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10€ deposit bonus not credited


Mandzoo
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Go to solution Solved by RayL,

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Hi @Mandzoo, welcome to the Community :)

I've double checked on the Bonus status and at the moment it's completed to 57.4%. The Bonus required a player to wager 150 euro on "Guns and Roses" in order for the reward to unlock and this it seems did not happen on your account. The Bonus is still in progress though, so if you wish to complete it, you can.

 

/Ray

Former Community Moderator
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Hi @Mandzoo, I understand now thanks for the screenshot, that helped allot.
So, this was your deposit Bonus accepted on 25-Oct-2019, and you started wagering your money, however on the same day at 20:55, you've lost the Bonus money and the offer completed basically giving you the above message, that you've "completed" the bonus in the sense that there's nothing left to wager. I totally understand the confusion though. You can double-check this in your account history using the dates and times provided by me above and confirm this. Sorry for the back and forth.

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Former Community Moderator
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