gbsk Posted December 11, 2023 Share Posted December 11, 2023 Tried logging on by mobile and laptop but havent got free spins Link to comment Share on other sites More sharing options...
Purps Posted December 11, 2023 Share Posted December 11, 2023 (edited) 4 minutes ago, gbsk said: Tried logging on by mobile and laptop but havent got free spins Open the game from within the poker client. Should work from there. Edited December 11, 2023 by Purps 1 Link to comment Share on other sites More sharing options...
gbsk Posted December 11, 2023 Author Share Posted December 11, 2023 33 minutes ago, Purps said: Open the game from within the poker client. Should work from there. I went through that to get to Iron Bank. That brings you to website. I have no issue getting to Iron Bank, my issue is I havent been awarded 20 free spins even though mission is completed 1 Link to comment Share on other sites More sharing options...
Purps Posted December 11, 2023 Share Posted December 11, 2023 (edited) @gbsk Do you mean you tried with the downloadable client? It will not work on the browser client. The version of Iron Bank is different, and the spins are on the one that you have to launch through the downloadable poker client. Edited December 11, 2023 by Purps 1 Link to comment Share on other sites More sharing options...
gbsk Posted December 11, 2023 Author Share Posted December 11, 2023 20 minutes ago, Purps said: @gbsk Do you mean you tried with the downloadable client? It will not work on the browser client. The version of Iron Bank is different, and the spins are on the one that you have to launch through the downloadable poker client. I've tried going straight from internet, then mobile phone and lastly went through the poker client.I have got to Iron Bank from all 3 methods but I have not got free spins i should have been awarded. I've completed missions in past that awarded free spins and usually no issue 1 Link to comment Share on other sites More sharing options...
theMachine Posted December 11, 2023 Share Posted December 11, 2023 theMachine COULD NOT ACCESS FREE SPINS ON MOBILE OR BROWSER BUT IT WORKED AS PER PURPS POST ABOVE OPENING FROM PC POKER CLIENT 2 Link to comment Share on other sites More sharing options...
gbsk Posted December 11, 2023 Author Share Posted December 11, 2023 33 minutes ago, theMachine said: theMachine COULD NOT ACCESS FREE SPINS ON MOBILE OR BROWSER BUT IT WORKED AS PER PURPS POST ABOVE OPENING FROM PC POKER CLIENT I have laptop, not PC Link to comment Share on other sites More sharing options...
Rushbie Posted December 11, 2023 Share Posted December 11, 2023 (edited) Same thing basically. Desktop/laptop downloadable software = Client Mobile downloadable, tablet/phone = app from main site pokerpage used from any device without dowloading anything = browser But yeah it only worked for me too from desktop client (mac/pc downloadable) (and still those mission prizegames doesn't show as a played slot game in the casinosection's "for you/keep playing" list, never has) @Stubbe-Unibet Edited December 11, 2023 by Rushbie Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 11, 2023 Share Posted December 11, 2023 1 hour ago, gbsk said: I have laptop, not PC @gbsk try again, using casino in the poker client. Game was missing from your jurisdiction  1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Livertool Posted December 12, 2023 Share Posted December 12, 2023 Since t&c don't mention that you need to have client to get the spins, i demand three things for compensation: 1. Apology (preferably in video mode so i can see legit remorse) 2. 2400 bonuspoints as i got feeling those spins would have given me same amount as grizler got. 3. Proper t&c for future. Task is clear, proceed... 1 Link to comment Share on other sites More sharing options...
gbsk Posted December 12, 2023 Author Share Posted December 12, 2023 Got spins after, thanks for everyones help  3 Link to comment Share on other sites More sharing options...
Livertool Posted December 13, 2023 Share Posted December 13, 2023 14 hours ago, gbsk said: Got spins after, thanks for everyones help  To site? Or via client? If site, @Stubbe-Unibet mind crediting #metoo Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 13, 2023 Share Posted December 13, 2023 @Livertool can't do manual crediting, but spins can be used in the poker client, not on the website. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Blessed94 Posted December 13, 2023 Share Posted December 13, 2023 I have the same issue and when I open the game from poker phone app it crashes Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 13, 2023 Share Posted December 13, 2023 46 minutes ago, Blessed94 said: I have the same issue and when I open the game from poker phone app it crashes Indeed does seem like there's an issue with casino in poker, on Android, after the release yesterday. Windows or Mac app would be the only way for now then. We're looking into the issue. Note that the game will be removed in a few hours, as it's creating some reporting issues internally, when we have it live. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Livertool Posted December 13, 2023 Share Posted December 13, 2023 1 hour ago, Stubbe-Unibet said: but spins can be used in the poker client, not on the website. Don't have cpu to download client atm and wouldn't want to go buy cpu just to play 20 spins  Not a big thing if i don't get them, this confusion is bigger thing... not that i don't trust purps but as he ain't unibet official, from now on spins won from poker only works with client casino? Not on website or android app at all thou they used to?  Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 13, 2023 Share Posted December 13, 2023 25 minutes ago, Livertool said: Don't have cpu to download client atm and wouldn't want to go buy cpu just to play 20 spins  Not a big thing if i don't get them, this confusion is bigger thing... not that i don't trust purps but as he ain't unibet official, from now on spins won from poker only works with client casino? Not on website or android app at all thou they used to?  No, this was a one-time thing. Freespins were set up for wrong version of the game, which we didn't have live anywhere. We then temporarily added the game to casino in poker, so spins could be used, but adding it on main site is a bigger project. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 13, 2023 Share Posted December 13, 2023 @Livertool Doesn't look like you completed the mission for the freespins Monday?  Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Livertool Posted December 13, 2023 Share Posted December 13, 2023 6 minutes ago, Stubbe-Unibet said: @Livertool Doesn't look like you completed the mission for the freespins Monday?  The 3x hearts as holecards thingy? Sure did. Link to comment Share on other sites More sharing options...
Livertool Posted December 15, 2023 Share Posted December 15, 2023 On 12/13/2023 at 1:01 PM, Stubbe-Unibet said: Indeed does seem like there's an issue with casino in poker, on Android, after the release yesterday. Now there was update and casino worked again in the app. No spins from monday thou. Link to comment Share on other sites More sharing options...
guoaihua Posted December 19, 2023 Share Posted December 19, 2023 This is infuriating. I've been having a back and forth with the support team over this exact issue since last Monday. It was a known issue and nobody at support could tell me?! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted December 19, 2023 Share Posted December 19, 2023 6 hours ago, guoaihua said: This is infuriating. I've been having a back and forth with the support team over this exact issue since last Monday. It was a known issue and nobody at support could tell me?! I don't see any case/escalation by CS  I've sent 300bp to both you and tool above you  1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
guoaihua Posted December 20, 2023 Share Posted December 20, 2023 Thank you. I appreciate that. Link to comment Share on other sites More sharing options...
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