Andy-Relax

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@An1mal wrote:

Hi, cash game hand 1201029635 nl400 disconnected after flop, I had AA after a re-raise to 130eu before flop

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Hi @An1mal, I've checked that hand and you didn't disconnect until the flop. Your opponent had TT and the flop was T34. Turn was a 2 and river was a K with no flushes available. Both you and the othe player checked down all the way due to timeouts. The disconnection probably saved you your stack.

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@ionut91 wrote:

i had 2 hu sng ... one of 10 euro and one of 2 euro .. no one seems to care about me receiving my money back..they said that they refunded already but i didn t get anything back...it s like a joke..when i talk to the guys from the assistence they always tell me something different..now they put me to write here ..honestly ,the department that handles the issue is a joke ..

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Hi @ionut91, You were refunded yesterday. Apologies for the delay.

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@DevilFish wrote:

Hi,

Got disconnect while playing Sit&Gos friday the 17th

 

17/04/2020  02:58:55  1200825435 PokerSit&Go -10€  Table(sg492b64)

17/04/2020  02:58:57  1200825440 PokerSit&Go -10€  Table(sg492b65)

17/04/2020  02:58:28  1200825308 PokerSit&Go -10€  Table(sg492b66) 

17/04/2020  02:58:14  1200825195 PokerSit&Go -10€  Table(sg492b67)

17/04/2020  02:58:21  1200825264 PokerSit&Go -10€  Table(sg492b68

17/04/2020  02:58:26  1200825300 PokerSit&Go -10€  Table(sg492b6a)

Can you proceed at the refund...

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Hi @DevilFish,

Buy-ins have been credited back as bonus points.

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@Supermatos wrote:

All tournament of hexapro

2 of  50 euros to earn 150 euros bought

 

2 of 10 euros, one to earn 15 euros other to earn 50 euros 

1 of 2 euros to earn 3 euros

1 of 1 euros, to earn 10 euros 

I hope you paid the 50 % more as you said? Because i was almost winning 150 euro in one of the tounaments, and almost 400 euros in money that i could had won

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Hi @Supermatos,

Could you provide rough times and dates for the issue please?

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@Fer8973 wrote:

I received an email with a link to this post. I did not received refound. I used to tickets (buy in and add on) to play the Qualifier to Unibet UK Tour €50 3 TIX Rebuy  on April 15 th. I wrote to support and was told to wait 3 days, but I did not received my tickets back.  I do not have the torunament ID, but there is only one of this per day, so I am sure you can identify it. My username is Xastid. I took some screenshots, you can identify the tournament I am talking about here, you can also see there are an hour of diference between these screenshots to verify the problem.

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HI @Fer8973,

Tickets have been returned for this.

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@Antonoff wrote:

I play sng 1 table 4 euro 18 04 2020 1600 CET.Was disconected unibet server.I want back my 4 euro

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Hi @Antonoff, your buy-in has been credited back as bonus points.

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@Dowan wrote:

Also the the 4 €5 tournament tickets are unless aswell I can enter into €5 tournaments with a payout of €1 x5 I’m disappointed. Also my cash ticket I’ve made money. Is there a wager requirement. Or can you turn that into cash ? 

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Hi @Dowan,

You have to see the required number of flops stated on the ticket in your profile before it'll be converted into cash.

The tickets on your account are for the UK Tour, they should be usable for those satellites,

Hi @NUF444,

You've been credited bonus points to cover everything from the 15th.

Hi @Kingo39,

You should have received a refund today

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@MyJoke wrote:

Hello, can someone help me please ? I'm desesperatly trying to get a refund of €10 for a sit&go not even started because of the crash last week.  I've got a hand number 1199598457.  Thanks.

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Hi, @MyJoke,

I've refunded the €10 buy-in for you.

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@JRunix wrote:

 

Hi,

 

thank you for the refund for the Hexapro sit n'gos, I appreciate it.

Here is the hand number: 1201984561. I had an overpair and a nut flush draw, on the flop, with a bet and a raise before me (I was on the button.) I kept trying to reraise (would've been close to all-in) but nothing happened :wow:

Also, on the other table close to that one had double suited aces (can't remember, when i have had them last). but was folded preflop :scared:

I didn't manage to take a screenshot of that one, but could maybe dig it up, if i would be able to receive some cents compensation fo that one too ;)

Anyway,  keep up the good work, thanks for your friendly and patient replies to the refund requests.

 

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Hi @JRunix,

In the first hand you mentioned you were actually behind in the hand.

The hand did play out to the river and I think the DC saved you some money :)

I found the double suited aces hand and credited you some BP for missing out on a potential pot.

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@AndreeaPAM13 wrote:

Hi. I played two HexaPros (50 euros each) on 17th and the connection on Unibet Poker has been lost.

I received an email about the refunding in 72hours but I am still waiting and no refund has been made.

In poker history the IDs are 279465012 and 279464660.

What should I do?

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Hi @AndreeaPAM13,

I can see you played 2 €50 Hexapros on the 17th but you actually won one of them. I've credited bonus points to cover the other buy-in.

Apologies for the inconvenience.

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@Lapinray wrote:

Havent got any buyins back from 16-18.4, started 3-4tournaments every day and every time the same problem. Constant lagging(missing hands), get thrown out of the software and cant get back in. Problems worst on friday, couldnt play at all once thrown out, not even on the website app. On other days was able to get back in sometimes after 30mins or so, only to be thrown out again later on. Unable to play the tournaments, total waste of buyins on each day. Looking for a refund, havent gotten anything. Cheers.

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Hi @Lapinray,

Have credited you some bonus points. Checked every MTT between the 16th and 18th and none of them showed any major amounts of hand disconnections so have given you partial credits for almost all of them.

Apologies for the inconvenience caused on those days.

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@wwaanneess wrote:

tnx, in the other thread i read that they are sorting out all the players with tickets, probably a hell of a job, glgl unibet!

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HI @wwaanneess,

Apologies for the lack of comminucation regarding the move of the live tours to online. The attacks last week have really put a spanner in the works in terms of getting this information out to players. We will be contacting all players to give them options for their packages as soon as we can.

Cash games will be paused just before 10:00 UTC

SNGs and Hexapro creation will be paused at 09:00 UTC

Hi @Lucky7levin,

Apologies for the issues you have been experiences with the poker client. I have credited your account for all the money you spend on the Titan Nano and some extra as compensation for the client freeze. It is currently our top priority to get these freezes elimited from the client to make sure you have the best playing experience.

Hi @Cl1nt,

There will be some unplanned server maintenance today at 10:00 UTC (12:CEST) that will last 3 hours. Tournaments that would have run into that time frame have been removed from the schedule.

Apologies for any inconvenience caused.

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@Leyto2211 wrote:

Hi Andy,

Do you have a feedback for me ?

My tournament "pokovid19" is scheduled for today 9PM CET, but I still don't see it in the lobby, even though I was able to see it before I request the modification.

Thank you in advance for your answer.

Cheers,

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Hi @Leyto2211,

Looks like the edit I did didn't work and it's hidden the tournament. I'll get a new one set up now with the correct blind time. Apologies for the confusion.

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@Leyto2211 wrote:

Hi Andy,

I create a tournament called "pokovid19" and setup level up every 15min, but I would like to change it to 10min.

Could you change that ?

 

Thank you in advance !

Cheers,

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Hi @Leyto2211,

I'll get that adjusted for you. Tournament is in the lobby already waiting for you :) 

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@Runar47 wrote:

Hello,

I requested a private tournament on 25 april, Hälsinggården Throwback PT.

I haven´t recieved any confirmation about the tourney - Is it all OK?!

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Hi @Runar47,

Your tournamnet is in the lobby. Apologies for not sending a confirmation email, I didn't have access to the account when I created teh tournament.

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@Pajt10 wrote:

"Players who have tickets to those live events will be given tickets to the online events. Information will be sent to players with tickets."

 

Hi, when can we expect the comms? Thanks in advance

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We're collating lists of all players for all live tours and will send out communications as soon as we can.

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@Elukka12 wrote:

Great news!

Two questions:

Are Belgian players allowed to win leaderboard prizes?

The original DSO ticket is worth 550EUR but the DSO online is only 300EUR. How does that compute?

Looking forward!

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Just waiting for confirmation on BE people allowed to win leaderboard prizes. Edit: No leaderboard for BE unfortunately. 

DSO packages will be converted to a €300 online ticket and €250 in bonus points. You can also just keep your package and wait until a live stop is announced.

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@Boma1975 wrote:

@Andy-Unibet  Thank you I'd like this in cash please not bonus points as previously given 

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Additional payout has now been processed.

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@Boma1975 wrote:

@Andy-Unibet  Received a reply off @Stubbe-Unibet  to say you will look at this again please advise as a points refund is not cash and not comparable to what 8th would have paid or what I could have won

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Just waiting for Stubbe to check my maths and then we'll get the additional money added to your account.

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@LeVsKaRa wrote:

17.04.2020:

Tournament ID: 1201099366, buy-in 1 Euro, I used a 1 Euro UO Ticket as buy-in + 1 Ticket for rebuy

Tournament ID: 1201048908, buy-in 1 Euro, I used one 1 Euro UO Ticket as buy-in.

I was constantly disconnected, been able to log in few times for like 2-3 minutes and then disconnected again for 10-15 minutes. I kindly ask for a refund (3x1 Euro UO Tickets). Thank you in advance!

Also I can not log in from my poker client right now (both on phone and PC). I can log in just from the Internet browser.

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Hi @LeVsKaRa,

Have credited 2x €1 UO tickets, one for each MTT. You're first buy-in in the second game was completed with only a single hand disconnected, you lost 4 chips and would not have won the hand.