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Winnings not paid and also game froze during free spins twice on dragons fire


Saintdee
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So I placed 9th place in dragon's fire tournament and been getting the run around when my winnings would be paid I was told they don't pay the winnings right away and it takes 48 hours to be paid then I spoke with a recent agent who told me I've been paid at exactly 18:59 on March 25th which I have a screen shot of the agents statement saying I got paid out March 25th at 1859 but I do not see it in my account history! Which I followed step by step with the agent! But they say they see it has been paid when I clearly would know that I received my winnings otherwise I wouldn't ask. Doesn't my account history matter that the payment if paid to me would show on my account history who knows with what they are sending me through email if they fabricated it or not and also 2 times during dragon's fire I had free spins and didn't get to play it out one was 24 spins alm together since I hit it twice but game froze when I had 18 spins remaining and had to restart and it paid me out a small amount and also the second time when I had to choose between 3 free spins it froze which I also have screenshot and had to restart and paid me out such a small amount like this ❤️♥️❤️ is starting to become a trend for me after winning a large amount my games and winnings now aren't being paid out properly Screenshot_20210327-123211_Chrome.thumb.jpg.f0294e2383db30947dfa08aeb3d949d9.jpg

 

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I got problems in the casino too, @Saintdee  :(  My winnings are frozen at Mystery Joker 6000 .( (And btw, you have to tag one of the mods here if you want any answer..)

But no one seem to care 😠 I have talked with two girls in th Live chat, but they don`t understand the techinal problems..

And I did hope that anyone of the Mods here in the Community will react, but no.. What happens, @ReCorpH ?

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Hey @Muie

I'll log a case about this and we'll have it sorted out. 

@steppek77 Customer Support does understand technical problems as well, and if they don't they will log a case and have people look at it who understands it better. I will take a look at your account and the logged cases and see if I can have an update for you. :)

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@ReCorpH wrote:

Hey @Muie

I'll log a case about this and we'll have it sorted out. 

@steppek77 Customer Support does understand technical problems as well, and if they don't they will log a case and have people look at it who understands it better. I will take a look at your account and the logged cases and see if I can have an update for you. :)


Too late, @ReCorpH 

I tried to fix it and play with 1 NOK as that the bet was frozen.. But it didn`t help, because my winnings was gone.. I don`t know where.. 

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