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Stubbe-Unibet

@theMachine wrote: //WARNING! DURING THE LAST UNIBET_ONLINE_SERIES MAIN EVENT theMachine WAS UNABLE TO USE TICKETS FOR ADD-ONS DUE TO A TECHNICAL ISSUE. IT IS NOT CLEAR IF THIS HAS BEEN RECTIFIED https://www.unibetcommunity.com/t5/Bug-Reports/ADD-ON-TICKET-NOT-WORKING/idc-p/243626#M4078 it was solved in May @theMachine

Stubbe-Unibet

@warmachine6000, this one should be fixed soon. We're currently testing a possible fix

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@Kuriziwau, it's not forgotten but we've prioritized all MTT tasks instead because of the UOS. It might come in the next release, but depends how it goes with the changes made in this one

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@psrquack you can disable card animations if you don't like the squeeze animation

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Release notes Release date: 22 October Promotions: HexaPro Daily Race November Mission Unibet Online Series Bug fixes: In addition to the below items, we also did a major change to the MTT protocol earlier this month; a change that's been in progress for a few months. This has improved various aspects of the MTT experience and fixed some bugs. Today, it's for instance very unlikely (fix pending confirmation) you'll ever experience any issues with the on-table infobox (it's occationally been showing wrong info for the last couple of years). In general, the MTT experience has been the focus the last month, and I'm confident in saying you're 80 % less likely to experience any issues today than you were during the previous UOS. Attempt more rebuys than you've tickets and bust Change of alias before tournament starts results in multiple aliases for some user (main issue fixed but looks like there're still a few rootcauses we'll have to look into) Bust when doing multi rebuy with different ticket types Final table not created right away; we've implemented Hand-for-hand pre final table + added more "checks" to hand-for-hand mode before ITM. Now there shouldn't be any scenarios where 1 table gets to play more hands vs other tables pre ITM & FT. Downtime We are updating Unibet Poker server side on Tuesday 2019-10-22 04:00-05:00 UTC. Games will be paused during update. New SNG tournament creation disabled 1 hour before update. Update may be finished earlier.

Stubbe-Unibet

Don't have anything to add to this one other than what I did here: https://www.unibetcommunity.com/t5/Bug-Reports/Quick-reply-in-signed-out-state/idi-p/241878

Stubbe-Unibet

@psrquack, exactly For how long did it show like this?

Stubbe-Unibet

Get ready for another Friday Freeroll Frenzy, on a Thursday We've got 3 extra freerolls tonight at 20:00, 20:10 and 20:20 CET. Two of them with bounties. As with the previous ones, I'd love to get screenshots of any issues you might experience

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@psrquack wrote: @Stubbe-Unibet wrote: The promo icon/promo view will change next year, and you'll likely prefer that design Would you implement the sentence "This is a licenced product by your governement" to the client? If no there is nothing what i would like to see in the client. Sure, just move to a different country

Stubbe-Unibet

@psrquack wrote: @psrquack wrote: @Stubbe-Unibet wrote: @psrquack, it's intentional. There're positives and negatives with it. Ultimately doesn't matter much imo Please name 2 positive things what help MTT players. Thanks. Still waiting the 2 positive things, because you have written it in plural. @Leo-Unibet , don't be shy, your opinion also have a lot of value. Thanks. I didn't say there were two positive aspects if we're focusing on players solely playing MTT's. It was a general comment taking everything into consideration; customer perspective, our perspective (cross-sell etc.). The promo icon/promo view will change next year, and you'll likely prefer that design That's it from me on this topic. I've got more critical things to deal with

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@psrquack, it's intentional. There're positives and negatives with it. Ultimately doesn't matter much imo

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@successlaw, no, but it's possible we'll do it this Friday as well. It's to test some client changes ahead of the next release, so it's not going to be a regular thing

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@psrquack you got 100 BP

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@Purps, are you using chrome? Not all browsers are supported. Try making it full screen and add another table.

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Waiting for confirmation on how we'll deal with the compensation

Stubbe-Unibet

@psrquack, you're oversimplifying things to a meaningless extent and there's no point in me commenting further on things, when that's your stance. Every poker app, every game, every complex application ever developed had bugs in it's infancy stage and when you have monthly releases there'll be bugs, forever. I'm proud of how far we've come with the bugs since I started. There is no such thing as a bugfree client. We should have less bugs, also less than we have after the next release, but completely free of bugs we'll never be.

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@AndreiBN, I totally get that, and I understand your post was written in frustration. If you haven't played for a while and then started playing yesterday, the timing is indeed very unfortunate, but as I said above, it's not a case of the Relax servers crashing, the code being badly written etc. @psrquack not sure you read my posts. I get it's frustrating and you don't want to see that error message, but please keep in mind what I just wrote above Now that we'll - fingers crossed - have all the critical MTT issues fixed this month, my next area of focus will be the mobile experience and more specifically mobile sessions and disconnects.

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Looks like the issue this morning (started at 08:54 and was working properly again 09:32) was the same as yesterday, so again; it wouldn't really help changing the software vendor. These things happen to all sites occationally; just check Twitter.

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@AndreiBN I get you're frustrated, but what you're claiming here simply isn't true. We've got +30 bugs less now than when I joined in January, and after this months release we'll have no global - all platforms, all markets - critical bugs left as I see it. Please note that the majority of issues you see here on the community are local ones; bad connection on customer end, outdated drivers etc. In this case it does unfortunately look like we had issues on our end - don't know the rootcause yet - and yesterday Relax had an issue with their ISP which resulted in a lot of disconnects as well - something somewhat out of our hands that we can't do a whole lot to mitigate the impact of. Fortunately, these kind of issues are far from common and only happen a few times a year.

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@Brocky let me know if you need any numbers for the blog; like multiplier distribution for all Hexas played

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@GR1ZZL3R, which tournament is the 2nd picture from?

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Thanks guys. There seems to still be an issue (the one you have on your pictures) when there's between 300 and 100 players left. There's a code change happening at the 300 mark, so I expect this one to be solved with the next release, if not before

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@Shulya85, what happens when you try to register? Can't you see the tournament? Only the freeroll affected? Can you share some more details?

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@psrquack, that's one of the issues which should be fixed now, since yesterday (Wrong info in MTT on-table info box)

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Enjoy

Stubbe-Unibet

Yesterday we implemented a few changes to the MTT protocol, and we expect a range of issues to have been solved (see list below). We'll have 3 extra freerolls starting today at 16:00, 16:15 and 16:30 CEST Wrong info in MTT on-table info box Change of alias before tournament starts results in multiple aliases for some user Level 0/1 in MTT lobby for cancelled tournaments Player ID shown instead of alias in MTT lobby Registration randomly showing as closed If you play these, I'd love some feedback and hear about any issues you might have experienced (screenshots appreciated)

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@WuDu perhaps you fancy this one:

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Changing state to needs info. As mentioned above, this is very likely a local issue - especially since you mention it's happening when your connection or hardware is struggling.

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Sorry about the late reply - bug fixing time has been focused 100 % on MTT's lately. Does this happen regularly or just a one-time thing? How big of a delay are we talking?

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