Saywhatwhat Posted April 8, 2020 Share Posted April 8, 2020 HelloI allready talked with support yesterday but i would like to play as soon as possible again ...In the slots * Karak Forge * i did get the bonusround , i won 44 euro but then my page started to loading -3 circles- and it refreshed but i dont see my bonus money that i won on the screen . only 24.17 my credits . i have some screen shots with the errors that became after that . you get the bonus round if you have 3 scatters , you can see at one of the screenshots those scatters and just played the bonus . the time i think was 0:25 8/04/2020 that i played the bonus . it is so annoying, especially since I now encounter it twice in a short time after a bonus game. with another slot i had allso that kind of problemes . getting the bonusround and when its finished its started to load ...reconnecting ? what can i do and how do i know when its solved ?grtz lieven Link to comment Share on other sites More sharing options...
Saywhatwhat Posted April 8, 2020 Author Share Posted April 8, 2020 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 9, 2020 Share Posted April 9, 2020 Hey @Saywhatwhat,This has been logged internally, unfortunately I can not speed up the investigation or the fix for the issue. I will update you here when I see there's an update for this. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Saywhatwhat Posted April 9, 2020 Author Share Posted April 9, 2020 ok thx ReCorpH :Smile: Link to comment Share on other sites More sharing options...
LoveU222 Posted April 10, 2020 Share Posted April 10, 2020 Hello, Yesterday I got a problem with this game (Karak Forge). In the game, if we finish to collect 800 gems, we'll reward a some of money (that shown always when we play). I played it for severals days and finally collected enough 800 gems (at about 19h48 , 9/4 ), and it shown i won 277e, but that some was not credited in my balance. Unfoturnately I couldn't take the screenshot because I noticed a bit late after . It is so sad when we'd seen but couldn't got it. I tried to chat and explained wih the support, and she told me to wait a response by email. I'm still waiting.... Link to comment Share on other sites More sharing options...
Saywhatwhat Posted April 16, 2020 Author Share Posted April 16, 2020 hey did you get any news or feedback for my problemes? grtz x Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 16, 2020 Share Posted April 16, 2020 Hey @Saywhatwhat,Requesting an update. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 16, 2020 Share Posted April 16, 2020 Hey @Saywhatwhat,The round has been sent to the provider again, I was told to expect an answer by earliest tomorrow. I will keep you updated when I know more! Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Saywhatwhat Posted April 16, 2020 Author Share Posted April 16, 2020 o thank you so much @ReCorpH Link to comment Share on other sites More sharing options...
Saywhatwhat Posted April 23, 2020 Author Share Posted April 23, 2020 Hey @ReCorpH Did you get any news from the provider ? game Karak Forge ? grtz with respect Link to comment Share on other sites More sharing options...
LoveU222 Posted April 28, 2020 Share Posted April 28, 2020 I got my money. Thnx so much 1 Link to comment Share on other sites More sharing options...
Saywhatwhat Posted April 28, 2020 Author Share Posted April 28, 2020 @LoveU222 cool I'm Glad for you , hoping they solved my problem...... still waiting , we will see . Link to comment Share on other sites More sharing options...
Saywhatwhat Posted May 9, 2020 Author Share Posted May 9, 2020 hey Can you see if they found the problem yet ? its a month allready .... :(I know you cant do allot about it but maybe you can see at least if they are checking my problem .... if you understand me ..... with my terribles English :)grtz 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted May 12, 2020 Share Posted May 12, 2020 Hey @Saywhatwhat,I'm chasing updates again. :) Sorry for the wait! Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 8, 2020 Share Posted June 8, 2020 Hey @Saywhatwhat,Have you received an email regarding this now? :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Saywhatwhat Posted June 9, 2020 Author Share Posted June 9, 2020 helloyes i have ... but they say in the mail i should receved my money at 22-04-2020 but i never receved that money (48euro) . I checked my Casino & Games activity from 21/04/2020 tot 24/04/2020 . but you cant never see or find that amount of 48 euro in my history . After that date i normally should i had recevd that money i mailed if they had some news for my prblemes and allways mailed me back with saying they are still looking at it . if i had that money i wouldnt lail them to ask if my problemes was solved ....... I answered back at the supports mail 07/06/2020 with saying that i didnt recevd that money and i gived them the list of from my Casino & Games activity but they did not responsed 2 that mail .this was the mail from support :We would like to inform you that all your free spins have been played and a total win of € 48.25 has been added.You received this on 22-04-2020 at 22.25.As always, you are more than welcome to contact us if you have any questions.I wish you a nice day!Sincerely,Annaso i dont know what happened or what the do now grtz Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 9, 2020 Share Posted June 9, 2020 Hey @Saywhatwhat,Sorry, I thought it came to a conclusion. I will look more in to it. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Saywhatwhat Posted June 11, 2020 Author Share Posted June 11, 2020 @ReCorpH ReCorpHHeyWhen i receved the email i answerd right away back to the support and normally they response some houres after that but now some days later i hear nothing from the support .What can I do or help ? grtz Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 12, 2020 Share Posted June 12, 2020 Hey @Saywhatwhat,I just came back to work. I don't know if they are extremely busy or whats happening, but I'll follow up on this for you today. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Saywhatwhat Posted June 26, 2020 Author Share Posted June 26, 2020 HeySorry for disturbing againI sended 2 mails to the support for my pronlem with that game (Karak Forge) but i dont get no answer back . Is the game of the list on the site because i cant find the game anymore ..... getting so strange for me . Can you help me out ?grtz Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 27, 2020 Share Posted June 27, 2020 Hey,I'll check if I can get any updates on this. And it sure looks like the game is not available at all anymore. Last update I saw was that the bonus round paid out as should, but I'll ask again. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Saywhatwhat Posted July 4, 2020 Author Share Posted July 4, 2020 @ReCorpH I dont get response fro, the support :(How can i ask on them how to get this situation right without me beeing a wanker about that money i never saw ....can you please help me out ?its maybe a small amount in some once eyes but for me its money ..... not having control over this problem is what makes it so annoying ...... if you get my point. grtz and with respect Lieven Link to comment Share on other sites More sharing options...
Saywhatwhat Posted July 17, 2020 Author Share Posted July 17, 2020 Hey @ReCorpH I i am a little disappointed in unibet. I have not received an answer to my problem of unibet help support via email. I feel let down by a website that I liked to play on but now I don't play on this until it is resolved. loyal player for many years, maybe not big money but I had fun and brought some friends to this site so they could discover these games too. I have sent another email but I expect almost no response frankly. Too bad they let you down like that .....i know you cant do nothing about it but i dont know on who else to complain.Im in a facebook gambling private group and i waited to explain my situation but i feel its time to bring this subject up . i know there will be allot of support and hopefully they can bring me on ideas what the do with this .grtz with respect Lieven dear ones 1 Link to comment Share on other sites More sharing options...
Livertool Posted July 18, 2020 Share Posted July 18, 2020 @Saywhatwhat wrote: Hey @ReCorpH i know you cant do nothing about it but i dont know on who else to complain.https://www.mga.org.mt/support/online-gaming-support/I made complaint there couple of weeks ago about my slot issue that hasn't been solved/answered for over 5 months. Don't expect it to be solved any faster because of complaint but maybe, just maybe if enough people makes complaints, they get faster in future as these things seem always lasts for months at least for me.I think it is more provider than Unibet/casino fault but since customers can't complain staight to provider, i guess this is only way. And mga must have more authtority to get these fixed than one individual customer. And if mga can give some heat to Unibet maybe Unibet can give some heat to providers.Really sad that it has to be this hard and lot of work for each party, i could understand if problems solving would last days or couple weeks but months is too much imo. I don't see that these issues gets any easier to be solved over time, quite opposite, so i don't see why it should take so much time. If it is just that there is so many cases and not enough peeps to solve them they should hire more.We will see, 99% chance that nothing will change, for better at least :D 1 Link to comment Share on other sites More sharing options...
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