Stubbe-Unibet Posted September 16, 2022 Share Posted September 16, 2022 6 hours ago, Insideman said: Hi. I was able to login today to play cash games. It worked fine at first, but then the server became instable and I was unable to perform actions to the point that I had to close down all the tables. The issue is clearly from the server, since my internet connection is very stable and was up at the time. There were at least two hands where I was forced to fold strong hands due to the server not accepting my inputs. The hands were #1736215819 and #1736215512. I also have video of the session. Is there compensation for this type of disconnection? The overall loss was small, but for the sake of being confident to wager bets, it would be nice to know that these types of server disconnects can be reimbursed. I've issued compensation in BP. You're right that this disconnect was due to ongoing issue. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 16, 2022 Share Posted September 16, 2022 59 minutes ago, tacoma said: tell us about the overlay value Overlay = when the buyin amount from players is less than the guaranteed prizepool. There was plenty of overlay yesterday, as players struggled to sign in. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
GutShotTrev Posted September 16, 2022 Share Posted September 16, 2022 So I guess the servers are still playing up? Been trying to login for the past hour and keep getting "Unable to Identify Location" If I don't get in soon I'm going to have tickets expire on me. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 16, 2022 Share Posted September 16, 2022 28 minutes ago, GutShotTrev said: So I guess the servers are still playing up? Been trying to login for the past hour and keep getting "Unable to Identify Location" If I don't get in soon I'm going to have tickets expire on me. No, things are working okay for several hours. Sounds like your IP is blocked as part of the mitigation measures Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Insideman Posted September 16, 2022 Share Posted September 16, 2022 1 hour ago, Stubbe-Unibet said: I've issued compensation in BP. You're right that this disconnect was due to ongoing issue. Thank you for the update. Link to comment Share on other sites More sharing options...
Marian82 Posted September 16, 2022 Share Posted September 16, 2022 Hello,I had last chance to use my 10 euro ticket in this bad day 15/09/2022 and I tried many times login but unfortunately it wasn´t possible cuz server under attack.Now my ticket is expired.Is it chance to renew my ticket for one day again? Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 17, 2022 Share Posted September 17, 2022 12 hours ago, Marian82 said: Hello,I had last chance to use my 10 euro ticket in this bad day 15/09/2022 and I tried many times login but unfortunately it wasn´t possible cuz server under attack.Now my ticket is expired.Is it chance to renew my ticket for one day again? Gave you a new one 🙂 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 17, 2022 Share Posted September 17, 2022 Removing the announcement for now. There is a chance things can get worse and everything isn't functioning 100% all the time, but it's close. Yesterday was exactly as expected, in terms of volume on all game types. LOGIN 🟩 CASH GAME 🟩 TOURNAMENT LOBBIES 🟩 MTT 🟩SNG 🟩HEXAPRO 🟩 3 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Marian82 Posted September 17, 2022 Share Posted September 17, 2022 22 hours ago, Marian82 said: 9 hours ago, Stubbe-Unibet said: Gave you a new one 🙂 Thanks man 😉👍 Link to comment Share on other sites More sharing options...
DaBookie Posted September 17, 2022 Share Posted September 17, 2022 Hi I am also again unable to log in due to "location issues" only for unibet poker Link to comment Share on other sites More sharing options...
DaBookie Posted September 18, 2022 Share Posted September 18, 2022 Tried again today 12 attempts to log in all location refused . Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted September 19, 2022 Share Posted September 19, 2022 14 hours ago, DaBookie said: Tried again today 12 attempts to log in all location refused . @DaBookie sounds like mitigation measures blocking your IP. Using a mobile hotspot to sign in could be a solution 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
DaBookie Posted September 19, 2022 Share Posted September 19, 2022 that works but not a long term solution will leave it a week or so hopefully you will resolve issues Link to comment Share on other sites More sharing options...
Boby Posted October 3, 2022 Share Posted October 3, 2022 Hi can I get a refund,was playing Hexa and I was disconnected. The internet on my side was working,browser YouTube except poker. By the time I got connected I lost almost all of my chips,was a 2euro Hexa. Link to comment Share on other sites More sharing options...
Boby Posted October 4, 2022 Share Posted October 4, 2022 15 hours ago, Boby said: Hi can I get a refund,was playing Hexa and I was disconnected. The internet on my side was working,browser YouTube except poker. By the time I got connected I lost almost all of my chips,was a 2euro Hexa. @Jami-Unibet Link to comment Share on other sites More sharing options...
Andy-Relax Posted October 4, 2022 Share Posted October 4, 2022 @Boby I've given you 200 BP as a refund. 1 Poker Janitor Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now