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Christmas mission 11.12 (completed mission but havent got iron bank spins)


gbsk

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33 minutes ago, Purps said:

Open the game from within the poker client. Should work from there.

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I went through that to get to Iron Bank. That brings you to website. I have no issue getting to Iron Bank, my issue is I havent been awarded 20 free spins even though mission is completed

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@gbsk

Do you mean you tried with the downloadable client?

It will not work on the browser client. The version of Iron Bank is different, and the spins are on the one that you have to launch through the downloadable poker client.

Edited by Purps
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20 minutes ago, Purps said:

@gbsk

Do you mean you tried with the downloadable client?

It will not work on the browser client. The version of Iron Bank is different, and the spins are on the one that you have to launch through the downloadable poker client.

I've tried going straight from internet, then mobile phone and lastly went through the poker client.I have got to Iron Bank from all 3 methods but I have not got free spins i should have been awarded.

I've completed missions in past that awarded free spins and usually no issue

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Same thing basically.
Desktop/laptop downloadable software = Client
Mobile downloadable, tablet/phone = app
from main site pokerpage used from any device without dowloading anything = browser

But yeah it only worked for me too from desktop client 🙄 (mac/pc downloadable)
(and still those mission prizegames doesn't show as a played slot game in the casinosection's "for you/keep playing" list, never has) @Stubbe-Unibet
kuva.thumb.png.4a0d8a24ab55b2b46998a6f3a492583d.png

Edited by Rushbie
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Since t&c don't mention that you need to have client to get the spins, i demand three things for compensation:

1. Apology (preferably in video mode so i can see legit remorse)

2. 2400 bonuspoints as i got feeling those spins would have given me same amount as grizler got.

3. Proper t&c for future.

Task is clear, proceed...

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46 minutes ago, Blessed94 said:

I have the same issue and when I open the game from poker phone app it crashes

Screenshot_20231213-120735.png

Indeed does seem like there's an issue with casino in poker, on Android, after the release yesterday. Windows or Mac app would be the only way for now then. We're looking into the issue.

Note that the game will be removed in a few hours, as it's creating some reporting issues internally, when we have it live.

Check the latest poker release notes. Have a look at our poker promotions

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1 hour ago, Stubbe-Unibet said:

but spins can be used in the poker client, not on the website.

Don't have cpu to download client atm and wouldn't want to go buy cpu just to play 20 spins 🤣 

Not a big thing if i don't get them, this confusion is bigger thing... not that i don't trust purps but as he ain't unibet official, from now on spins won from poker only works with client casino? Not on website or android app at all thou they used to?

 

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25 minutes ago, Livertool said:

Don't have cpu to download client atm and wouldn't want to go buy cpu just to play 20 spins 🤣 

Not a big thing if i don't get them, this confusion is bigger thing... not that i don't trust purps but as he ain't unibet official, from now on spins won from poker only works with client casino? Not on website or android app at all thou they used to?

 

No, this was a one-time thing. Freespins were set up for wrong version of the game, which we didn't have live anywhere. We then temporarily added the game to casino in poker, so spins could be used, but adding it on main site is a bigger project. 

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Check the latest poker release notes. Have a look at our poker promotions

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6 hours ago, guoaihua said:

This is infuriating. I've been having a back and forth with the support team over this exact issue since last Monday. It was a known issue and nobody at support could tell me?!

I don't see any case/escalation by CS 😞 

I've sent 300bp to both you and tool above you 🙂 

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Check the latest poker release notes. Have a look at our poker promotions

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