mugmaster200 Posted April 12, 2022 Share Posted April 12, 2022 @Andy-Unibet Please can you change the april mission 55 freespins to Bonuspoints, i have casino restricted and trying to save for the big playthrough bonus on bonus shop, thanks Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 12, 2022 Share Posted April 12, 2022 I cannot, no. Since before I started working for Unibet, the policy has been that free spins would not be converted to bonus points. Poker Janitor Link to comment Share on other sites More sharing options...
Pionrj Posted May 11, 2022 Share Posted May 11, 2022 @Andy-Unibet I'm not starting a new topic, but can you check this out? I checked also with browser(phone and computer) but had no FS. Link to comment Share on other sites More sharing options...
Andy-Relax Posted May 11, 2022 Share Posted May 11, 2022 They're showing as Cancelled in the casino back office. Poker Janitor Link to comment Share on other sites More sharing options...
Pionrj Posted May 11, 2022 Share Posted May 11, 2022 11 minutes ago, Andy-Unibet said: They're showing as Cancelled in the casino back office. Ok. I'm pretty sure there's either a glitch on that slot side of poker client or it's just a piece of sh17 😄 I've played FS through that like 20+ and never had any problem. I play Relax freespins weekly and know very well that there's a pop up every time after the "click to continue" screen so I know what to wait. Not waiting any compensation as I know how you guys handle these things 👍 2 Link to comment Share on other sites More sharing options...
Rushbie Posted May 11, 2022 Share Posted May 11, 2022 (edited) It's one of those lovely "features" of the client, that when you complete the mission to get the spins, they don't show in the little thumbnail of the target game without restarting the client. Doubt it loads the spins on it the same session either. Due to the yellow dot appearing next time, I was also gladly surprised earlier this month to open the slot from client, because already forgot why i needed to close the client in the first place when going for a beer and smoke back then 😄 Edited May 11, 2022 by Rushbie 1 Link to comment Share on other sites More sharing options...
Pionrj Posted May 11, 2022 Share Posted May 11, 2022 25 minutes ago, Rushbie said: It's one of those lovely "features" of the client, that when you complete the mission to get the spins, they don't show in the little thumbnail of the target game without restarting the client. Doubt it loads the spins on it the same session either. Due to the yellow dot appearing next time, I was also gladly surprised earlier this month to open the slot from client, because already forgot why i needed to close the client in the first place when going for a beer and smoke back then 😄 That's something I've experienced before. And if those spins haven't appeared to the poker clients slot, those have always been there when I've gone to the slot through website. Don't really know how this is possible, when the "decline" button is on the bottom of the screen and my way to make sure I don't ever decline those on Relax gaming slots is to always click on the top of the screen. Seen this happen now quite many times to others here too, so it just made me think if there's some other kind of glitch there. Gladly it was just those 15 spins now. Very cheep way for me to remind myself why to play less on Unibet. Link to comment Share on other sites More sharing options...
xjn Posted May 11, 2022 Share Posted May 11, 2022 4 hours ago, Andy-Unibet said: They're showing as Cancelled in the casino back office. Hey Andy, Was just reading through the forum and saw this message which got me to wondering if there is a problem with recent bonuses being cancelled automatically. I accepted a Lightning Blackjack bonus offer earlier this week, but it never seemed to appear. Then later in the day when I went to check again it was cancelled. The other casino bonuses given in the previous weeks worked fine and judging by the following thread I'm not the only one who had a problem. Link to comment Share on other sites More sharing options...
Andy-Relax Posted May 11, 2022 Share Posted May 11, 2022 It's a separate provider, separate back office, separate product and different tools to generate and manage the bonus so they're not going to be related. Over 600 players have completed a step 3 mission, meaning they received the 15 free spins, so we would know if there was a global issue. Poker Janitor Link to comment Share on other sites More sharing options...
xjn Posted May 11, 2022 Share Posted May 11, 2022 Ah, fair play mate. Cheers for the reply. Link to comment Share on other sites More sharing options...
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