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Posts posted by Andy-Relax
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@JhonnyCash wrote:Hi, I had a disconnect at this time in this tournament:
17.04.2020 2:49:28
ID 279391145
Hi @JhonnyCash, your buy-in for the affected tournament has been refunded as bonus points.
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@ChuckBassPoker wrote:I don't have tournament IDs, but I was promised refunds within 72 hours and I've now been waiting for 2,5 weeks and customer service isn't responding to anything.
On the night between 18th/19th of April server breakdowns messed up all the tournaments I was still in. I may have forgotten some, but I was in at least the following: 5e black hole, 5+rebuys good luck mr gorsky, 10e space madness, 10e+rebuys sputnik, 10e Omaha Space Madness bounty (or whatever the thing is called that starts at 20:45 GMT). I'm expecting ICM-based refunds.
Had the same thing happen again on the 28th of April. I don't have a list of tournaments, but this totally messed up every tournament I was in between roughly 4:50PM - 6:15PM GMT+0. Had big stacks in quite a few of them. Again looking for ICM refunds.
I have video of both incidents, which I have already sent to Unibet support. It clearly shows others sites working normally and Unibet kicking me out and not letting me back in. I believe these were server breakdowns that were already acknowledged by Unibet.
Looking forward to someone actually organizing this, should be something like 150-200€ worth of refunds. Happy to accept tournament tickets or bonus shop points as well, doesn't matter to me.
Thank you.
Hi @ChuckBassPoker,
Firstly I'd like to apologise for the time it has taken to look at your refund case. All of the tournaments you played on the 18th played out to completion so the automatic refund that happens when we cancel tournaments did not happen in your case. This would have been the same on the 27th.
I've been through every tournament on both days and found the following:-
18th April
- €5 Omaha Deep Space: 56 hands played, 3 hands timed out, 1 hand DC'd.
- €5 Galaxy: 29 hands played, 1 hand timed out.
- €10 Dark Matter: 53 hands played, 1 hand timed out.
- €5 Space Madness Bounty: 91 hands played, 6 hands timed out.
- €5 Falling Star bounty: 56 hands played, 1 hand timed out
- €5 Black Hole: 511 hands played, 4 hands timed out, 3 hands DC'd
- €10 Sputnik: 77 hands played, 1 hand timed out.
- €5 Gorsky: 109 hands played, 2 hands timed out, 1 hand DC'd
- €5 Sputnik: 68 hands played, 2 hands timed out, 1 hand DC'd
- €10 Omaha Falling Star: 60 hands played, 1 hand timed out
- €10 Space Madness Bounty: 81 hands played, 1 hand timed out, 2 hands DC'd
27th April
- €5 Deep Space: 34 hands played, 3 hands timed out, 1 hand DC'd
- €5 Moonwalk (1k GTD): 34 hands played, 3 hands timed out, 1 hand DC'd
- €5 Moonwalk (1250 GTD): 68 hands played, 5 hands timed out, 3 hands DC'd
- €5 Omaha Deep Space: 207 hands played, 4 hands timed out, 1 hand DC'd
- €5 Sirius Banzai Bounty: 6 hands played, no affected hands
- €5 Galaxy: 441 hands played, 2 hands timed out.
As none of these tournaments were cancelled the tournament cancellation policy does not apply to any of them and for the majority of them the disruption was minimal. The most consecutive hands missed I believe I saw was 4. I have credited you bonus points based on the partial disruption caused in each tournament.
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@Sweeedeeen wrote:Hello, I received email with 2 options for my UO package. Please give me first option with tournament ticket and bonus points.
@JeppeL , @Andy-Unibet , @Stubbe-Unibet
Hi @Sweeedeeen,
Ticket and bonus points credited. Good luck in the UO online!
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@Fish0707 wrote:Hello, i kindly ask you to get refund for those HexaPro's which have been strongly affected due your server crash...
HexaPRO 10€ buy-in, name "monkeyking99":
For sure 4 from those 5...
ID's of tournaments:
283618847
283617538
283617482
283617431
283617424
Then i restarted client and the server let me to join to new 2 tournaments and crash again and couldnt log in to Unibet anymore (message "unable to identify your location ")
283619258
283618885
Thank you
HI @Fish0707,
I've credited you back the 6 affected buy-ins as bonus points.
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@MichalKl997 wrote:Hey. During the failure, I played 4x sit & go 10E, the connection problem lasted about 10 minutes. When I came back on 2 tables I had 2 big blinds and 2 other very short stacks, this is not the first time I am waiting for a recompenaste in the form of 4x Sit & Go 10E ticket
Hi @MichalKl997,
I've refunded 3/4 games as bonus points. As you won 1/4 games there is no need to refund that.
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@Andy7914 wrote:As mentioned before played 6sng think 4 was affected 4e buy in....
So at least 4 4e tickets and some goodwill tickets would really not be in the wrong place either... this have been going on for to long now... every sng that has broke could been worth 12e if i maneged to win it...
And keep up the good work u are doing here....the server issu is an other thing.... hope this was the last time now
Hi @Andy7914,
I could only find 3 games where you disconnected during the outage on the 3rd. I have crediting you 3x tickets for them. While I appreciate that you "could" have won all those SNGs I have to go on what actually happened at the time of the issue.
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Hi @LeVsKaRa,
This problem should now be resolved now. There was a short network issue with the tournament server. You may need to restart the client for things to get back to normal.
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Hi all,
There was a short 10 minute server issue this morning between 00:00 and 00:10 UTC.
Please leave any refund requests in this thread and I'll get them processed tomorrow (Monday). Please try to include the game format, buy-in and MTT name if applicable to speed up the process.
Thanks
Andy
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@Psycho79 wrote:Hey @Andy-Unibet @ReCorpH
Can I get my live UK Tour and DSO tickets credited into the software so I could play the online events please?
Got one remaining UK tour entry
I've aleady requested changing 550€ DSO into 300€tix + points as a response to the mail a while ago but still no reaction, I wanna make sure the tickets are there on time 😛
Thanks for the help, Best Regards!
Hi @Psycho79 ,
I believe @Leo-Unibet credited all the UK tour tickets yesterday. If you think you're missing something, let him know.
Will check on status for DSO but we will definitely get them credited before the event.
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Hi @goatylad,
In the form you filled in you requested the tournement to run weekly on a saturday.
Schedule tab
Tournament start date and time (BST): 20:30 29/04/2020
Recurring tournament: Yes
Recurring on what days: Saturday
Recurring until date: 16/05/2020
Late registration: No
Late reg. until level:
I've set it to run tonight now and it should appear in about an hour.-
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@testosterony wrote:Hi, on the 18th of april i got disconnected in the final 3 of the €10 gargle blaster. was unable to log in due to server downtime. When i managed to get back in the other player took all my chips via blinds, was chipleader by far. Do i get a refund?
Hi @testosterony, I've paid you out the extra based on ICM you would have received had the MTT been cancelled when you went HU with the chip lead.
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@Andy7914 wrote:now i have played 2 sets of 6 sngs one wiht 2e buy in and one whith 4e buy in so 12 sng with a buy in of total 36e... one of them yesterday and one today when i got disconected was able to play them to the end but still affecte my game... no problems with my conection all my other things on my computer was working fine... this is really anoying...
Hi @Andy7914, we didn't have any issues on the 25/26th and the games I found only had one or two hands timed out.
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@Supermatos wrote:André Matos
Username : Supermatos
I had not get back my refunds since 15th because of poker issues.
-2 of 50 euros to earn 150 each one
-2 of 10 euros, one to eram 15 euros, other to earn 50 euros
-1 of 1 euros to earn 10 euros
-1 of 2 euros to earn 3 euros
6 tournaments exapro that i have to be refine and i hadnt yet
Hi @Supermatos, Have credited bonus points to cover everything. Apologies for the delay in getting this to you.
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@ilovesummer wrote:Hello,
Got disconnect while playing SIT & GO tournaments.
279451862 and 279465808
Hi @ilovesummer, your have been refunded both buy-ins as bonus points.
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@noekes wrote:hi, i was playing poker tournaments, and all of a sudden couldn't do anything anymore. I have been in contact through chat twice for refunding but thus far haven't received anything... I believe it was a 10€ tournament on the 15 th and a sit and go 4€. I have received the mail about the cancellation procedure, but so far haven't been refunded anything. Could you please help me with this?
Hi @noekes, You've been refunded for your equity in the Dark Matter and €4 SNG now. Apologies for the delay in getting this to you.
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@Egon wrote:I am quite supprised to learn that requests concerning mtt will be ignored, as I have recieved an email from unibet regarding the lacking refund of my buy directly tells me to bring about theissue with yoi in this thread.I want my 1 euro buy on refunded one way or the other, regards Tim S
Hi @Egon,
Can you tell me the time and date of your issue please so I can look into it?
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@Moilanr wrote:Hi this games had connection problems . 25e dwarf 18148170, 5e blackhole 18147383 and 10e titan 18148611. 18.4.2020
Hi @Moilanr, Have refunded you in BP for the Titan and Black Hole. You finished 2nd in the Dwarf Star and the tourmanent wasn't cancelled so no refund will be given for that.
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Hi @DevilFish, have added some extra BP to cover your position in some of the SNGs.
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@RZ_Sharp wrote:Email support directed me to request for refunds here. I was disconnected from the following games on April 15th/16th:1) Hexapro (25 Euro stake) - disconnected hand ID 11997447652) Hexapro (50 Euro stake) - disconnected hand ID 1199744822. This game I actually won during disconnection but upon checking my poker transaction history, I was not credited with the 75 Euro prize.3) Hexapro (100 Euro stake) - disconnected hand ID 11998465704) Hexapro (50 Euro stake) - disconnected hand 1199846762ThanksHi @RZ_Sharp, Credited lost buy-in in bonus points. The Hexapro you won was credited a few hours later.
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@Anarch9 wrote:Hello,
I would like to ask for refund,
twenty minutes ago I was playing poker on cash tables nl100 and nl200 and software just suddenly shut down (it was about 18:51-18:53 cest) without a reason, after few seconds, software starts install a upgrade and after this installation I can finally log in back, but it was too late, because I was on sit out on every table (I was playing 9 tables). I want to admit, that before I was starting a session there wasn't any information about upgradeing a software.
On one of this table I had over pair KK, it was 4bet pot, me and villain was on big stacks, I was on cutoff and villain was on button, software shut down just before I want to click All In on turn and board was something like: 10, 9, 5, 2. Pot was about 90euro. I don't remember what was situation on other tables, so I would like to ask you to check that, I can't do that because of this software crash I can't check these hands, which I was playing just before crash. I expect refund at least this 90euro.
I'm so pissed off right now...
Hi @Anarch9, have credited back your equity in the hand and a couple others you have DC issues on.
Poker refund requests thread
in General Poker
Posted
Hi @portexik, you have been refunded in bonus points for the affected tournaments.