RayL

Hi @HandShanders,
It's not technically possible to revive a cash ticket however, I've added you another one as a goodwill gesture but the flops you've seen can't be added to it. You can always extend a cash ticket by if you see a flop/week. :)
 
/Ray
 
 

Hi @jeanpiere, welcome to the Community :)
The promotion is a 50% cashback based on wagering, basically your bet needs to settle in order for the cashback to be issued automatically. Please let us know if that doesn't happen though when your bet is settled, we can have a look at it then.
 
/Ray

Hi @Delongi69 thanks for your private message first of all.
The documents uploaded are more than ok, apologies for the waiting times experienced. They are now approved, and your withdrawal processed successfully. I've also added you a small "sorry about the waiting times" bonus :), I hope you make good use of it and if you haven't noticed yet (like that would be possible), we are running our own "Advent Calendar" here in the Community where you can participate in competitions for little to no money at all :) Have a look here: https://www.unibetcommunity.com/t5/Advent-Calendar-2019/bd-p/Advent2019.
Hope to see you around.
 
/Ray

Hi @FT10, welcome to the Community :)
We had a closer look at this offer and at the bets you placed and the reason why it wasn't paid is that within the 5fold you placed you had a bet on Slavia Praha - Inter on "Inter or Draw", which is not exactly a 1 X 2 as the promotion mentions in it's terms: "Enkel pre-match 1X2 weddenschappen. De minimale notering van de totale combinatie dient 4.00 te zijn". It's also mentioned that the bets need to be "Prematch" and you actually have Live vet there as well. These would be the reasons that your refund didn't get issued I'm afraid.
 
/Ray

Hi @Uni-best, thanks for reaching out to us with this issue, I've added you the Free Bet now :)

Hi @Haribo_Rox, welcome to the Community and thanks for reaching out to us. I had a colleague have a closer look at the documents sent and I'm happy to say that we got everything approved and your withdrawal paid :) Please let us know if there's anything else we can do for you.
 
/Ray

Hi @EG, I'm afraid that we don't run that page from the Community, there is a page that you would need to fill in and submit your application. The admins there will add you to the group after.
 
/Ray

Hi @Lacoste, it seems that the verification completed successfully in the meantime and your withdrawal was paid as well. Thank you for your patience in this verification and please let us know if there's something we can still do for you.
 
/Ray

Hi @25664970, double checked on your verification and I'm happy to say that everything is verified and your account is up and running. Thank you for your patience and good luck to you :).
 
/Ray

Hi @Krzysztof, good news :). Our payments team got to the bottom of it and the funds are on your account. Thank you for your patience, please let us know if there's anything we can still do for you.
 
/Ray

Hi @Skewis, welcome to the Community :)
The bets were added in the meantime, I believe the issue was that the bet would need to first settle before they get added. Please let us know if there's still something we can do for you.
 
/Ray

Done :)

Hi @Mandzoo, I understand now thanks for the screenshot, that helped allot.
So, this was your deposit Bonus accepted on 25-Oct-2019, and you started wagering your money, however on the same day at 20:55, you've lost the Bonus money and the offer completed basically giving you the above message, that you've "completed" the bonus in the sense that there's nothing left to wager. I totally understand the confusion though. You can double-check this in your account history using the dates and times provided by me above and confirm this. Sorry for the back and forth.
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Tidiane, welcome to the Community :)
It seems the verification needed a bit of more time to complete but I've double-checked on it now and it seems that everything is verified and ready to go. Please let us know if there's still something we can do for you.
 
/Ray

Hi @Mamiouk, welcome to the Community :)
Sorry to keep you waiting first of all, and thank you for sending in the document. I have double checked on the status of your verification and unfortunately it was still pending however I've raised it's priority now and it will be checked out by one of our colleagues as soon as possible. I'll keep my eyes on it as well and inform you here once there is a development.
Thank you for your patience.
 
/Ray

Hi @Jaime, welcome to the Community :) and sorry for picking up your post a bit late.
The issue seems to be solved as I can't find any document request on the account or verification notification, but apologies for the initial confusion none the less. Please note that a verification might arise though and every account passes through one sooner or later based on their activity. This just a heads up for the future. Please let us know if there;s still something we can do for you, now, or in the future.
 
/Ray

Hi @bigwinner69420, welcome to the Community :) I've created a request for you and as soon as I have it, I'll be e-mailing your with it. Might take a day, just a heads up.
 
/Ray

Apologies for not reacting in time to your request first of all @Logic and a warm welcome to the Community :)
We try to be as quick as possible with everything that comes our way however what we can't do is guarantee an instant service. If there is anything urgent, please feel free to contact Live Chat initially and then loop us into it if you're having difficulties solving an issue or a request, we're always happy to help.
Thanks for the tag @TheStrongMan.
/Ray

Hi @CStanKAta79, I wish I could take credit for this one but it seems that the process completed it's self this time :). I'm happy that the withdrawal got processed and everything is in order. Please let us know if there's anything we can still do for you.
 
/Ray

Hi @LeVsKaRa, I'm afraid that we won't be able to remove any restrictions created by you on the account as that would be against our rules however we can maybe offer to figure some sort of compensation out on the product that you still have active on your account, this out of a one time good will gesture. Would that be ok and if yes, can you please give us a link to the community promotion that you've won a sports prize on?
 
/Ray

Hi @viktomas91, welcome to the Community :)
I've double checked and the Casino offer is on your account, you can find it under " My Bonus offers" in the bonus section. One little peace of advice though, You were supposed to place a 40 pound bet which you did. If you activate the Casino Bonus now and your 40 pound bet looses, you won't receive the Bonus Money refund as Bonuses don't stack. So what I would advise is to wait for the bet to be settled, and in the case that it looses, try wagering it first to turn it into cash and only then activate your Casino Bonus. If the bet wins than that's that, payout is in cash and your're welcome to proceed with the Casino Bonus. Please let me know if you need any further clarification.
 
/Ray

Hi @JohannesBJensen, welcome to the Community :). Indeed there is a way, I've created a request for you and when I have your financial logs I'll e-mail you with them. Stay tuned.
 
/Ray

HI @MaNuZOR, welcome to the Community :)
The rules in Lightning Roulette are slightly different from classic Roulette, to be more specific for "straight up" bets, the payout table ranges from 29:1 to 500:1 depending if the number chosen is struck by lightning or not. In classic Roulette you are right in saying that the payout 35:1 however that does not apply here. Please see information board below:

 

Hi @TobyNyssen , welcome to the Community :)
Upon further checking, we have confirmed that there was no corner taken at the interval 20:00-24:59 - 1st Half. The nearest corner was awarded at 19:46 and was taken at 19:52 minute of the match, please see screenshots below:


 

Hi guys @beachman, @Stonemine, @Henryrj,  welcome to the Community :)
There was indeed an issue with the site that manifested in the way described by you a couple of days ago, however double checking now I see that no fresh reports came in (phew :) ) and everything seems to be back to normal. Are you guys still experiencing this issue? I'll mark this report as "Solved" in the meantime but please get back to me if you're still having trouble with it.
/Ray