P0kerM0nk Posted January 17 Share Posted January 17 Managed to get in no problem last night, now it's back to the same as before and similar with the web browser. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 17 Share Posted January 17 @Kezufru could you send me a screenshot of what you see when going to https://cf-mt-cdn1.relaxg.com/capi/1.0/poker/clientconfig/getconfig?apppartner=unibet ? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
P0kerM0nk Posted January 17 Share Posted January 17 That's the link when I hover over it and also when I click on it obviously, just takes me to this same page we are on now. Is that buggy or intented? 😅 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 17 Share Posted January 17 22 minutes ago, P0kerM0nk said: That's the link when I hover over it and also when I click on it obviously, just takes me to this same page we are on now. Is that buggy or intented? 😅 My bad 🤣 try now 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
P0kerM0nk Posted January 17 Share Posted January 17 (edited) I guess this has something to do with the last windows update, I found some similar complaints about others not being able to open certain applications and it looks like we need to wait for another windows update or an update from the application... too technical for me. I've tried winding it back and uninstalled last update but no joy apart from getting on the client once after re-installing. Just too random. Edited January 17 by P0kerM0nk Link to comment Share on other sites More sharing options...
Kezufru Posted January 18 Share Posted January 18 @Stubbe-Unibet Issues seem consistent for me. Although webapp does come through if you just refresh enough times. Never seems to work for the desktop application. Android application works always. { "activateBioAuthByOperatorRequest": true, "appGlobalThemes": [ { "end": 1704153599, "excludeCountries": [ ], "excludeJurisdictions": [ "BE", "NL", "DK", "SE" ], "id": "xmas2023", "start": 1702771200 } ], "bannerserver": "https://mclient.api.relaxg.com/poker-banners/banners/loadbanners", "bonusShopSectionsDisabled": { "BE": [ "__all" ], "DK": [ "__all" ], "NL": [ "__all" ], "SE": [ "__all" ] }, "cashGamesAutoTopUpExcludedJurisdictions": [ "SE", "DK" ], "cdnassets": "https://cf-mt-cdn1.relaxg.com/kenobi/assets/unibet", "certificatecheck": true, "cipEnabled": [ "desktop", "android" ], "cipGamesLimitByJurisdiction": { "UK": 1 }, "contentval": "https://cf-mt-cdn1.relaxg.com/kenobi/cv/unibet", "dealHeroHandCardsFaceDownDisabled": true, "disableBanzai20": false, "disableHexaproBanzai": true, "disableTableChatService": false, "emapi": "https://cf-mt-cdn1.relaxg.com/kenobi/settings/unibet/em.json", "enableReplayerHandHistorySerializedData": true, "gamesExclusionByJurisdiction": { "DE": { "0": { "all": true }, "2": { "all": true } } }, "geoip": "https://mclient.api.relaxg.com/capi/1.0/utils/geoiploc", "getclientticket": "https://mclient.api.relaxg.com/capi/1.0/poker/token/getclientticket?", "gettoken": "https://mclient.api.relaxg.com/capi/1.0/poker/token/gettoken", "hexaproExtremeEnabled": true, "httptourmon": "https://cf-mt-cdn1.relaxg.com/tourmon-api/tournaments/", "intrusionreporturl": "https://mclient.api.relaxg.com/poker-api/indicator/saveindicatorstats", "jpsngleaderboard": "https://cf-mt-cdn1.relaxg.com/kenobi/leaderboard/jpsng.json", "linksconfig": "https://cf-mt-cdn1.relaxg.com/kenobi/links/unibet", "loginpage": "https://www.ubpokergate.com/poker/client/welcome?client=relax", "loginpagemobile": "https://www.ubpokergate.com/poker/client/welcome", "mobileauth": "https://api.unibet.com/authentication-api/login/credentials/mobile/unibet/relaxpoker/1.0.0/", "mobileforgotdetails": "https://www.unibet.com/", "mobilepasswordapi": "https://touch.unibet.com/custard/pubcustard/public/password-management/", "mode": "prod", "mttAdvancedBreakViewHexaproPageType": "hptrad", "newloyaltyNonMonetaryJurisdictions": [ "SE", "DE", "BE", "NL" ], "pokercapi": "https://mclient.api.relaxg.com/capi/1.0/", "promotionsNonMonetaryJurisdictions": [ "SE", "DK", "DE", "BE", "NL" ], "showLobbyNewFeatureInfoBalloon": true, "tabletregister": "https://www.unibet.com/registration", "tourupdates": "https://cf-mt-cdn1.relaxg.com/tourmon-api/tournaments/", "versionfile2": "https://cf-mt-cdn1.relaxg.com/kenobi/settings/unibet/versions2.json" } Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 18 Share Posted January 18 @Kezufru thanks! Can you confirm which Windows version you're on? So far, I've got the 3 reports here, and then there're a couple from the French network. It seems to be a Windows related issue (as @P0kerM0nk also speculated above), but can't say for sure just yet. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Kezufru Posted January 18 Share Posted January 18 @Stubbe-Unibet Link to comment Share on other sites More sharing options...
P0kerM0nk Posted January 20 Share Posted January 20 Just to show how random it is, today I just got on my pc to watch a YouTube vid for 30min before work, I tried the client after it and it downloaded some stuff, then gave me the country choice option page and then log in, no probs getting on. I closed it and started again, log in screen straight away. Closed it again and opened it, error. It’s just like pot luck. Maybe it’s connected with unibets RNG 😂 1 Link to comment Share on other sites More sharing options...
Kezufru Posted January 23 Share Posted January 23 Any updates on this @Stubbe-Unibet? On my side still: Android app works, no problems. Website works, after refreshing a few times Windows client doesn't work, never got through like @P0kerM0nk did Link to comment Share on other sites More sharing options...
P0kerM0nk Posted January 23 Share Posted January 23 I was hoping that the new release v3.33.0 would make any difference but nope. Had uninstalled/deleted everything, restarted pc, downloaded new version, installed and got through but couldn't see many graphics getting loaded so unplayable. Closed it and re opening it's back to general errors as above. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 23 Share Posted January 23 We've got a server dev looking at this now, but I unfortunately don't have any timeline or anything else to share Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
HardGain Posted January 23 Share Posted January 23 that's a very odd situation @P0kerM0nk 😞 THis time I had no problem with the new release, everything worked after the update (no need of uninstall and reinstall) . Also updated on my mobile. Tomorrow I'll test how it's working on android. I see there's no idea why is this happend to you and what may be the cause. 😪 Link to comment Share on other sites More sharing options...
FreedoM Posted January 23 Share Posted January 23 5 hours ago, P0kerM0nk said: I was hoping that the new release v3.33.0 would make any difference but nope. Had uninstalled/deleted everything, restarted pc, downloaded new version, installed and got through but couldn't see many graphics getting loaded so unplayable. Closed it and re-opening it's back to general errors as above. After “uninstalled/deleted everything” #clean registry, have you tried to install it in another partition of your SSD/HDD? Link to comment Share on other sites More sharing options...
P0kerM0nk Posted January 23 Share Posted January 23 @HardGain The new release isn't the problem, I was hoping it would solve my current problem of not being able to load the client as normal, it's happened in the past where something was wrong ish and a new version got rid of the issue. @FreedoM Didn't do it this time but I have in the past, no change. 2 Link to comment Share on other sites More sharing options...
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