Saintdee

So I placed 9th place in dragon's fire tournament and been getting the run around when my winnings would be paid I was told they don't pay the winnings right away and it takes 48 hours to be paid then I spoke with a recent agent who told me I've been paid at exactly 18:59 on March 25th which I have a screen shot of the agents statement saying I got paid out March 25th at 1859 but I do not see it in my account history! Which I followed step by step with the agent! But they say they see it has been paid when I clearly would know that I received my winnings otherwise I wouldn't ask. Doesn't my account history matter that the payment if paid to me would show on my account history who knows with what they are sending me through email if they fabricated it or not and also 2 times during dragon's fire I had free spins and didn't get to play it out one was 24 spins alm together since I hit it twice but game froze when I had 18 spins remaining and had to restart and it paid me out a small amount and also the second time when I had to choose between 3 free spins it froze which I also have screenshot and had to restart and paid me out such a small amount like this ❤️♥️❤️ is starting to become a trend for me after winning a large amount my games and winnings now aren't being paid out properly