eucal Posted February 2, 2019 Share Posted February 2, 2019 So tennis match between Rosol and Griekspoor at Davos cup got cancelled because of Netherlands won the series already. The game won't be played and I really have to wait 72 hours when you will refund my funds? :D Link to comment Share on other sites More sharing options...
AndreiBN Posted February 2, 2019 Share Posted February 2, 2019 @eucal wrote: So tennis match between Rosol and Griekspoor at Davos cup got cancelled because of Netherlands won the series already. The game won't be played and I really have to wait 72 hours when you will refund my funds? :DHi @eucal and welcome to the community,That 72 hours time frame it just gives the maximum period of time when a canceled match will get voided. That does not mean , by any means , that the bookies will stay with their eyes on the clock and wait till exactly 72 hours have passed to void a certain bet.In order to help speed up the process , either contact Live Chat , or provide an ID of you bet here, and @RayL or @JeppeL will pass it to the relevant department to be checked and settled . This was a Davis Cup match , so it will be fairly easy for them to have the confirmation that the match will not take place anymore. Usually , the problem comes with low level games in different sports.Good luck! "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
eucal Posted February 2, 2019 Author Share Posted February 2, 2019 Thanks for reply. I tried to find live chat but I just can't find it :D Heres the bet ID: 7e8a27c5-6dac-4862-9155-ff75e59dfb1a Link to comment Share on other sites More sharing options...
psrquack Posted February 2, 2019 Share Posted February 2, 2019 @eucal wrote: Thanks for reply. I tried to find live chat but I just can't find it :D Heres the bet ID: 7e8a27c5-6dac-4862-9155-ff75e59dfb1aYou can use this way for example: Link to comment Share on other sites More sharing options...
AndreiBN Posted February 2, 2019 Share Posted February 2, 2019 @eucal , If you click here , you will find a video tutorial on how to get in contact with Live Chat.Also , i meant cupon ID , which is a number that you can find in your betting history when you open that bet slip , t is the last info on top of the bet. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
eucal Posted February 2, 2019 Author Share Posted February 2, 2019 ID: 1760664766 Link to comment Share on other sites More sharing options...
eucal Posted February 2, 2019 Author Share Posted February 2, 2019 Contacted live chat and 5 minutes after that I got back the stake. Thanks for help. Link to comment Share on other sites More sharing options...
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