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Casino Bonus Not Credited


viktomas91
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Go to solution Solved by RayL,

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Hi,

 

I signed up  as part of the promotion for £40 sportsbook bonus +£10 casino bonus, I have recived the £40 for sportsbook once my bet settled as a loss but I don't seem to have being credited the casino bonus, is this something you can check for me?

 

Thanks

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Hi @viktomas91, welcome to the Community :)

I've double checked and the Casino offer is on your account, you can find it under " My Bonus offers" in the bonus section. One little peace of advice though, You were supposed to place a 40 pound bet which you did. If you activate the Casino Bonus now and your 40 pound bet looses, you won't receive the Bonus Money refund as Bonuses don't stack. So what I would advise is to wait for the bet to be settled, and in the case that it looses, try wagering it first to turn it into cash and only then activate your Casino Bonus. If the bet wins than that's that, payout is in cash and your're welcome to proceed with the Casino Bonus. Please let me know if you need any further clarification.

 

/Ray

Former Community Moderator
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