Community

Please note we're making a few changes to regular tournaments in preparation of UOS: ID Name Current time New time 3154 Unibet Open Centroll 19:10 14:10 9009 €100 Hold'Em Bounty  Freeroll 17:15 15:15 9113 €100 Unibet Slot Flip 20:30 16:30 9011 Unibet Open Freeroll 21:05 23:50 ... View more

@RX7_Dagonet just login, add the bet to your betslip, enter a large number as stake and try to place the bet - you don't actually need the money on the account. You'll then be told the max amount you can bet ... View more

The issues yesterday with stuck games - like the easter freeroll - were not related to the ongoing load issue. A hand controller broke but was fixed around midnight. We're reviewing everything now to make sure the tournament cancellation policy etc. was applied correctly. Truly sorry about this issue! ... View more

@Ray-Unibet, just give me € 50 cash at the office instead ... View more

@jerry wrote: @Stubbe-Unibet wrote: Again, I am open to discussions around the limitations. I really don't think we can ever agree on bringing back the exchangers without limitations, even though I personally think it'd be an interesting experiment 10 to 15 limit for 10e and 50e would do for me (maybe at least 10e? for example im sitting on 19x10e and probably there are people with many more). @WuDu is mostly right but what i like that Unibet is trying to meet us halfway. Maybe if i dont understand in the full the reasoning i can appreciate making the tickets last for 6months which was fantastic gesture and now those exchangers (make them work next week! ). Even with those limits (again 10 seem little too low) there is leeway to work with for everyone.  The rumour of bringing back exchangers already made some impact 10e sat from 19;25CET. The day before im pretty sure it was 6/7 people and there are times this doesnt even start. 19 people is like good old days 25 * of both € 10 and € 2 tickets will probably be okay, but need to discuss it with the team. In the initial proposal from me, there wasn't a limitation on the number of € 50 tickets you can have, as you can't exchange the € 250 tickets - will naturally be limited by the expiration date though. ... View more

@TeddyKGB wrote: Ok thanks for quick reply and hopefully its working tomorrow again. I still have money stuck in the frozen cash game table and can't open new cash game tables. Not poker for tonight then, I guess. Do you have any details about the stuck table that you can share? Could help speed up things a bit maybe ... View more

Thansk for this. Obviously really sorry about these issues! I've sent all the details from the community to Relax, and I expect it to be looked at first thing tomorrow morning ... View more

@rattas2, was it the freeroll? Do you have a tournament ID? I can't load your handhistory right now, else I'd of course check this myself ... View more

@TeddyKGB, can't load the handhistory right now, so @Patric-Unibet will have a look at it tomorrow. I'm not aware of any ongoing issues right now (other than the frozen freeroll) ... View more

@1needgoodflop1 wrote: when qualifying for unibet open malta begins? what date? thanks 5th or 12th of May I'd assume, but I'm not sure about this. @1needgoodflop1  ... View more

@WuDu wrote: @Stubbe-Unibet wrote: That's a fair summary, but we didn't "lose many players". We're talking a low number of players with a high volume. I believe  10 and 20 buyins respectively is reasonable. With the ticket exchanges we consistently had overlay in the finals (significant overlay) and we have to prevent the excessive ticket hoarding and force the € 50 tickets to be used when it's reasonable. We do Not benefit from the excessive hoarding. At the end of the day, what matters is that we get cash buyins into the system equal to the value of the final GTD.  Why do you need 100 tickets at each level? Present some proper arguments if you want to change anything     Ticket hoarders were willing to pay 11 % in rake over and over again, actively decreasing overlays, giving you the chance to offer higher guarantees at every level below the 250s. They also didn't take money out of the system as long as they were exchanging. To me, that sounds very beneficial to you guys. It's like a bank customer who doesn't withdraw. I don't see the correlation between ticket exchanges and overlays in the finals. Let's not forget one thing: During the ticket exchange era, you were offering 6 packages a week. You decreased that number to 5 now (through the backdoor). If things don't change, you'll have to reduce the number of packages to 4 in the near future, as you barely break even right now in the 250s. Hitting the GTD was much more difficult during the exchange era.  As I said before, you don't understand the reasoning behind exchanging tickets at all. At the lower levels, you do it in order to build up a bankroll for the next level. You might argue that no one needs 100 UO10 tickets as you can only play 5 a day. That's correct, however the goal is to have enough tickets to play on the next level. 100 UO10s have the same value as 20*UO50s. And to me that's the minimum amount I'd like to have in order to play at a certain level in order to protect my bankroll and to minimize my risk. The changes you proposed don't go far enough and will not help you get back any of the players you lost. You said that you want to "force" people to act in a certain way (here: to use their Uo50s). Seriously, what's wrong with you guys?  Unibet is not running a monopoly, you have to give people an incentive to act in a certain way. Again, ticket hoarders are a positive thing for Unibet, not a negative. Collecting tickets takes discipline and assuming you're a winning player, it's only a matter of time until playing at a certain level becomes stale and you're looking to move up. In the end, playing the qualifiers over and over again doesn't generate any profit for you unless you make it to the live tournament. The idea that you can impose certain rules and force people to act in a certain way led to the collapse of the UO satellite system in the first place. You want to give people a reason to play the finals? Find ways to make the live tournament more attractive. You want to protect players at the lower levels of the satellite tree? Make sure Uo250s/UO50s can only be exchanged to Uo50s/UO10s and not further down the tree.   The weekly GTD last week was 28,7k. Week 15 of 2018 it was 29.8k. Just before the exchangers were stopped it was 30k. Some guys exchanging did take money out of the system, and one thing the ticket hoarders have in common is close to 0 cash buyin. As I've mentioned before, it's ultimately about getting the same cash in the system as we have as GTD in the finals. There are other benefits, but the cash buyin is not directly positively impacted by the exchangers in their old format. The overlay in the past couple of months has not been higher than just before the exchangers were stopped. We've simply moved the overlay from the 250's to the 50's. Looking at the same period of last year, this year has been really bad though, when looking at overlay. A long list of factors influence the overlay, so this number alone doesn't say a whole lot, but I have looked properly into the impact of the stop of the exchangers.  The exchangers did impact the overlay in the finals. You post is pretty much one big exaggeration, which doesn't help you. The trend is negative, and there's obviously a reason we're considering bringing back the exchanges, but it's far from being as bad as the picture you're painting. Again, I am open to discussions around the limitations. I really don't think we can ever agree on bringing back the exchangers without limitations, even though I personally think it'd be an interesting experiment ... View more

Are you still having issues, or are things back to normal now? ... View more

@NMPfan wrote: @ people not playing higher / not playing finals ... first of all who are these people not playing the finals, I keep seeing people that went though this system and getting to the live events quite regularly, how are they getting there if they don't play the finals ... the ones that don't are probably exceptions or overly cautious, or have a small amount anyway. Of course I might be wrong, and there might be 100 players that have 5k+ in tickets and refuse to play a final which would be pretty silly, mainly silly for them. But if some person is playing a low level (that maybe is their normal level or even higher because of this system) and they will never reach the final step for whatever reason, why is that a problem? They can't take out money out of the system, they are generating liquidity, turnover, rake, decrease overlay, start games (some don't, do your job ), they are getting some amount of enjoyment out of playing online tournaments (particularly in an interesting format that is usually a massive money sink), why are we demonizing them? The point is to get to the live event, sure, if they don't then someone else will get there in their place, what's the problem? That being said I do agree that some limitations to encourage people to move up faster is good for everyone including themselves.  @Stubbe-Unibet " With the ticket exchanges" in conjunction with other factors like not announcing destinations mid way though the qualifying period, changing destinations from something really popular to something much less popular, having repeat destinations even 6 months apart, reducing the number of feeder tournaments and the turnover in them, removing a final and then reintroducing it after a few months of people being used to it not existing anymore and not the best lobby to keep track of them, and reducing the turnover of people that did exchange because of weekly restrictions "we consistently had overlay in the finals (significant overlay)" Fixed that for you  . I know everyone likes to create a narrative that fits their story, and I'm not saying exchanges didn't play a part, but context is important. And yes I know you're on our side this time, it just triggers me okay  . Other factors influencing the overlay. Definitely! We can't - and don't think the guys were back then - solely blame the exchangers for the final overlay. However, it did have an impact. You're totally right that if we had a set number of guys exchanging and we never had new customers starting to do this, the impact on the final wouldn't really be there. The guys winning would eventually (for some it'd take way too long, not because of a lack of skill but a very concervative approach) move up and play the finals, and the ones who were struggling to move up would help with liquidity, rake etc. (cash buyin still an issue here though, and that is the main factor). BUT, we did have new customers starting to exchange, and some of these were hoarding A LOT of tickets. It really doesn't take more than a few of these players to make things difficult, if there're no limitations, and they do hoard an excessive amount. I don't think it's a secret I've always liked the exchangers, but I've also seen the issues. We can definitely discuss where exactly the limits should be, but there has to be limits, and 100 buyins at every level is not the answer   ... View more

Sorry guys, was out buying some dinner. I've made Relax aware of the issue. Will keep you posted. We're working on moving these freerolls, from when UOS start, to earlier in the day when there's less traffic. ... View more

@psrquack wrote: @Stubbe-Unibet wrote: The main purpose of the ticket exchange - from my perspective - is to allow someone to get a real shot at qualifying with very little investment and risk. 100 buyins isn't needed   Thanks for saying my argument wasn't proper. I'm really appreciate that behaviour and I always enjoy the friendly air of the community. Glad to be here. Little investment and risk never will met. You generally won't be able to win your 20% chance 3-4 times in a row. The dynamincs, the players, the structure are diverse at the various levels. You can't adapt it if you are a hobby  player. With other words you have to change your bet sizes/ your playing style/your playing hands/steal cards when you sit at the €2 and at the €50 qualifier. You can do it, if you are the one of the million guy. I meant no disrespect, but you should know by now that I don't sugarcoat things for you @NMPfan responded to most of the things in your posts, so if there's something you'd like me to address, let me know ... View more

@psrquack wrote: @Stubbe-Unibet wrote:   @psrquack wrote: @Stubbe-Unibet wrote: Why do you need 100 tickets at each level? Present some proper arguments if you want to change anything   https://www.cardschat.com/f59/mtt-brm-how-many-buy-ins-275565/ The majority says 100 buyin is optimal. The UO sats are small field tournaments and the steps are only 5x (2>10>50>250), so that doesn't apply here. Furthermore, please note that we're not attempting to cater for someone with a really conservative brm; the excessive hoarding is not in our interest   Please don't do this. You have written previously that you need an argument. Now you just want to skip it, beacuse that doesn't fit to your preconception. You also said that you doesn't want excessive hoarders. If so then why do you want to see arguments which supports the 100 tickets/level option? @psrquack exactly what @@Caladrias said. I did say to present proper arguments, not any argument. You can have 100 buyins at the lowest level - even several hundred - if you look at the total ticket value. The main purpose of the ticket exchange - from my perspective - is to allow someone to get a real shot at qualifying with very little investment and risk. 100 buyins isn't needed   ... View more

  @psrquack wrote: @Stubbe-Unibet wrote: Why do you need 100 tickets at each level? Present some proper arguments if you want to change anything   https://www.cardschat.com/f59/mtt-brm-how-many-buy-ins-275565/ The majority says 100 buyin is optimal. The UO sats are small field tournaments and the steps are only 5x (2>10>50>250), so that doesn't apply here. Furthermore, please note that we're not attempting to cater for someone with a really conservative brm; the excessive hoarding is not in our interest   ... View more

  @jerry wrote: @Stubbe-Unibet Can we know when (if it happen) this will start? Lets say i have 9x10e tickets can i exchange one of 50e for 5x10e or only after i will be left with 5x10e? Nevermind this question i saw the answer higher up.  Can't say yet Yes, if you have 9 * €10 tickets, you can exchange a €50 ticket without a problem   ... View more

@WuDu wrote: @Stubbe-Unibet wrote:   Daily exchangers instead of weekly No exchangers for € 250 tickets If you’ve got more than x tickets, you’re not allowed to exchange further ticket to that level: Once you have 20 tickets at € 2 and € 1 level (20 tickets for each level), you’re not allowed to exchange further tickets to this level Once you have 10 tickets at € 10 and € 4 level (10 tickets for each level), you’re not allowed to exchange further tickets to this level – so once you’ve got 10 €10 tickets and win a € 50 ticket, you’ll be forced to play the € 50 ticket (unless you lose more € 10 tickets so you’ve got less than 10 again) Possibly a slightly shorter expiry date on € 50 tickets    So basically the maximum amount of ticket value a player can have is 100 Euro in UO10s and 40 Euros in Uo2s before exchanges are blocked again? With the trade off being the UO50s expiring earlier? To paraphrase LL Cool J, I wouldn't call that a comeback. In my opinion, this is not a smart idea, because you're trying too much here and artificially create rules that'll "probably" backfire again. It baffles me that after almost 6 months, you still have not understood why you lost so many players... A smart idea would be to allow exchanges at all levels, however come up with a solution, so that UO50 regulars are not playing the UO2s or UO10s with exchanged tickets. That would give the players the freedom to build their UO bankroll (if they want to) while also giving some protection to the lower stakes.   That's a fair summary, but we didn't "lose many players". We're talking a low number of players with a high volume. I believe  10 and 20 buyins respectively is reasonable. With the ticket exchanges we consistently had overlay in the finals (significant overlay) and we have to prevent the excessive ticket hoarding and force the € 50 tickets to be used when it's reasonable. We do Not benefit from the excessive hoarding. At the end of the day, what matters is that we get cash buyins into the system equal to the value of the final GTD.  Why do you need 100 tickets at each level? Present some proper arguments if you want to change anything   ... View more

@Merenitsu wrote: @Stubbe-Unibet  Once you have 20 tickets at € 2 and € 1 level (20 tickets for each level), you’re not allowed to exchange further tickets to this level Once you have 10 tickets at € 10 and € 4 level (10 tickets for each level), you’re not allowed to exchange further tickets to this level – so once you’ve got 10 €10 tickets and win a € 50 ticket, you’ll be forced to play the € 50 ticket (unless you lose more € 10 tickets so you’ve got less than 10 again)   if i will have more or less on every level? I'm afraid I don't really understand your question. It's actually pretty simple. If you have 20 or more € 2 tickets, you can't exchange a € 10 ticket to € 2 ticket. If you've got 10 €10 tickets, you're not allowed to exchange a € 50 ticket to € 10 If you have 2, 7, 15 or 19 € 2 tickets, you can exchange a € 10 ticket to € 2 tickets. ... View more

@FreedoM wrote: Sounds good, will this also apply to the UK Tour tickets? For now just UO, but UK tour could of course be added as well; we haven't discussed this in detail ... View more

@Merenitsu wrote: I expressed my opinion on this half a year ago. but it is not yet clear how this will work. as it is difficult to look at first sight  What's not clear? Happy to explain ... View more

First of all I just want to say we really do appreciate all the feedback in this thread, and we have been listening - at least to some of you   Deciding to remove the exchangers was not an easy decision, and we're now in a situation where we're considering bringing them back, but we can't bring them back in the same format as last year.  We've been discussing the setup with a group of members, and if we are to bring the exchangers back, it'll be with a setup like this: Daily exchangers instead of weekly No exchangers for € 250 tickets If you’ve got more than x tickets, you’re not allowed to exchange further ticket to that level: Once you have 20 tickets at € 2 and € 1 level (20 tickets for each level), you’re not allowed to exchange further tickets to this level Once you have 10 tickets at € 10 and € 4 level (10 tickets for each level), you’re not allowed to exchange further tickets to this level – so once you’ve got 10 €10 tickets and win a € 50 ticket, you’ll be forced to play the € 50 ticket (unless you lose more € 10 tickets so you’ve got less than 10 again) Possibly a slightly shorter expiry date on € 50 tickets    Would love to hear your feedback on the above. I personally think it's a good compromise where we don't end up with people hoarding a hundred tickets at one level, but at the same time we offer a much safer way to play the satellites with a very limited initial bankroll - we acknowledge that by removing the exchangers, we did make it significantly less interesting to try to qualify for a small group of customers, a group of customers we'd love to see at Unibet Open. The exchangers have their advantages and disadvantages, and it's not as black or white as it's often been made out to be in this thread. For all the other off-topic discussions above, I'm happy to take those, but it should be in another thread ... View more

@jerry, a new deck of cards is unfortunately significantly more complex (will have to be added to settings etc.) than a simple background. The provider is currently investigating the exact scope of a new deck of cards Let's keep this thread on topic and take these other discussions elsewhere ... View more

@wwaanneess wrote: Ok, sorry for the off topicness of my post, so for design I'm fine, happy with the black one  No worries, I totally get that you think the other is significantly more important, and if both of these improvements were with the same team, I would agree with you ... View more

@wwaanneess wrote: Design is for later imo, first table breaking problem for cash pls.  @wwaanneess these two are not related in any way and depend on different teams, but I hear you ... View more

@Esir, there will likely be some changes to table design in specific situations in the next release, but it's not related to existing designs nor new designs as such - can't say more at this stage I want to do a community competition for table- and card designs, but it's been difficult to find resources for it given the technical issues. I'll spend some time on it later this week and check with the provider what can be done short-term. ... View more

Duplicate of: https://www.unibetcommunity.com/t5/Bug-Reports/Messed-up-lobby/idi-p/173573 The issue is unfortunately not solved yet We were expecting a fix in the release that went out yesterday, but it wasn't quite ready. We're now hoping for a fix next month. Obviously really unfortunate timing with a big freeroll promo as well as UOS ... View more

@23, I'm not dealing with your case personally. You're not being treated equally to people committing obvious fraud - then your account would be completely frozen and you would never get access to the funds again. The 3-5 days is what these cases typically take, and I can't just push your case in front of everything else - no one likes sending documents and waiting. Again, I do get your frustration and I do apologize, but there really is nothing I can do. NB it's certainly possible that the case will be handled faster than 3 days, but 3-5 days is a qualified estimate. ... View more