Krzysztof Posted November 23, 2019 Share Posted November 23, 2019 I made deposit 21.11.2019 .25 and 26 f but on my unibet acount i get 26 only Link to comment Share on other sites More sharing options...
RayL Posted November 25, 2019 Share Posted November 25, 2019 Hi @Krzysztof, welcome to the Community :). I had a look at your account and I'm unable to locate any errors when looking at your deposits. It can indeed happen that a deposit gets stuck with your bank or with the payment providers, in that case, we're more than happy to look into it. Can you please, as a first step, try contacting your bank to see if they can locate the funds from their end, and if not we would need a Bank Statement showing the missing deposit. With that document, we will be able to reach out to our payment team and have them help you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted November 26, 2019 Share Posted November 26, 2019 Thanks for the screenshots @Krzysztof, I've saved and for security reasons deleted them as this is a public forum. I've also created a case for our payments guys to look into it, I'll keep my eyes on it and inform you here as soon as I hear back from them. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Solution RayL Posted November 27, 2019 Solution Share Posted November 27, 2019 Hi @Krzysztof, good news :). Our payments team got to the bottom of it and the funds are on your account. Thank you for your patience, please let us know if there's anything we can still do for you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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