couldn't say which one it was. Of course not, since I haven't done anything wrong and I haven't done anything else than I did before. Wtf is going on with Unibet?

[ilariUNIBET]

Hello,

My account is also banned in unibet? I have never used any HUD in unibet, I have sometimes pokertracker open for Veikkaus poker (finnish poker site) but it does not work for unibet.

Could you please take a look into this. I have never violated any rules of unibet. I already sent a long letter to unibet support as I was literally shaking and crying that I have never done game selection more than normal amount, which was the only thing I could imagine why I was banned. Literally the only game selection I have done is to give up if my opponent is too strong and obviously against weaker player I rarely give up. 

I hope to hear from you. I am also not in any cartel in any poker site, I have never contacted any poker player privately. This can be confirmed by other poker sites as well. I f'ing hate those cartels. 

 

-Ilari

[ilariUNIBET]

This is literally the repetition of my times in kindergarden. I was 3 and some other kid punched me, I literally gave him the toy he wanted and walked away from the situation. Then the teachers told my parents that I also punched him, and I was getting all the hate at home. 

Feeling of injustice is insanely horrible. Please call me unibet or email me or anything. I can drive to your office as well if necessary 

[SShcherbyna]

@ilariUNIBET, don't worry.  It was written above in this topic that there can be false blockings, and if you really did not violate anything, then everything will be fine.

[Stubbe-Unibet]

Yes, as Andy mentioned we'll verify tomorrow to make sure no mistakes were made and look into potential false flags. But in any case just contact support and confirm you know the rules and will abide by them. Should mention that it could be the software was used just once, two weeks ago; that would still result in a block.

[ilariUNIBET]

4 minutes ago, SShcherbyna said:

@ilariUNIBET, don't worry.  It was written above in this topic that there can be false blockings, and if you really did not violate anything, then everything will be fine.

Thanks. Awesome to hear. 

I actually just finished the rules and game selection is not even mentioned there so I guess there's then nothing to worry about. 

[Fat-Sunny]

2 hours ago, Stubbe-Unibet said:

Should mention that it could be the software was used just once, two weeks ago; that would still result in a block.

Could you please tell me what software you are on about as i have never used any ever, apart from the ones I have mentioned and would be great to know exactly what programs can't be open when the client is running

Cheers

[SShcherbyna]

8 hours ago, Fat-Sunny said:

Could you please tell me what software you are on about as i have never used any ever, apart from the ones I have mentioned and would be great to know exactly what programs can't be open when the client is running

The security service is unlikely to give the user information about why he was blocked, as this may help those who wish to profit dishonestly in the future.

[Andy-Relax]

Yeah, we're not going to actively advertise software that can be used to break our game rules.

[Costincrc14]

Hei

[Fat-Sunny]

3 hours ago, Andy-Unibet said:

Yeah, we're not going to actively advertise software that can be used to break our game rules.

Possibly the worst answer. 

You block players for breaking the rules without telling them the rules they have broken. 

You should be able to post a list of software that can't be used or how do players know if they are breaking said rules? 

If you can't post a list how do we know your site can detect if someone IS using them?

Should security on the site detect someone is using a 3rd party software as soon as the client is opened?

The guy in live chat asked me if Jurjoin is the same as table ninja, i do not know as never used it but presuming that TableNinja is one of the prohibited pieces of software?

You have said previously play at you own risk, doesn't fill me with confidence if players are getting their accounts blocked for no reason. Some of the people who have posted similar issues are not even using a hud.