Andy-Relax Posted July 8, 2022 Share Posted July 8, 2022 We're going to use this thread to post updated regarding the ongoing server issues affecting the poker product. On Wednesday (6th) evening around 18:25 CEST, the ISP that provides connectivity for the poker server started experiencing a degradation in service due to a number of DDOS attacks. This caused connection issues for players and triggered the automatic pause of all running tournaments (MTT/SNG/Hex), the pausing of new Hex/SNG games being generated and the automatic pause of any scheduled MTTs as soon as they started. The ISP put in place measures to defend against the attacks and server stability improved. In order for the tournaments to be restarted, a manual intervention was/is required by the software developers but they were unable to reach the poker server to action this. The decision was made to manually cancel all active tournaments and scheduled tournaments until 09:00 CEST on the Thursday (7th) and SNG/Hexapro game creation remained off for the same period. Cash games were unaffected by the pause and were active overnight. On the morning of the 7th reports started coming in that customers were having issues logging into the poker client with "Unable to identify your location" errors. Unfortunately, these errors are a result of the DDOS mitigation tools the ISP is using to defend against the still ongoing attacks and are resulting in legitimate customer login attempts being blocked. If the ISP disables the the tools, the affects of the DDOS increase and all players get disconnections. If the tools stay on, the login attempts are going to fail for players sporadically. The attacks are ongoing so we have to keep the tools active which unfortunately will cause login issues for some customers for the time being. Most customers are managing to log in after a number of retries and for some, restarting their router to get a new IP (if your ISP assigns them dynamically) can improve your chances of a successful login. There are still small spurts of degradation in connection stability to the poker server so if you do lose connection during your session and believe you require a refund, then please either post in this thread or contact CS and we'll issue compensation as required. 08/07/2022 - We're now also experiencing a delay in winnings from tournaments and buy-outs from cash game tables reaching players accounts. These transactions are being recorded on the poker server, they're just not reaching the Unibet server to put the funds on your account. We're aware of this and working on it. We have a record of everything so you will receive your funds once the issue is resolved. - RESOLVED Update 10/07 (15:00) - Attacks are still ongoing so you are likely to continue to be affected by login and connectivity issues. Apologies for all the inconvenience caused. We'll continue to update this thread as and when we have updates 3 1 1 Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 8, 2022 Author Share Posted July 8, 2022 Customers with missing cash game stacks and tournament winnings should now have received them. Let me know if you want something double checked. 2 2 Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 8, 2022 Author Share Posted July 8, 2022 Customers missing a refund from Tournament ID: 30260350 - €5 buy-in €400 Omaha Deep Space have now been credited their buy-in back. 1 1 Poker Janitor Link to comment Share on other sites More sharing options...
Frongeb Posted July 8, 2022 Share Posted July 8, 2022 Hi, I dont see any refund of buyin for my last two 5E Hexapro games. Can you check it? Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 8, 2022 Author Share Posted July 8, 2022 52 minutes ago, Frongeb said: Hi, I dont see any refund of buyin for my last two 5E Hexapro games. Can you check it? Only paused tournaments from 06/07 were automatically refunded. You were given 1000 BP at lunchtime Poker Janitor Link to comment Share on other sites More sharing options...
miziel Posted July 9, 2022 Share Posted July 9, 2022 I have problems with logging in on mobile (android 7). An error occurs, but the app "lets me in". Not sure if it's connected to ongoing problems but didn't see anything like this mentioned recently. Link to comment Share on other sites More sharing options...
helmarit Posted July 9, 2022 Share Posted July 9, 2022 Juu en pääse kirjautumaan pelitililleni. Sijainnista virheilmoitus??????? Link to comment Share on other sites More sharing options...
Le_Ena Posted July 10, 2022 Share Posted July 10, 2022 Unibet we love you, and we hope that this troubles will be solved. I can't imagine life without you, take care. ❤️ Link to comment Share on other sites More sharing options...
Check_Norris Posted July 10, 2022 Share Posted July 10, 2022 Hello, is the problem solved for everyone? I'm not on my computer, when I launch the software, I have a blank page... Could this be another problem? Link to comment Share on other sites More sharing options...
Rushbie Posted July 10, 2022 Share Posted July 10, 2022 Nah, by now you've probably solved it already and loggd in Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 10, 2022 Author Share Posted July 10, 2022 4 hours ago, Check_Norris said: Hello, is the problem solved for everyone? I'm not on my computer, when I launch the software, I have a blank page... Could this be another problem? Check your graphics card drivers are up to date, it's usually the cause of white screen issues. Windows 7 is no longer supported so if that doesn't resolve you're problem you'll need to use the web client or upgrade your OS. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 10, 2022 Author Share Posted July 10, 2022 Update 10/07 - Attacks are still ongoing so you are likely to continue to be affected by login and connectivity issues. 1 Poker Janitor Link to comment Share on other sites More sharing options...
Xerka23 Posted July 11, 2022 Share Posted July 11, 2022 (edited) Hey Andy. Can u check my last 4-5 sng-s? I was disconnected and at least at three tables i was completely blinded out and i. I had to try many many times to log in and after that the same thing happened. Can u issue me a fair recompensation? Edited July 11, 2022 by Xerka23 Link to comment Share on other sites More sharing options...
startelver Posted July 12, 2022 Share Posted July 12, 2022 Is it a Russian attack, maybe a revenge for not letting Russians play ? Who are responsible ? Are they asking for money ? This is my screenshot tonight. Link to comment Share on other sites More sharing options...
startelver Posted July 13, 2022 Share Posted July 13, 2022 Same again today Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 15, 2022 Author Share Posted July 15, 2022 A non-update that attacks are still ongoing, so the location errors and possible disconnections may still occur. 2 Poker Janitor Link to comment Share on other sites More sharing options...
sgriff Posted July 15, 2022 Share Posted July 15, 2022 Ah, I did wonder why my location was not recognised. It was fine 30 seconds later so I didn't worry about it at the time. I hope you fight off these idiots soon. Link to comment Share on other sites More sharing options...
Acejp Posted July 16, 2022 Share Posted July 16, 2022 Alsof lost 5€whitout playing hexapro 5 € Link to comment Share on other sites More sharing options...
Acejp Posted July 16, 2022 Share Posted July 16, 2022 On 7/8/2022 at 11:32 AM, Andy-Unibet said: We're going to use this thread to post updated regarding the ongoing server issues affecting the poker product. On Wednesday (6th) evening around 18:25 CEST, the ISP that provides connectivity for the poker server started experiencing a degradation in service due to a number of DDOS attacks. This caused connection issues for players and triggered the automatic pause of all running tournaments (MTT/SNG/Hex), the pausing of new Hex/SNG games being generated and the automatic pause of any scheduled MTTs as soon as they started. The ISP put in place measures to defend against the attacks and server stability improved. In order for the tournaments to be restarted, a manual intervention was/is required by the software developers but they were unable to reach the poker server to action this. The decision was made to manually cancel all active tournaments and scheduled tournaments until 09:00 CEST on the Thursday (7th) and SNG/Hexapro game creation remained off for the same period. Cash games were unaffected by the pause and were active overnight. On the morning of the 7th reports started coming in that customers were having issues logging into the poker client with "Unable to identify your location" errors. Unfortunately, these errors are a result of the DDOS mitigation tools the ISP is using to defend against the still ongoing attacks and are resulting in legitimate customer login attempts being blocked. If the ISP disables the the tools, the affects of the DDOS increase and all players get disconnections. If the tools stay on, the login attempts are going to fail for players sporadically. The attacks are ongoing so we have to keep the tools active which unfortunately will cause login issues for some customers for the time being. Most customers are managing to log in after a number of retries and for some, restarting their router to get a new IP (if your ISP assigns them dynamically) can improve your chances of a successful login. There are still small spurts of degradation in connection stability to the poker server so if you do lose connection during your session and believe you require a refund, then please either post in this thread or contact CS and we'll issue compensation as required. 08/07/2022 - We're now also experiencing a delay in winnings from tournaments and buy-outs from cash game tables reaching players accounts. These transactions are being recorded on the poker server, they're just not reaching the Unibet server to put the funds on your account. We're aware of this and working on it. We have a record of everything so you will receive your funds once the issue is resolved. - RESOLVED Update 10/07 (15:00) - Attacks are still ongoing so you are likely to continue to be affected by login and connectivity issues. Apologies for all the inconvenience caused. We'll continue to update this thread as and when we have updates Accepted Link to comment Share on other sites More sharing options...
Acejp Posted July 16, 2022 Share Posted July 16, 2022 On 7/10/2022 at 3:56 PM, Andy-Unibet said: Update 10/07 - Attacks are still ongoing so you are likely to continue to be affected by login and connectivity issues. Hey Andy van you checky hexapro i played last nicht i wass kikked And Lost 5 euro. Thanks Link to comment Share on other sites More sharing options...
Ghaleon Posted July 20, 2022 Share Posted July 20, 2022 I suppose reason is same ddos attack that I have been unable to login in poker client for whole day? Link to comment Share on other sites More sharing options...
Andy-Relax Posted July 21, 2022 Author Share Posted July 21, 2022 Yes, very likely to be the cause. Poker Janitor Link to comment Share on other sites More sharing options...
startelver Posted July 21, 2022 Share Posted July 21, 2022 I can't even log into no.unibet.com now. It freezes. Link to comment Share on other sites More sharing options...
startelver Posted July 21, 2022 Share Posted July 21, 2022 Working again now Link to comment Share on other sites More sharing options...
startelver Posted July 22, 2022 Share Posted July 22, 2022 I can't log in ! Location problem again. I am in Norway. Been like this whole week. @Andy-Unibet Link to comment Share on other sites More sharing options...
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