Mandzoo Posted November 22, 2019 Share Posted November 22, 2019 Hi. I've completed the bonus requirements but did not receive 10€ bonus. In the bonus section it says that I got it. Could someone check it out? Thanks in advance Link to comment Share on other sites More sharing options...
RayL Posted November 22, 2019 Share Posted November 22, 2019 Hi @Mandzoo, welcome to the Community :) I've double checked on the Bonus status and at the moment it's completed to 57.4%. The Bonus required a player to wager 150 euro on "Guns and Roses" in order for the reward to unlock and this it seems did not happen on your account. The Bonus is still in progress though, so if you wish to complete it, you can. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Mandzoo Posted November 23, 2019 Author Share Posted November 23, 2019 Not that one. This one: Link to comment Share on other sites More sharing options...
Solution RayL Posted November 25, 2019 Solution Share Posted November 25, 2019 Hi @Mandzoo, I understand now thanks for the screenshot, that helped allot. So, this was your deposit Bonus accepted on 25-Oct-2019, and you started wagering your money, however on the same day at 20:55, you've lost the Bonus money and the offer completed basically giving you the above message, that you've "completed" the bonus in the sense that there's nothing left to wager. I totally understand the confusion though. You can double-check this in your account history using the dates and times provided by me above and confirm this. Sorry for the back and forth.If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Mandzoo Posted November 26, 2019 Author Share Posted November 26, 2019 Ok. Thanks, Ray 1 Link to comment Share on other sites More sharing options...
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