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@Sparrow473, was indeed cancelled due to a lack of players

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@fish8one as psrquack says above, the poker share of the total revenue has been steadily increasing. You have to keep in mind that new regulations are enforced across all of Europe, and in Sweden (one of our biggest markets) we're for instance no longer allowed to have a loyalty system/give rakeback. Regulatory changes like these will naturally be a challenge, in terms of growing the product at the same time, but I expect 2020 to beat the ATH, as it was also the case last year look at the trend for the biggest poker operators, and compare that to ours, and you'll see we aren't doing so bad

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Talking about RNG is slightly misleading in this case, as it's usually associated with the actual gameplay and not the jackpot feature. You're mixing different things together and talking hand histories etc., which got 0 relevance for the jackpot. You talk about the €1 jackpot being the most common one, which has been clear for the very beginning, and it's listed in the client. The jackpot sequence isn't random, that's predefined by us. To be honest I'm not even sure what you're asking or what you're trying to get at, other than insinuating everything is rigged, or at least could be rigged. Of course the promotion is compliant, else we wouldn't run it.

Stubbe-Unibet

@Ozzyholik but when did you have the issue? Haven't seen anyone else have issues with 80.x Been testing Firefox 73.0.1 (64-bit) without experiencing any issues, but the QA team will do more thorough testing later

Stubbe-Unibet

@Ozzyholik version 79 I assume? We've got some issues with that one, but if you're on v 80.x, you shouldn't experience any issues

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@MadAdo did you send me the supportdetails? Sorry if you did, can't seem to find it. EDIT: see that you send me the browser version. Can you please try to use Chrome to verify if that makes a difference. EDIT 2: we'll be testing v 73.1 of Firefox some more. It's running smoothly for me, but obviously need more thorough testing. @Ozzyholik what browser are you using?

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@FreedoM wrote: @capitaalize wrote: Hi, I qualified for the Unibet Open Dublin but I am unable to attend so could i exchange the package for bonus points if possible (Emailed unibet about this last week but still havent heard anything). Thanks for any help. From what i know you can only exchange the package for BP if you won it trough the Challenge System by getting to 100k points and playing one of the two Freerolls / Winning a package or reaching 1mil and 250k points and getting a package, if you won it any other way unfortenly its not possible to exchange it. I'm gonna tag the mods @Jeppe-Unibet @Ray-Unibet @Stubbe-Unibet @ReCorpH for a more official response. I can confirm the above is correct. We can't exchange packages won through qualifiers. Sorry to hear you can't make it!

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@f1v3h34d, it's because we no longer have usernames on Unibet, when you create a new account. Instead, you'll get a username which is unibet_usernumber. We're looking into implementing a leaderboard alias for next year, so you've got an identity to use on all leaderboards - and if we were to do a hall of fame or similar, it'd be used there as well.

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@ebitdaddy, sent you a PM

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Sure, but I think PM is easier tbh https://www.unibetcommunity.com/t5/notes/composepage/note-to-user-id/21843

Stubbe-Unibet

@psrquack, looks like a new (or at least unknown) bug The carryover of points is only unlocked once you've reached 500k points

Stubbe-Unibet

We had a widespread issue affecting almost everything (including community and poker login). Should be fixed now

Stubbe-Unibet

@SCOBY, will test this but pretty sure it's not a problem to perform a rebuy if you're sitting out

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Release date: 18 February 2020 Next release: 17 March 2020 Promotions: March Prize Drop (24 th Feb – 5 th April) St Patricks day promo (13 th March – 17 th March) March mission Improvements/New features Improved waiting state for HexaPro queue. When the player is in HexaPro queue, an improved waiting screen will show; showing the players left to join, for tournament to start. Bug fixes Fix various issue with overlapping text areas for some elements found in mobile client. For instance: “Wait for BB” text in Norwegian overlaps the option button: Improved FaceID flow upon login. On iOS the FaceID triggered before login but now it’s triggered after the login view is triggered. This improvement should be for all iOS devices. Fix issue with empty time zone values if you login with cleared cache WEB version. For the corner case when a player leaves the HexaPro queue at the same time as the queue gets filled up user does not get any confirmation that he is registered and the HexaPro is running in the background. If this would happen now, we would ensure that the lobby knows that the HexaPro is running and the active table icon is blinking (so player can join the tournament). Downtime We are updating Unibet Poker server side on Tuesday 18/02/2020 05:00-06:00 UTC. Games will be paused during update. New SNG tournament creation disabled 1 hour before update. Update may be finished earlier.

Stubbe-Unibet

@MadAdo yes, please send those and browser version details @CuteRaven yes, most likely

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@MrBandes wrote: Some long aliases does not fit into the ranking. And also some weird empty player slots being ranked. THanks! Both of these are known. The long alias should be fixed in May. The other one hopefully before, but don't have a date yet (hoping for next month).

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@Moe wrote: i couldnt take the addon in the 100r UOS (i had 2x 100 ticket), i clicked the addon button and---> ticket and then every option disappears but i dont got the addon... i want a refund of my lost 100€ ( i would never invest 100€ to play with 8bbs) and i take the addon every single time and in the other toruneys it worked out as usual. and you have to swap the 100 uos ticket to a general ticket or cash please.... https://gyazo.com/2b3313b405e60d2e2daf02ff1489869a https://gyazo.com/bf7b7799d7dc8f6d32e1e39eebf7b527 i am really really mad and disappointed that i couldnt play the biggest value tourney on this series with the 40bbs, every other player had minium at the start after the addon break... @Moe , really sorry to hear that! I'll have a look at this soon, and you should see some bonus points credited your account

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@Ozzyholik wrote: What is problem with UOS 79 tournament? I can't see participants and blinds. Other tourneys are ok. Let's compare below: @Ozzyholik this is just how it's designed to be, when you've got really long tournament descriptions. It'll change in a few months

Stubbe-Unibet

https://www.goal.com/en-ph/news/man-city-banned-from-champions-league-for-two-years-and/mt2cdd0s9w1i1ol86vr4xhasu Excellent news yesterday. Ideally, everyone would be forced to adopt the German way of doing things and even make it a bit stricter, so we don't see Hoffenheim or Leipzig cases. Probably never going to happen, but one can always dream

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@jari1, I don't know the actual numbers, but from personal experience I'd say it triggers once every 200 spins or so, on average, so 800 spins is not very extreme, but you've definitely been unlucky I've definitely been around 600 spins quite a few times a well, before it triggered

Stubbe-Unibet

@CuteRaven @Purps thanks for the details again! Issue seems to be related to you being on v 79.x of Chrome. If you're on Ubuntu Focal, you can update to 80.x, but if you're on an older version of Ubuntu, it seems like the latest Chrome one is 79.x https://packages.ubuntu.com/search?keywords=chromium-browser

Stubbe-Unibet

@MadAdo , @Karmasuper @Purps , can you send me your http://supportdetails.net/ details as a screenshot or by copy and pasting the link in the right side on the page? If any of you experience this again, please hit F12, while the browser client is the active window. The below window will open. Click the console tab and take a screenshot of what you see. I will of course compensate you if this results in a long sitout.

Stubbe-Unibet

@Eldred, yes, you have to apply both filters, as qualifiers don't count

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Thanks. The missing fold button is unfortunately a really old friend of mine. I've been cutting him off a few times, but he insists on coming back to haunt me. It's on the backlog. Could also be related to the initial report, but don't remember ever seeing that one https://www.unibetcommunity.com/t5/Bug-Reports/Hilarious-bug-No-FOLD-button/idi-p/195232

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Thanks for the details everyone. Please report every instance of a browser related freeze/lobby disconnect, that you experience, here in this report

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@MadAdo , thanks! Moved your post. This is why it's so important things are reported the right way. I can't look through all comments to old reports which are marked as fixed

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@psrquack, can you clarify what LAC2020 you're talking about? The affiliate conference? Didn't attend it and haven't followed it, so no clue

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@CuteRaven , @Purps can you share some info about your hardware? - you can for instance use the hwinfo command and take a screenshot of the result

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Just apply the following filters in the client and you'll see all the UOS events

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Hey @CharismaMan . Not one for me to investigate, but think it could be useful, if you could describe what happens in steps, as I'm not 100 % sure what you mean

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