Community

This offer has expired a good while ago. As CS sent you here - and for that reason alone - I've credited you a new €10 HexaPro ticket ... View more

Welcome to the community, @Aostrolopiteco! Apologies for customer support forcing you on here; that obviously shouldn't happen. I had a quick look and can't seem to find the email in question. Can you share the content of the email here? Also, when did you receive this email? ... View more

Well done @GothMoth! I'll credit the BP later today when I'm at the laptop. @psrquack as I believe you saw yesterday, I encouraged him to block poker for a while, so I won't be giving him further incentive to play by crediting BP. Really nice thought though - love the generosity  ... View more

@Merenitsu, I don't agree and no point in arguing further you can't win a tournament which isn't played down till there is a winner. In a qualifier, everyone that gets the ticket is a winner, and the chipleader at the time of tournament conclusion is no more a winner than anyone else getting a ticket: that's the whole point of a qualifier ... View more

@Merenitsu, you didn't win that MTT anymore than the guy finishing 2nd, 3rd, 4th, 5th, 6th or 7th, just like psrquack didn't win the MTT either. You finished in a prize paying position, but that's not that same as winning. And as Wudu said, you can never be a winner in this case, even if you interpret it as you do, as psrquack would win in that case. I should have been more clear in OP, but I thought we could rely a bit on common sense and the word WIN ... View more

@Merenitsu, see my message above. Flips and qualifiers with more than 1 ticket dont count ... View more

Flip tournaments and qualifiers with more than 1 ticket don't count. I will send you 1000bp tomorrow, as I should have mentioned that in the original post ... View more

In case no one wins one today (I'd be surprised if that's not the case), the bounty doubles to 5000 tomorrow and 10000 Monday ... View more

@SCOBY, if the bad beats (the ones you posted aren't really bad beats and don't get the point behind the post, other than you being tilted for no obvious reason) are getting to you, I'd encourage you to block the poker product. I can also do this for you, if you wish. ... View more

@Wizard, can't look up your account now, as I'm not at the company laptop, but the tickets can basically only be used for the designated quarter. So you'll need to have earned a ticket in Q1 2021, which it sounds like you haven't. EDIT: I can see you were informed about this last quarter as well, here on the community, so I don't quite get your comment about the previous quarter. Basically, if you have a ticket that can't be used, it's because it's from a "wrong" quarter. ... View more

@Pitiku25, you can't. We need to comply with anti-money laundering legislation etc., and a simple "I can't send the documents" can't get your account verified. What exactly is the issue if I may ask? ... View more

1. Sincerely I don't care about twitch and watching others playing poker. And probably most of the community members are like me. Majority like you, yes, but quite a big percentage tune in when there's community league (at least 20%), and that's without every really promoting any streams much here. In case it wasn't clear, the Twitch element would never be mandatory; if you don't click the play button, the stream doesn't start ... View more

Tbh I don't want to use my unibet credentials to twitch chat and hopefully you wouldn't force users accepting twitch's tc's when offering a chat option. That won't happen either - no one suggested that from what I can tell the new community platform got a chat option (or several), so it wouldn't be a Twitch chat but a community one. Either that or you'd use your regular Twitch account to chat through Twitch chat. ... View more

Never seen the comeon thing and have to admit I'm not exactly a Twitch wizard. However, I'm very certain there's no way to chat anonymously on Twitch, so curious how that's done. ... View more

Embedding a Twitch stream is not an issue at all; we can do that here as well. The challenge is how to deal with the chat: do we host a chat on the community with the Twitch video feed? Or do we embed the Twitch chat and require users to sign in to Twitch? I'm not sure either of these are an option. The new platform offers a few different options for Twitch integrations. Here is one I really like: https://invisioncommunity.com/files/file/9316-chat-application/ (there are a couple of screenshots showing how it looks and you can drag and resize the stream window). ... View more

We moved away from dedicating significant real estate to casino, inside the poker client, and I don't believe in a split view like the one on the picture: it will be a terrible experience on both products, unless the UI is significantly changed for both, and then it becomes a huge product (with very little benefit). Embedding entire casino and sports sites inside the client, that's not an option at this stage, and I'm not sure it ever will be, considering the ROI. It makes sense for brands that are all about poker (or at least historically used to be), but for a brand where poker is such a small part, it makes much less sense; we don't have the same need for pushing players to place bets or spin on the casino, unlike a site like Pokerstars. In short: the integrated casino on the desktop client is likely all there'll be for the next few years. ... View more

@Betbuilderbets, this promotion: https://www.unibet.com/promotions/sportsbook-promotions/the-king-of-monday#tab:tabview-7-1184839-tab-1 or which one are you thinking about? ... View more

@successlaw wrote: Hi @Stubbe-Unibet  This black screen before to enter  pass and log in stays sometimes 5 minutes and i have to close and reopen it again. Hope this will be fixed Thanks Haven't seen anyone else with this issue, so please have a look at: https://www.unibetcommunity.com/t5/General-Poker/A-how-to-on-poker-bug-reporting/m-p/303376#M45365 ... View more

I've tried reproducing this chips issue without much luck, so if you experience it frequently, I'd love to know what you think might be causing it, and perhaps you could even keep an eye out for it next time you play to try and identify the root cause. We will have our QA team work on it as well. Any info will be rewarded with bonuspoints (if your local law allows it ) ... View more

Credited a mission as a sort of test and before we had decided to run a last run of double troubles @Helena1, can see you completed the mission now and got the NL50 cash game ticket ... View more

@P0kerM0nk, the community aspect will slowly be phased in, as it's a new promotion and I don't expect everyone to see the promo page etc. in the first few weeks. For now, it's not a requirement, but I'll be updating the algorithm regularly, and it'll take some time before I have found the perfect balance with the community aspect. In short, the ecology is obviously the first priority, but we want to put more emphasis on the player community and it'll likely at least boost your reward to a higher value, or decrease the requirement for being part of the selection (not by a lot, but not insignificant either). ... View more

Sorry about the late reply to this one. I can confirm that hand strength isn't used in this case, and I don't believe that's the case anywhere else. Normally the table position would determine the finishing position in these cases, but in our case it is actually completely random, which I think is quite fitting for flips tournaments It's not something we're planning to dedicate resources to changing in the near future. ... View more

This is a Unibet only promotion for now. The one prize a month isn't actually correct. It's possible to get one every week. I've requested to get that part changed in the terms. ... View more

We have decided to run one last week of double trouble and super double trouble tournaments, so if you lost more than €20/€200 last week, you will have received a ticket now. The tournaments will show in the client in 20 minutes. ... View more

@Livertool, yes, you can say that. When missions are credited (usually Wednesday), it'll be credited based on the data from the previous week (as well as more long-term). @FunckyFish, rewards are from €10 to €500 (typically no one will get less than €20). And nice try, but I've tested it already ... View more

@Livertool, Every week we give around 200 players a mission to complete. Once completing this mission, you get the reward (which can be tickets and bonuspoints). The missions are really easy to complete. For cash games it'll typically just be to see 10 flops. HexaPro could be to play 3 tournaments. ... View more

@Helena1, no worries I appreciate the apology and have given you a small mission which will give you a nice little reward once completed ... View more

https://www.unibet.com/promotions/poker-promotions/replay-rewards It's a promotion that will replace the double trouble tournaments - but it will work for all game types, not just cash games. If there's anything specific, which you'd like to know, just ask here ... View more

Sure the monk will appreciate all the traffic to his blog but I agree, let's keep it on topic now, I just wanted to set things straight ... View more